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Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Posted by: Unhappycustoner212
from Estero glorida
Verified Purchase:Yes
I own all LG appliances but have had so many problems with the refrigerator. It is 7 years young and have have numerous issues that include: doors needing to be replaced, ice component stopped working, new compressor replaced and recently ice build up needing to be defrosted by technician. Dissatisfied because I bought the appliances keeping in mind the good reputation LG had. Too many issues in such a short period of time.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, June 15, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us.^Sandy
Written by a customer while visiting lg.com
Customer Rating
2
Love the way it looks, not the amount of repairs
on July 28, 2022
Posted by: DrakeDrake
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this fridge at the end of 2016. Worked great for the first couple of years. And then we started to have the dreaded "cooling events". We lost all of our food and it took two weeks to get a new compressor installed. The actual fix took 4 hours. For a year, it worked great again. Then we came home from vacation to a an entire fridge and freezer full of spoiled food. This time we were out of warranty, though LG kindly made an exception and had a repair person to the house. The newish compressor caused the condenser to not work. Thankfully the repair person had the part and installed in less than an hour. All fine again. I do love the way it fits and looks in the kitchen, though we've lost a lot of faith and, more importantly, food. Not the LG that I had come to love previously.
Pros: Style/Design
Quality
1
Features
4
Value
2
Response from lg.comBy Sandy, Social Media, July 29, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: Not Good experience
from The Woodlands
Verified Purchase:Yes
Loved the ability to segment food in different areas very functional. Unfortunately from the get go there was a need to replace the compressor, then in year 2 the fan, in year 4 the unit was not holding temperatures below 40F. It was working around 45-50F. It triggered a warranty replacement. Right now we are in the process of replacing for another unit unfortunately what we paid doesn’t cover current prices for a similar unit.
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: LG REFRIGETOR
from MILLBRAE ,CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] WE BOUGHT AND THIS REFRIGETOR GIVING SO MUCH TROUBLE FOR ICE MAKING ...
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, August 11, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Posted by: Elxsand
from Riverside
Verified Purchase:Yes
What a piece of crap! The compressor, exchange and had to be replaced after 4.5 years of service. My last Refridgrator lasted over 30 years and still worked when I gave it away. The technician came to my house replaced everything, of course after 5 years it would have been at my expense. I’ll never by another one.
Pros: Style/Design
Quality
2
Features
3
Value
2
Response from lg.comBy JaNika Wiley, Social Media, September 14, 2022
We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. Should you have any questions, or concerns for us, please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
What a piece of Junk
on September 12, 2022
Posted by: sms169
from los Altos CA
Please do not buy this fridge. My compressor broke 2 times (once under warranty and once without). Looks like there is a class action suit against this version.
stay away
Quality
1
Features
4
Value
1
Response from lg.comBy Jennifer, Social Media, September 16, 2022
Based on the numerous issues that you have experienced your frustration is understandable. We would like to gather more information from you to help resolve. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info along with a detailed description of the issues so that we can work towards a resolution. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Posted by: French Door model LMXC237
from Houston area, TX
Verified Purchase:Yes
I bought this unit in June of 2016 and it worked flawlessly until two weeks ago, when the freezer section broke down. I was told by LG that a warranty replacement compressor unit would be shipped soon, but do date I have received nothing. My rating reflects this slow response but it may change if the problem is resolved quickly.
Pros: Style/Design, Features/Settings
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Absolute junk
on September 26, 2022
Posted by: Stetter
[This review was collected as part of a promotion.] Refrigerator failed twice in first 6 years, no support
Quality
1
Features
4
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 27, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com