Samsung US Customer Reviews Collected from Samsung US
Samsung - Gear Fit Fitness Watch + Heart Rate - Black
Average Customer Rating:
4 out of 5
4
Open Ratings Snapshot
Rating breakdown 545 reviews
5 Stars
265
4 Stars
137
3 Stars
64
2 Stars
37
1 Star
42
78%of customers recommend this product. 
(
407 out of 524
)
Customer Reviews for Samsung - Gear Fit Fitness Watch + Heart Rate - Black
Customer Rating
5 out of 5
5
Something Different
on June 4, 2016
Posted by: Jcrew25
Expertise:Beginner
I purchased this device because I'd heard nothing but good things. I also wanted something of good quality and something fun that would allow me to get back on track with keeping me on track with my exercise and innocent challenges. Good device.
Pros: Durable, Lightweight
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Just Good
on June 6, 2016
Posted by: Anonymous
from MO
Expertise:Intermediate
The watch works as advertised. The battery life is sub-par. There are not a wide variety of apps - at least not that interest me (a non-runner). Would like to see Zumba or other aerobics options. To utilize the pulse feature you should put the watch on the inside of your wrist which wears the finish off the bezel. There is no community to challenge the wearer nor with which to compete.
I have recommended this to a friend.
Pros: works best with samsung phone
Cons: battery life
I would recommend this to a friend!
Features
3 out of 5
3
Performance
2 out of 5
2
Design
2 out of 5
2
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice
on July 14, 2016
Posted by: Anonymous
from De.
Expertise:Expert
Bought it for the wife when she requested a Fitbit, and she loves it .
Pros: Bright display, Realistic color, Durable, Lightweight
Cons: gear weather is inaccurate with my area
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Fit
on November 20, 2016
Posted by: Kingwood1947Pepper
from Kingwood, TX
use this everyday now that I'm retired.. be sure to get extra bands for the Gear Fit..
Pros: Bright display, Durable, Lightweight
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Durable
on December 3, 2016
Posted by: WillPayForTech
from New Orleans
Expertise:Intermediate
I wear this watch everywhere. The quick connect band makes it safe enough to wear while repairing machinery. Scratch resistant and tough.
Pros: Bright display
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
A.......for effort but buy something else...!
on January 30, 2015
Posted by: msp116
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Samsung Gear Fit Smart Watch, Black
A for effort but look elsewhere..........
By msp116 on Jan 26, 2015
OK This was a Christmas gift and started using religiously on 1/2/15 here is what I think so far......
PROS:
Keeps good track of your heart-rate without having to wear band....but can be finicky if not on your on your wrist just right.
Keeps track of your actual run time......just don't forget to stop it when your done running.
Haven t used the sleep function.
Screen is awesome as long as you change the orientation so you can read while running.
Getting text on watch is OK but your probably not buying this to monitor your text messages or answer phone calls.
CONS:
Maybe its just mine but after reading a lot of reviews I think I'm definitely with the majority......the calorie counter is completely useless. On morning runs I don't get anywhere near what I should be burning and what's weird is that when I run in the evening its more accurate, but usually overshoots the mark see pics, and yes I have my stats put in height weight gender age I'm 6'1" 255 and know for a fact that I burn more than 360cal after running for 45min@6mph. see attached pics.....also notice on log screen about the only useful info it gives is how long you ran, I could care less about what time of the day I started running and the calories which are big and bold are useless and why wouldn't you put total miles? you would think that would be the one important thing you would like to know?
Actual distance ran. If you use just the watch it usually overshoots your distance by as much as a mile sometimes I usually run 4mi. This has been verified by gps and other devices. I usually subtract a minimum of 30% to get accurate distance?
The step counter is OK but is completely useless unless you remember to actually start it......where as every single other device you find does this automatically.
Have only used GPS function once because you need your SAMSUNG phone and need to be outside. Even then its spotty.
Junk:
Yes I know that this really isn't a category, but feel it needs special attention.....The SOFTWARE S HEALTH.
I have to admit I'm into programming so maybe I'm a little bias on this, but this software is total junk. Come on Samsung did you not even ask/test this before just putting it out. First of all the Gear Fit is not compatible with any other fitness software only S Health you would think that this would be open source so other software developers could at least try to put out something better. About the only thing it does accurately is keep track of your time and avg heart rate. Navigation is a nightmare lets say you run almost every day for a month and would like to know something simple like total miles ran, guess what, doesn't do that so you literally have to navigate through every day and add them up. Same with total calories same with avg run time? and even if it did this it would only be 50% accurate......I hate to say I will probably keep due to being a gift, this has been out for almost a year now and it seems like there has been little to no updates from Samsung not to sure of its future and with CES just ending over new products will be out soon.....unless some major improvement to firmware and software are made look elsewhere.
Pros: Bright display
Cons: pretty much useless and software is horrible
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Cool and useful wearable
on April 21, 2014
Posted by: xcutter
from Seattle, WA, USA
Expertise:Intermediate
Overall - I've used it for about one week, in conjunction with my old Fit Bit Flex. I really like the Samsung Gear Fit and I think it's a solid v1. There are some areas of improvements (mainly form the software perspective# and few things to fix ASAP like the pedometer #see the details below#. It works very well with my Galaxy Note 3 #Android version: kit kat#. I didn't experience any issue like device rebooting, phones incompatibility, etc.#please note I've updated the firmware of the Gear Fit as It asked, during the setup#.
Form factor -I like the design but I find the case little bit thicker than it should be. However, I always keep it on even when I work out #and dance# and it doesn't bother me at all. I hope the next version of the Gear fit, will be much thinner #I'd expect 50% thinner#. Besides, I don't find the small button on the side to turn the screen on, very convenient #Samsung should redesign it#. You can set the Gear Fit to turn automatically the screen on every time you twist your arm for reading the time or notification. However, I decided to turn this feature off since it's too sensitive #if you drive, the Gear Fit will turn it on every time you use your steering wheel#.
Battery life - I rate it as good since I need to recharge it every 3 days. I hate the custom adapter to the USB #required for the charging#. It seems you cannot buy another one #I'd like having one in the office and one at home - I could not find it on the Samsung web site as accessory or spare part#.
Screen - absolutely fantastic. Easy to read, great colors and contrasts #I was able to use the Gear Fit even when the sun was shining#. However, I'd love to see the next version of the Gear Fir with wider screen #width considering the axes as my arm#.
UI - not the best I've ever seen but I find it easy to use, it's consistent and clear. I set it up in portrait mode #rotated# so the Gear Fit it's easy to use, like a watch #I tried without rotating the screen and it's very uncomfortable to use it, in my opinion#. I can easily read email and text message #not ideal reading experience, if you setup the rotated screen mode but it's good enough - as I mentioned I hope next version of the device will come with a 15% wider screen#.
Notifications - they are great and very useful - they work very well and they are not annoying. Several reviews I read on internet, complain you cannot select which app notification to enable #all or nothing#. This is not true - the software on the phone lets you select for each application, if you want to receive the notifications or not #which is really useful#. You can also decide if you like to turn the device screen on, when you receive a notification.
Text messages and emails: text messages experience is good - I can easily read and reply #with pre-inserted message# to text messages. Emails are little bit more challenging to read. I like the feature that opens automatically the email on your phone. So if you cannot read or like to reply, you just select "Show on device" and the phone #I have a Galaxy Note 3# displays it on the screen right away #no need to launch the email client and look for that email again#. Please note - due to corporate Microsoft Exchange settings, you might not be able to read all the emails on your Gear Fit #however, you can still see the sender and the subject, which is enough for me#. In the future, I'd like to see the ability of choosing the notifications for each emails account I have one the phone. Currently I have my corporate emails and Hotmail.
Pedometer: I have a Fit Bit and I keep using it for comparing the steps every day. Gear fit pedometer is not precise - It counts an average of 30% more step per day and is not possible to tune up, like I can with my fit bit flex. I think this is a temporary issue that will be fixed on the next software update. Definitely I'd like to be able to setup the sensitivity from my phone, and change for example, the size of my step - that would give me more accurate readings.
Heart beat monitor - it works pretty well. I checked in with heat beat sensor of the machines I use to work out and the readings are similar. In exercise mode, it keeps reading the heat beat automatically. I also like that the readings are stored so you can review them for your phone #Fitness with Gear App by Samsung#.
Sleeping tracker - it works well however you need to turn it on when you go to sleep. I don't fully understand why. If a device has an accelerometer and notion of the current time, it should be able to discover by itself when the user is sleeping. Fit Bit works the same #need to know when you are about to go sleeping#. Hear beat monitor should also give some clues about the sleeping.
Calendar notification - probably my favorite features. I have several meetings during the day and I don't have to keep taking my phone out of the pocket to see what meeting I need to attend and where. You can snooze or dismiss it from the Gear Fit.
Media controls - you can move to the previous or next song from the Gear Fit and you can also set the volume. I would like to see also the name of the current song playing and maybe the album art . I think these new feature will come on the next version of the software.
Price - it's little bit pricy but it worth the extra $50 compared to the competition #the Gear Fit provides much more than any other fit bit like pedometer/wearable I've seen so far#.
ADDITIONAL COMMENTS #after reading more customers' reviews#:
1# Pedometer - as I mentioned, I've been comparing the Gear Fit readings to Fit Bit's #I'm wearing both#. Gear Fit is not precise! However, the delta #30% more# is consistent and I'm sure I could fix it, if Samsung provides some fine tuning features in the next software update. I'm almost 6.1' tall and have long legs - shorter people might experience more accurate readings.
2) Device issues - I find questionable reviews when a defective device that keeps rebooting, is received and the customer has rated it as one star. You can rate one star to Samsung but you cannot rate a device if you got a broken one!
3) Phones incompatibilities - make sure to update your phone with KitKat and update the Gear Fit with the latest firmware, when prompt. I suspect majority of customers who shared bad reviews, didn't update the phone and device software.
4) Applications - I don't feel the need of having a marketplace of applications for my Gear Fit. I think Samsung provided what you really need #my two cents opinion#. I can think additional user scenarios, like blood pressure checking, that require sensors that don't exists yet.
5) Set the right expectations - It seems customers who had bought wearable in the past, have shared better reviews. All opinions count, but make sure you understand what the current generation of wearable offers.
6) Use the device first. I think you should test a device in different scenarios and make sure to test most of the features, before sharing your review :-).
Pros: Bright display, Lightweight
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Gear Fit & Note 3
on November 16, 2014
Posted by: xenaaz
from Arizona, USA
Expertise:Expert
The Gear Fit does not work with the Note 3 nor with any of the associated apps. It doesn't work with S Health nor with the Fitness with Gear app. You link it to your Samsung account, pair it with your Note 3 and it only keeps your daily information. Gear Fit keeps a log but it can't sync it with the other apps for you to track your progress. There are numerous forums and complaints about the incompatibility issues and apparently Samsung doesn't respond with an update to fix the issue. It works well with the Galaxy S5, but I'm not buying a new phone. Samsung needs to fix it with any update. I am a strong supporter of Samsung and their products. Have had them for years not just phones, but TVs, refrigerator, headphones, etc. I am really disappointed with their lack of response to this issue. I will be returning my Gear Fit.
Pros: Lightweight
Cons: doesn't work with all samsung phones
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
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