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Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
Disappointed
on August 10, 2023
Posted by: Steve
Poor ice maker and difficult to clean. I replaced the icemaker once and refuse to do it again. Not much better than our old Kenmore. I won't buy another Samsung refrigerator.
Response from Samsung USBy Ernest, Customer care, August 18, 2023
Maintaining the pristine condition of your ice maker is important, Steve. Let's gather the details needed for easy cleaning.
Please use the link below to learn how to properly maintain your ice maker. Select the scenario that best matches your ice maker's poor performance.
Ice Maker Service:
https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146170619) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Please use the link below to learn how to properly maintain your ice maker. Select the scenario that best matches your ice maker's poor performance.
Ice Maker Service:
https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146170619) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
The worst fridge in the market.
on August 11, 2023
Posted by: JWang
from Centreville, VA
I inherited this 2014 Samsung refrigerator when I bought the condo. It broke 3 times in the past with over $1,600 in repairs. The ice maker never works and has a manufacturing defect. Starting in 2019, the fridge started to leak. The moisture content in the fridge is high causing all my food to spoil after just one day.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy Ernest, Customer care, August 14, 2023
Hi JWang,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146146913) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146146913) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Pretty but falls apart quickly
on September 17, 2023
Posted by: AppreciatesQuality
from Denver, CO
Many features are now not working: ice maker, lights in freezer drawer, temperature setting in flex drawer. My fridge is about 4 years old so it's out of warranty, but I would not expect so many problems for what seemed like a high end refrigerator. I can't recommend Samsung appliances.
No, I would not recommend this to a friend.
Response from Samsung USBy Chrystel, SEA Care, September 19, 2023
Hi there,
We understand that this experience is different from what you anticipated. Let's get this taken care of.
The guide below will show you the steps on how to fix the ice maker. Please select the corresponding bullet points affecting ice production for more details.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
To help you with the lights malfunctioning, kindly browse the link below.
Samsung refrigerator lights do not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01109322/
Sharing with you the link below to help correct the flex zine's temperature settings. Kindly watch the instructional video and click on the embedded links, such as "Leveling the refrigerator" and "Recommended temperatures."
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146303395, to help our team pull up your information.
Have a great day!
^Chrystel
We understand that this experience is different from what you anticipated. Let's get this taken care of.
The guide below will show you the steps on how to fix the ice maker. Please select the corresponding bullet points affecting ice production for more details.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
To help you with the lights malfunctioning, kindly browse the link below.
Samsung refrigerator lights do not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01109322/
Sharing with you the link below to help correct the flex zine's temperature settings. Kindly watch the instructional video and click on the embedded links, such as "Leveling the refrigerator" and "Recommended temperatures."
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146303395, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this refrigerator.
on September 23, 2023
Posted by: MicH
from Southern California
The ice maker broke in the 1st year. I had to wait years for it to be recalled and they have replaced it twice. I also had to repair another cooling part that broke. My parents and a friend have the same model, have made the same repairs and now their freezer is broken. I will never buy another Samsung refrigerator. They should stick to making phones.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, September 26, 2023
Hi MicH,
We can imagine how you feel about your experience with the refrigerator. Let us assist you.
It would be great if we could talk to you directly and gather more information about the cooling
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146334701, which will help our team pull up your information.
^Rainly
We can imagine how you feel about your experience with the refrigerator. Let us assist you.
It would be great if we could talk to you directly and gather more information about the cooling
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146334701, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Bad ice makers.
on October 11, 2023
Posted by: 279 Blackbird
As I am reading all the reviews about this refrigerator all I am seeing is problems with the ice maker which is what I am having write now. From looking at the response of Samsung Support it looks like all they are saying is sorry you are having problems with your ice maker, and we will try to make sure going forward our ice makers are built better. No offer of fixing the problem that we have with our refrigerator or replacing the ice maker. What does a customer do just suck it up and don't buy another Samsung refrigerator.
Response from Samsung USBy SEA Care, October 12, 2023
Hi there,
We know how essential ready-made ice is to our home. Let us provide steps to help you improve your ice maker.
Here is a link to help you with the ice maker. Please select the radio button that fits your ice maker experience, watch the full video, follow the steps, and click the hyperlinks for further help.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146399064 to help our team pull up your information.
Have a great day.
^Aloe
We know how essential ready-made ice is to our home. Let us provide steps to help you improve your ice maker.
Here is a link to help you with the ice maker. Please select the radio button that fits your ice maker experience, watch the full video, follow the steps, and click the hyperlinks for further help.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146399064 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing Refrigerator
on November 5, 2023
Posted by: Bud73
from Eldridge, IA
As many others have noted, the ice maker freezes up and has to be thawed out constantly. A hair dryer is required to completely melt. This refrigerator has been a huge disappointment. The fact that Samsung is aware of the issue but has done nothing about it is very disappointing. We will no longer buy any Samsung products until we feel confident they will stand behind their product and its performance.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, November 8, 2023
Bud73, we understand how you feel about the ice maker's efficiency. Let's help us help you with this.
Below is a link to help you diagnose if your ice maker freezes. Please choose "Ice maker is frozen over" and click on the embedded word.
Ice maker has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146498752) to help our team pull up your information.
Have a great day.
^Camille
Below is a link to help you diagnose if your ice maker freezes. Please choose "Ice maker is frozen over" and click on the embedded word.
Ice maker has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146498752) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible!!
on November 15, 2023
Posted by: Savannahj
This is a terrible refrigerator!!! It stops cooling yet the temperature on the door reports it is working correctly. Whenever I notice frost on the items inside the freezer I know it has stopped cooling. I have to reset the refrigerator by flipping the switch on our fuse box. Sometimes I have to reset the unit daily. I also put a thermometer in the freezer to track the temps.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 17, 2023
Savannahj, we can imagine the frustration of having a refrigerator that is not cooling, especially since it is one of our homes' most frequently used appliances.
Below is a link to help you diagnose if your fridge is not cooling. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146535833) to help our team pull up your information.
Have a great day.
^Camille
Below is a link to help you diagnose if your fridge is not cooling. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146535833) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
terrible refrigerator, constant service needed
on January 1, 2024
Posted by: melt
from fullerton, california
I've owned this refrigerator for 7 years and have to replace parts and have issues fixed 6 times already. Ice maker breaks, freezes up, fridge and freezer have stopped cooling more than once. It's beyond inconvenient and frustrating when it was not a cheap fridge. I've lost so much food over it. Terrible terrible appliance. I would never recommend a Samsung fridge
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Ernest, SEA Care, January 4, 2024
Greetings,
Thank you very much for your observation of our products. Rest assured that we are working to improve our products with the help of your reviews. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day,
-Ernest-
Thank you very much for your observation of our products. Rest assured that we are working to improve our products with the help of your reviews. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US