 |
Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Will need repair in less than a year
on April 29, 2020
Posted by: Kitty
samsung has some major flaws in their water systems causing back unit to freeze which makes fan thump for a few days then die.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Lena, Samsung Care, July 1, 2020
If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142126133.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Lena
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Lena
Written by a customer while visiting Samsung US
Customer Rating
2
Ice Master Very Poor Quality
on April 30, 2020
Posted by: Champ
have to thaw icemaker biweekly or no ice. it started after 1 year of use. also, need to make cleaning easier. hard to remove bottom shelf glass & bins. keeps stuff cold. outside door is nice.
Features
4
Performance
2
Design
3
Value
3
Response from Samsung USBy ^Lena, Samsung Care, July 1, 2020
I know how frustrating it can be when expectations and results do not meet. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142126204.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Lena
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Lena
Written by a customer while visiting Samsung US
Customer Rating
1
Dont buy this
on May 1, 2020
Posted by: Agibson
from Bennington ne
[This review was collected as part of a promotion.] within a year we had issues with the ice maker freezing up. thats been happening weekly and we had to defrost it with a hair dryer. until it stopped making ice altogether. its not even 5 years old
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 25, 2020
Hello! Your opinion matters to us! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible ice maker
on June 6, 2020
Posted by: JASON P
[This review was collected as part of a promotion.] the unit looks great and keeps my food cold, thats it. its extremely noisy, constantly leaks water and ice maker is terrible. product keeps cracking and leaking. dont buy
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
5
Value
2
Response from Samsung USBy Ty, Samsung Cares, August 24, 2020
Hello! Thank you for reaching out to us with your concerns and we'd love to help! Here are links that'll help resolve the leaks https://bit.ly/3lforbK and noises https://bit.ly/3gn6Afj that you may be experiencing with your Samsung refrigerator. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker freezes up and leaks water
on June 10, 2020
Posted by: Bhersh
from Delaware
Expertise:Intermediate
I have been experiencing an issue that appears to be a common from the reviews. The ice maker will freeze over and stop making ice. Now water is collecting under the bottom drawer and is leaking out of the fridge on to the hardwood floors. The only way I have been able to prevent this issue is by shutting off the ice maker completely. Obviously that is not a real solution.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, June 11, 2020
Hello! Thank you for reaching out to us with your concerns. We understand your frustration and would like to help! Here's a troubleshooting guide that'll help resolve your ice maker concern (https://bit.ly/2XSV1X6) and here's one for the potential leaking from your Samsung refrigerator (https://bit.ly/3fgTdNy) Thank you for being the best part of Samsung! ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Design Flaw
on August 5, 2020
Posted by: MARTIN STGEORGE
i normally don't write reviews but after waiting 2 1/2 hours on the phone with samsung i thought i would share my experience. i bought this unit back in jan 2019, was delivered a month later and roughly 7 months after that the ice machine started freezing. i thawed it out and for the next 8 months or so i am de-thawing it every 2 weeks on average. i finally call to have a service rep come out and it is out of warranty. so now i have a fridge that is worth less then the one it replaced (its ice maker still works and its over 10 years old). in a nutshell my business can go elsewhere from now on. this is a known error and many people have this problem, in other words a fatal design flaw that they keep shipping to customers.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 10, 2020
We appreciate you shedding some light on the situation. I apologize for this inconvenience this has caused and we will continue to improve our products for future experiences. Thank you for taking the time and the leap of faith with us. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Worked well and then 2 big problems...
on September 4, 2020
Posted by: Markaritaville
from Olney, MD
[This review was collected as part of a promotion.] worked well for a while then two big product defects surfaced: refrigerator section fans start making alot of noise then the refrigerator section stops cooling all together - spoiled food and dairy products! the other problem is the ice maker freezes up and stops making ice. get your ice breaking tools out to knock off chunks of ice that have formed and block the icemaker from working. multiple appliance repair orders and it still has these problems,
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Frozen
on September 23, 2020
Posted by: JustChillin
from WI
disappointed with this unit which i purchased in oct 2015. about 2 years in it started making loud noises. tech from company i bought it from found the back coils were frozen inside the fridge. thawed. this has happed 2 times since then and based on how long it takes it will likely strike again soon. this week though i found the inside temp to be 30 degrees despite being set at 44. my warranty is up so now i have to start paying to keep it running.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
2
Response from Samsung USBy Pat, Samsung Care, September 24, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. ^Pat
Written by a customer while visiting Samsung US