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Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
Its serval problems with it.
on June 21, 2021
Posted by: Tina
from Dallas, TX
my ice maker went out 3 times. my warrenty expired and my refrigerator will not keep my food cool. i cant keep milk or cheese in there. i have to unplug it once a month to keep it cool. until im able to buy another one.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, June 23, 2021
Tina, your concerns are important to us, and we want to see your refrigerator cooling again. I want to bring to your attention that we offer a 5-year warranty for the sealed refrigeration system for parts and labor for this model. You can find the full details of the warranty in the link here: https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA. The technician would have to verify the issue to confirm the warranty repair. If you have questions about the warranty. You can talk with us by using the information below. Thank you! ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143450911
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143450911
Written by a customer while visiting Samsung US
Customer Rating
1
Looks nice... works poorly
on July 16, 2021
Posted by: Regrett rob
this fridge i loved. absolutely loved. then the issues started. ice maker quit one day. started freezing. then i found out from friends the issues with these models. nearly all of their models have issues and poorly made equipment inside. lots of users have the same issue and samsung is refusing to consider it a defect issue. when everyone has the same issues across years of products it has more than a hiccup. i wish they would put out better quality material and appliances. their reputation on the line and their expectations should be of customer satisfaction. i'd pay more for better quality and a product they would back fully.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
2
Response from Samsung USBy Pat, Samsung Care, July 19, 2021
You make an excellent point about quality. We hear and understand our customers' concerns. We try to handle these types of matters on a case-by-case basis. And handle it with the care and attention it deserves. If there is any way for us to turn this negative experience into a better one; We would be happy to do so. For help, just talk with our Social Media team. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143528271
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143528271
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker problems
on August 9, 2021
Posted by: carsama
from irvine/CA
the ice maker needs to be redesigned.
the ice pieces get stuck and the ice does not drop through the dispenser.
i've had this problem since i bought the refrigerator. i would not recommend this refrigerator to anyone.
let me know if anybody else has had the same issues.
the ice pieces get stuck and the ice does not drop through the dispenser.
i've had this problem since i bought the refrigerator. i would not recommend this refrigerator to anyone.
let me know if anybody else has had the same issues.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Pat, Samsung Care, August 10, 2021
Thank you for bringing this issue to our attention. I know this must be hard for you to deal with. To help with your ice maker. To help get your unit back working correctly, try taking a look at the link below's troubleshooting steps. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
Written by a customer while visiting Samsung US
Customer Rating
1
Negative 5 stars! DO NOT BUY!!
on August 15, 2021
Posted by: Roxanne B
from Wimauma, FL
bought this model may 2017. the icemaker went out about a year after. the ice maker was worked on and/or replaced twice. it constantly freezes over. you have to completely remove the ice bin, and chip off the ice that freezes around the ice maker. you cannot shut the ice maker off if you want to use the water dispenser. now the fridge is leaking! the water froze the bottom drawer inside the fridge which then cracked. water leaks out the bottom of the fridge and ice is building up on the freezer door! the ice maker issue is well known with samsung. these issues have been going on since 2014! there is a class-action lawsuit pending right now. they have refused to fix this issue and continue to send out defective ice makers in their products. buyer beware!!
Features
2
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
dont buy samsung refrigerator
on September 23, 2021
Posted by: russ
from menifee ca
we bought this fridge in 2016 and it has been nothing but a headache. it's more than just problems with the icemaker - the inner guts of the fridge easily get covered with ice. this causes all kinds of very loud noises and after a certain amount of time, the temperature regulator will not work right. appliance repairmen have to take everything apart and de-ice it. then it works fine for awhile ---until the ice builds up again. apparently there is no fix for this as it keeps happening over and over. you are wasting your money,
will stop working ever 6 months. save your money dont buy.
will stop working ever 6 months. save your money dont buy.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 24, 2021
Thanks for sharing this concern with us. I know you must be frustrated having to deal with ice build-up so often. It is possible this ice build-up is caused by a couple of ways that can be fixed with some troubleshooting. Check out the link here for assistance with your concern. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
Class action anyone?
on October 20, 2021
Posted by: Skiguy
from UT
how is there not a class action on the samsung fridge yet. for two years i fought with samsung to fix the fridge, it would ice up around the fan which would stop all air circulation. they finally did something so it doesn't stop anymore, but it constantly sounds like the fan is hitting ice, it is super loud.
as for the ice maker, we have all but given up. chipping out the ice build-up in the ice maker gets so old, and my wife and i fight about who's turn it is (it's definitly her's since i'm the only one that has ever done it) to clean it. sure wish samsung could make this right somehow, i might be willing to consider giving them a 2nd chance.
as for the ice maker, we have all but given up. chipping out the ice build-up in the ice maker gets so old, and my wife and i fight about who's turn it is (it's definitly her's since i'm the only one that has ever done it) to clean it. sure wish samsung could make this right somehow, i might be willing to consider giving them a 2nd chance.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Freezes everything
on February 24, 2022
Posted by: Ashley
from NV
we bought this some time ago and hated it. the fridge itself is nice but it constantly freezes my food. i was constantly throwing food and vegetables away because it will freeze. we disconnect it from the water thinking it was throwing water but no it will continue to freeze and everytime in a different spot. i ended up having to get a new fridge because of this problem. i will i knew to look up reviews about this fridge before purchasing this refrigerator because i would have never purchased it.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, February 24, 2022
Thank you for sharing your experience. We encourage customers to share their feedback. Even though it may not always be easy to hear, feedback is extremely valuable whether negative, positive, or indifferent. This type of information is crucial in bettering our products. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
2
Awful Ice maker
on June 11, 2022
Posted by: Jason
from New York
have had rhis refrigerator for 7 years. the ice maker is awful tried every fix numerous times. the only thing that works is a forced defrost weekly. overall the fridge looks very nice but isnt as practical. the ice maker takes up a lot of fridge space. the shelves aren’t as moveable when used with actual items in the fridge.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 16, 2022
Hi Jason,
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to experience unusual issue about our appliances, especially if the ice maker is not working .
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking on these links to identify the
issue with your ice maker and basic troubleshooting needed:
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Incase you encounter an error on your refrigerator here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you needed to reset your refrigerator here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:1144607140
^^Ross
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to experience unusual issue about our appliances, especially if the ice maker is not working .
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking on these links to identify the
issue with your ice maker and basic troubleshooting needed:
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Incase you encounter an error on your refrigerator here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you needed to reset your refrigerator here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:1144607140
^^Ross
Written by a customer while visiting Samsung US