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Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Samsung water dispenser LEAKS!
on August 16, 2019
Posted by: Disappointed in WISCONSIN
from Bonduel, Wisconsin
[This review was collected as part of a promotion.] replaced numerous parts including a new left door. the water dispenser tube still leaks . 4 1/2 months? just get me a new fridge that doesn't leak.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 19, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your fridge leaking, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140256172.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 14703
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 14703
Written by a customer while visiting Samsung US
Customer Rating
1
Broken after 3 years
on August 19, 2019
Posted by: JessMod512
from Ohio
[This review was collected as part of a promotion.] faulty wire after only 3 years - repairman cannot fix it, so fridge is worthless because it cannot control temperature. refrigerator freezes everything.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 19, 2019
Thank you for taking the time to provide us with your feedback. Samsung values your opinion and is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Falling apart with no support
on August 19, 2019
Posted by: Fleeced
[This review was collected as part of a promotion.] ice maker leaks water, handle came off, rails and rollers came off. samsung refuses to cover past 1yr.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 20, 2019
To purchase more rails and handles, J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. I would love to assist you with getting service set up for your ice maker. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140261815.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
TMS Ticket #: 14804
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
TMS Ticket #: 14804
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Family Friendly
on August 26, 2019
Posted by: RamaFam
from Naperville, IL
[This review was collected as part of a promotion.] plenty of space for big items. filter is not expensive to replace. the freezer is wide, deep and has movable racks, which helps keep everything organized
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, August 27, 2019
Awesome News! Everyone wants their appliance to be spacious and innovative, and glad you have found that in your new Samsung fridge. Welcome to the Samsung Experience! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
OK - Ish
on August 28, 2019
Posted by: mrskennedy03
from MN
[This review was collected as part of a promotion.] purchased in nov 14. may 19 - fan stopped cooling fridge, found a fix. ok till aug 4th - same issue. 23 days later same thing. tired of fixing the cooling system/fan. i was home & didn't loose food.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 29, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140324750.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it.
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it.
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #:
Written by a customer while visiting Samsung US
Customer Rating
1
From bad to worse!
on September 7, 2019
Posted by: Mine1700II
samsung repaired my ice maker, but when i returned from vacation last week i found the freezer stopped working and over $300 of meat had rotted. my apartment stank almost as bad as this fridge does!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, September 9, 2019
I realize your experience has been less than ideal, and I would like to have the opportunity to change that. If you are still having issues with your freezer, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140382923.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 17275
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 17275
Written by a customer while visiting Samsung US
Customer Rating
3
TIred of ice maker
on September 9, 2019
Posted by: sickoficebags
from Houston, TX
love this beautifully designed refrigerator by samsung but i do not like the design of the ice maker. it continuously freezes over with no ice production for days.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, September 10, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140390022.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it.
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 17463
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it.
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 17463
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Ice Maker and now not cooling
on September 12, 2019
Posted by: angry customer
this unit is less than 5 years old. we gave up on the ice maker 2 years ago because of the leaks and freeze ups.
last weekend the fan was making all kinds of racket and now it won't cool.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, September 20, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US