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Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Stay Away!!!
on September 12, 2019
Posted by: jzzr83
from Minnesota
ncie looking but it does not defrost properly and there is ice buildup that hits a fan. very loud and samsung says i need to pay to fix the known issue.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, September 20, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker doesn't work
on October 23, 2019
Posted by: Doug
from Florida
the ice maker is garbage. have to defrost every month with a hair dryer. now ice maker has quit completely
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, October 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140612742.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket cannot be removed easily, it is more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it.
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 23639
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket cannot be removed easily, it is more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it.
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 23639
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing but problems
on October 24, 2019
Posted by: Adam
from Miami
[This review was collected as part of a promotion.] samsung has been selling defective refrigerators with a common issue: the ice maker freezes over the fan, thus shutting off the refrigeration.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, October 25, 2019
I realize your experience has been less than ideal, and I would like to have the opportunity to change that. If you presently experiencing issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140623801.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 24038
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 24038
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy Samsung
on November 22, 2019
Posted by: Jdaiii
we constantly have issues with the fan freezing up. we have paid for service once and defrosted ourselves twice in the last 6 months. its class action time people.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy
on December 9, 2019
Posted by: Anonymous
from kristin.beaupre@yahoo.com
[This review was collected as part of a promotion.] do not buy. our fridge stopped working after 3 years
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 10, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on February 22, 2020
Posted by: Rick
after 3-4 years, fan broke one month out of warranty, temp not displaying actual temp in fridge, lost all food, ice maker always had issues from the start. very disappointed with this product.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, February 24, 2020
I definitely understand your frustrations, Rick, as you have indicated the issue that has developed with your ice maker. You are a valued customer and your experience matters to us. I would love to talk to you more about this experience and assist you with getting service set up or determine what steps can be taken to get you up and running. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141362912.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible Refrigerator
on March 23, 2020
Posted by: PLsweet
from Charlotte, NC
this is the worse! i have submitted a complaint to the bbb of nj, even though i live in nc, because there is a class action law suit against samsung.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker
on April 16, 2020
Posted by: Trenton
as with everyone else my ice maker has started to leak and have ice build up.. you would think that samsung knowing it has a problem would recall and fix it!!!
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
1
Written by a customer while visiting Samsung US