 |
Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
Plastic door bins break
on July 2, 2019
Posted by: meag2
from Alabama
the bins break under normal use conditions. cheap plastic. i had more explanation but character limits prohibit me from sharing an actual review. well played, samsung.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, July 12, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Leaks and ice maker is suspect with freezing up
on July 9, 2019
Posted by: Anonymous
have had the appliance for almost 3 years now.
nothing but icemaker freeze up jams and leaks along with major internal leaking
if that part doesnt freeze solid it runs out all over the kitchen floor
nothing but icemaker freeze up jams and leaks along with major internal leaking
if that part doesnt freeze solid it runs out all over the kitchen floor
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 12, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 10334
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 10334
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful fridge
on July 13, 2019
Posted by: NikiCat
from TN
great fridge, but two items: 1. samsung places a sticker right under their name, the glue from the sticker will not come off.
2. the drawer is noisy.
2. the drawer is noisy.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, July 15, 2019
Cleaning the Exterior
Wipe the control panel and digital display with a damp, clean, soft cloth.
Do not spray water directly on the surface of the refrigerator. The door handles, and cabinet surfaces should be cleaned with a mild detergent and then wiped dry with a soft cloth. To keep your appliance looking its best, polish the exterior once or twice a year.
CAUTION
Do not use benzene, thinner, or Clorox for cleaning. They may damage the surface of the appliance and may cause a fire.
Do not spray water directly on the refrigerator. Use a clean, damp cloth to clean.
This information is on page 36 of the user manual. Here is a link http://bit.ly/2TwBOpb to use to download a copy of the user manual. Thank you for choosing Samsung. ^Cat
Wipe the control panel and digital display with a damp, clean, soft cloth.
Do not spray water directly on the surface of the refrigerator. The door handles, and cabinet surfaces should be cleaned with a mild detergent and then wiped dry with a soft cloth. To keep your appliance looking its best, polish the exterior once or twice a year.
CAUTION
Do not use benzene, thinner, or Clorox for cleaning. They may damage the surface of the appliance and may cause a fire.
Do not spray water directly on the refrigerator. Use a clean, damp cloth to clean.
This information is on page 36 of the user manual. Here is a link http://bit.ly/2TwBOpb to use to download a copy of the user manual. Thank you for choosing Samsung. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
lot of space but some poor quality details
on July 14, 2019
Posted by: P Mum
[This review was collected as part of a promotion.] most importantly, the two compartments on the right hand door have now cracked. unusable after 1 year.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 17, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Great fridge if you are not in a hurry for ice.
on July 29, 2019
Posted by: Michaeljb44
[This review was collected as part of a promotion.] ice maker is frustratingly slow. otherwise, this is a great fridge.
I would recommend this to a friend!
Features
5
Performance
3
Design
4
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, August 2, 2019
Michaeljb44, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
1. Ice Maker Is Not Dispensing Any Ice or Not Enough: http://bit.ly/2STMDSs
Thank you for being a part of the Samsung family! ^Cat
1. Ice Maker Is Not Dispensing Any Ice or Not Enough: http://bit.ly/2STMDSs
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy!
on July 29, 2019
Posted by: Kris Nicole
from IL
do not buy. ice maker freezes over and there is no fix for it. i have had it 3 years and not the fan does not work, and the unit will not cool. yet another service call is needed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 2, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
DEFECTIVE SAMSUNG REFRIGERATOR
on August 6, 2019
Posted by: Dr Hanna
from Portland Oregon
[This review was collected as part of a promotion.] my refrigerator started making noise and leaking and not cooling in the refrigerator within 4 years. cannot find a technician to repair this model as they claim it is a common defect. not functioning.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 8, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Ice Maker destroys fridge
on August 13, 2019
Posted by: bpalmer
from Wisconsin
sadly the ice maker is garbage and makes the fridge a bad purchase. the entire unit is blocked up with frost and one chunk of ice. this is an issue for almost everyone with this fridge.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 14, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140225230.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 14033
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 14033
Written by a customer while visiting Samsung US