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Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Posted by: Mistycamry
from Pa
Verified Purchase:Yes
Bought the entire set french door fridge microwave stove and dishwasher The clocks broke after 6 months and only solution told was to unplug and plug back in that didn't work and we are living with it however now the fridge is shot we did All the trouble shooting and nothing after 9 days trying to get someone to come look they finally got me a resolution with a refund. I lost everything in fridge and freezer I'm totally totally disappointed especially when I really wasn't in position to buy everything but it looked beautiful and package deal so my fault buyer beware
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 4, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: Travis PA
from Harrisburg pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had the unit for 3 years and it just stop working. Got a 3 year extended warranty for it and long and behold a week after no longer got cold. Apparently this is an ongoing issue with the air compressor.
Quality
1
Features
2
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 4, 2023
We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Trafford
from Pa
Verified Purchase:Yes
Got the whole set of these appliances and had to replace everything already because repairs cost more than items
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 4, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Written by a customer while visiting lg.com
Posted by: Dead Frdige
from Wisconsin
Verified Purchase:Yes
Like many, compressor failed at 6 years. Nobody wants to work on an LG product in my area.
Quality
1
Features
4
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 8, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Written by a customer while visiting lg.com
Posted by: Rhcg
from Sugarland, Tx
Verified Purchase:Yes
I bought my 23 cube feet refrigerator in September 2016. It had been replaced with compressor at least twice within 6 years. Also ice maker didn’t work and replaced entire the front door. I will not purchase LG any products anymore.
Quality
1
Features
1
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 15, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: dave0419
from White Plains, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] The condenser and seal both broke within 4 years and I had them replaced. Unfortunately, same issue popped up 18 months later. I'm not going to risk paying for the replacement condenser because I have no confidence that it won't break again soon. I will replace this refrigerator with another from a different manufacturer.
Pros: ease of use
Quality
1
Features
4
Value
1
Response from lg.comBy Christian Jimenez, LG Social Media, June 1, 2023
We're disheartened to hear of the experience you had with your LMXC23746D refrigerator model. Should you feel the need to submit your official feedback regarding your experience, please feel free to do so here: https://www.lg.com/us/support/feedback. We're always seeking to improve our customer satisfaction ratings and your feedback may be used to do just that. ^Chris
Written by a customer while visiting lg.com
Customer Rating
1
not worth the money
on June 19, 2023
Posted by: ktgg
lasted 6 years, panel de-laminated, then just quit cooling, no alarm, no errors.. just stopped cooling
Response from lg.comBy Tanisha, social/LG, June 20, 2023
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We wholeheartedly regret that your experience with us fell short of expectations. We want to thank you in advance for giving us a chance to make things right going forward. We would like for you to contact us so that we can get what you need most of all, And that is a working appliance. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. ~Tanisha
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. ~Tanisha
Written by a customer while visiting lg.com
Posted by: richardmwilson
from MI
Verified Purchase:Yes
Refrigerator's ice machine broke about 3 years after purchase, and then the rest of the refrigerator stopped working. According to the repair man, the compressor is too small to handle the load expected of it, and it would cost over half the price of a new refrigerator to replace the compressor.
Pros: Style/Design
Quality
1
Features
5
Value
1
Response from lg.comBy Jai., LG Social., June 27, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com