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Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
4
Cool and Sleek
on September 8, 2017
Posted by: Happy111
Just got it installed this week at my home and I like the black stainless steel look. The French doors are practical and and it makes the refrigerator seem bigger. Different compartments allow to store a variety of related items together.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
FANTASTIC PRODUCT
on September 21, 2017
Posted by: TJMCG1
from Spokane, WA, USA
Expertise:Intermediate
THIS PRODUCT HAS GREAT FEATURES AND STYLE, WILL BUY MORE.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Door within a Door Problem
on January 8, 2018
Posted by: FrustratedwithSamsungDoor
from Green Bay
One of the primary features for purchase was showcase fridge door. Floor models' showcase door worked perfectly (in multiple stores). Our showcase door hasn't worked correctly since day it's been delivered. Issue is a give/lag between the two doors. Now 1 yr & 2 mns and still working w/ furniture store, 3rd party repair svc and ext. warranty provider. Repairman noted in his 9 years of experience, Samsung's door-within-a-door has never worked properly. Samsung - you should permanently fix this door issue or provide customers w/ a new fridge that works properly and stop selling new fridges w/ doors that don't work. Other people have had these issues as well; just search for "samsung showcase fridge door issues".
Cons: Did not meet expectations, Poor quality, unsatisfactory customer service
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, August 2, 2022
Hello there,
We appreciate you sharing your experience with 28 cu. ft. Food Showcase 3-Door French Door Refrigerator in Stainless Steel. We apologize for not meeting your expectations about our Refrigerator, especially for experiencing some problems with the door. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
For future concerns, you may use this link to help you with your issue.
Refrigerator or freezer doors will not close.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
Condensation, moisture, or mold between the refrigerator doors
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
You may reach us via the following links if you need additional assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144757509
Thank you for choosing Samsung.
^Ross
We appreciate you sharing your experience with 28 cu. ft. Food Showcase 3-Door French Door Refrigerator in Stainless Steel. We apologize for not meeting your expectations about our Refrigerator, especially for experiencing some problems with the door. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
For future concerns, you may use this link to help you with your issue.
Refrigerator or freezer doors will not close.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
Condensation, moisture, or mold between the refrigerator doors
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
You may reach us via the following links if you need additional assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144757509
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
3
Do not buy
on January 16, 2018
Posted by: Margaux52
from Houston
Planned obsolescence at work. Looks great, so so performance, will need technician to fix, repair or replace frozen coils and or fan. Read reviews in other places
Pros: Bright display
Cons: frozen compressor coils reported everywhere
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Angelica, Samsung Care, June 2, 2022
Hello Margaux52,
Thank you for reaching out. We appreciate you letting us know your feedback about this Samsung refrigerator and that you needed a technician to repair or replace the frozen coils or fan. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
I've also included a helpful link containing information about Samsung refrigerator tips.
https://www.youtube.com/watch?v=ZNrw-JsGjLQ
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144560300
-Angelica
Thank you for reaching out. We appreciate you letting us know your feedback about this Samsung refrigerator and that you needed a technician to repair or replace the frozen coils or fan. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
I've also included a helpful link containing information about Samsung refrigerator tips.
https://www.youtube.com/watch?v=ZNrw-JsGjLQ
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144560300
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Ice Maker
on May 7, 2018
Posted by: thutch937
Ice Maker constantly freezes and has never worked what I would consider satisfactory.The refriderator is beautiful and I really like the space but this ice maker issue has been a mess.We've had it replaced before the warranty went out and as soon as the warranty ran out it broke AGAIN.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 22, 2022
Hi thutch937,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of your ice maker not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Clumping ice cubes and Small ice cubes:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144432437
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of your ice maker not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Clumping ice cubes and Small ice cubes:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144432437
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
2
Not happy
on May 28, 2018
Posted by: Trudygreene
from North Carolina, USA
Expertise:Expert
My samsung refrigerator 1st started having problems with the ice machine not defrosting and now the refrigerator won't cool and behind the cover inside the refrigerator it is freezing up and stopping the fan. And have had it for 3 years or so. Found out what was going on by going online seeing videos. And seeing that i was having the same problem so its seems to be a problem.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello Trudygreene,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator won't cool, freezing up and stopping the fan. We apologize for the inconvenience this has caused you, especially since you just had it for three years. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting guide you can try when your Samsung refrigerator has a cooling issue and frost forms inside.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HDEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144442831
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator won't cool, freezing up and stopping the fan. We apologize for the inconvenience this has caused you, especially since you just had it for three years. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting guide you can try when your Samsung refrigerator has a cooling issue and frost forms inside.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HDEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144442831
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
This product has a major flaw
on May 31, 2018
Posted by: KG21
from Holden, MA, USA
I purchased this product in 2014 and it worked well until this year. About 3 months ago, I noticed a rubbing noise coming from back of fridge. I pulled everything out of fridge and removed back panel. Large amount of ice buildup causing fan to hit the ice was the noise I was hearing. Melted ice with hairdryer and put everything back. I can deal with this if it happens every 3 1/2 years. WRONG!! A month later ice had built back up again. Pulled everything out and melted ice again. A month later, ice built up again. I researched this problem and it appears to be a common problem with Samsung french door refrigerators. Most people comment that repairmen are not able to fix problem. In fact, there is a class action lawsuit against Samsung because of these defective refrigerators. I will never buy Samsung again. Very disappointed.
Cons: Did not meet expectations, Poor quality, unreliable
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Poor design
on August 26, 2018
Posted by: lizineaston
from Easton, Pa.
Expertise:Intermediate
I have had this refrigerator for about10 months. I love the freezer and the middle drawer. I Refrigerator part is very poorly designed. There is only 1 shelf on door that will handle quarts and half gallons on the right side. Only the left side the door shelfs are useless because the won't hold anything worthwhile because of the icemaker. Very poor design.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
3
Response from Samsung USBy Trisha, Samsung Care, May 25, 2022
Hi lizineaston,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator did not meet the required spaces you needed. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
To know more about the product please see the specification guide:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-french-door/pdp/rf28hmedbsg-aa/RF28HMEDBSR.pdf
How to clean your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144536305
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator did not meet the required spaces you needed. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
To know more about the product please see the specification guide:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-french-door/pdp/rf28hmedbsg-aa/RF28HMEDBSR.pdf
How to clean your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144536305
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US