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Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
4
Great Fridge, Terrible Ice Maker
on February 7, 2019
Posted by: PaddyNT
from Woodbridge, VA
Expertise:Expert
We’ve had this refrigerator for nearly two years now. We love the storage space, the versatility in adjusting shelves and drawers, the door-in-door, and the water and ice through the door. The downside is the ice maker. We use it daily, but the ice gets jammed up before it falls into the bin and we have to break it up at least once every two weeks. Of course, the ice maker started failing when we were just out of warranty.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, February 8, 2019
I realize your experience has been less than ideal, and I definitely
understand. You are a valued customer and your experience matters to
us. I would love to talk to you more about this situation and see how I
can assist you. Please feel free to reach out to me directly via one of
the following options and reference ticket number #1139136790.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
understand. You are a valued customer and your experience matters to
us. I would love to talk to you more about this situation and see how I
can assist you. Please feel free to reach out to me directly via one of
the following options and reference ticket number #1139136790.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Do you really have to turn off the water
on March 4, 2019
Posted by: ckeen100
from Orlando, FL
Expertise:Expert
Do you really have to turn off the water to change out the water filter? With my old Samsung, very similar to this one, the filter was in the back top shelf and just twist it out and twist in the new one. A few drips on the shelf but didn't have to pull the whole thing out from the wall to turn off the water.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, March 6, 2019
I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information about your concerns:
i. Replace the Water Filter in Your Refrigerator: http://bit.ly/2SJMAHL
Thank you for being a part of the Samsung family! ^Cat
i. Replace the Water Filter in Your Refrigerator: http://bit.ly/2SJMAHL
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Ice Maker
on March 24, 2019
Posted by: sgnormo
from charleston sc
Expertise:Intermediate
Have owned this unit for years. The biggest problem is how the icemaker has ice build up around the cube tray.
The water filter change causing me having to have a new water filter housing installed.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, March 27, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Do not Recommend
on March 29, 2019
Posted by: H2Oman
from san diego
Expertise:Intermediate
Nice Fridge until warranty expires then the ice maker will start freezing up and ice will no longer come out. This is a known problem yet Samsung fails to help its customers with this problem which has led to a class action lawsuit against samsung because of the ice maker. Beware.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker junk
on April 2, 2019
Posted by: Kgta
from Silsbee, Tx
Expertise:Intermediate
I bought this fridge in 2015 and was wonderful UNTIL the piece of junk of an ice maker started freezing up. Now it freezes up and I have to defrost it often. Also the outside dispenser leaks water that is coming from the ice maker. I think I would NEVER buy another fridge that has the icemaker within the refrigerator.....it should be in the freezer......I may never buy another Samsung again!!!
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, April 13, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139602297.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung refrigerator ice maker
on May 1, 2019
Posted by: Perrycjr
from OKC
Expertise:Intermediate
Samsung refrigerator ice maker multiple problems and was deemed unrepairable. Great refrigerator except for the ice maker .
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, May 10, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139744108.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 3806
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 3806
Written by a customer while visiting Samsung US
Customer Rating
2
Good til it isn’t.
on May 19, 2019
Posted by: FrozenFedUp
Expertise:Intermediate
Worked fine for a year or so, but this model’s fan gets iced up due to a design defect. I cleared the ice and it ran again for a couple of months before the ice built back up. It’s a terrible design, and apparently this is a problem for all fridges of this model. Don’t waste your time or money.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, May 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139804445.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 5274
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 5274
Written by a customer while visiting Samsung US
Customer Rating
4
Subpar water and ice dispenser
on June 29, 2019
Posted by: Tritoon
from Happy Jack, Az
[This review was collected as part of a promotion.] fridge is very efficient and works well except the water and ice dispenser which is awkward to use and ice flies all over while dispensing.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, July 2, 2019
Using the ice Dispenser
Place a glass underneath the ice dispenser and push gently against the dispenser lever with your glass.
***Make sure the glass is in line with the dispenser to prevent the ice from bouncing out.***
This information can be found on page 24 of the user manual. To download a copy of the user manual and to view all specifications, please follow this link http://bit.ly/2TwBOpb. Thank you for being a part of the Samsung family. ^Cat
Place a glass underneath the ice dispenser and push gently against the dispenser lever with your glass.
***Make sure the glass is in line with the dispenser to prevent the ice from bouncing out.***
This information can be found on page 24 of the user manual. To download a copy of the user manual and to view all specifications, please follow this link http://bit.ly/2TwBOpb. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US