 |
Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Posted by: DBallin
from White Plains, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this in 2016. Good features and function, but then the condenser and motor blew after 5 years, but I was able to replace via credit card warranty. New condenser blew again after 18 months, which put it out of warranty. I certainly wouldn't put in additional money into this refrigerator.
Pros: Style/Design, Features/Settings
Quality
2
Features
4
Value
3
Response from lg.comBy Tanisha, social/LG, June 29, 2023
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We're disappointed that your [visit/experience] with us fell short of expectations. We want to thank you for giving us a chance to make things right by bringing this to our attention. We will share this with the appropriate team for review. In the meantime going forward, Please contact us directly should you be interested in discussing some other available options for a resolution to your concern. https://www.lg.com/us/support/help-library. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Val Mendonca
from Braintree, MA
Verified Purchase:Yes
Great feutures, BUT they break dawn early. The ice dispenser brocke less than 2 years in and the compressor needed rep[lacement after only 7 years. A joke
Pros: ease of use, Features/Settings
Quality
1
Features
5
Value
4
Response from lg.comBy Rita, Social/LG, July 26, 2023
Thank you for sharing your feedback with us in regards to your LG 23 cu. ft. French Door Counter-Depth Refrigerator. We understand your disappointment when it encountered a failure in the compressor after seven years, but hopefully you were able to get assistance since it was still under a ten-year warranty. We want to assure you that we take customer satisfaction seriously. Your input is extremely valuable to us and will not go unnoticed. Please provide your review on our LG feedback page: https://www.lg.com/us/support/feedback. We will use it to improve our products and address any issues that may arise in the future. ~Rita
Written by a customer while visiting lg.com
Posted by: sad61
from California
Verified Purchase:Yes
Refrigerator compressor failed at 5 years 1 month. Warranty ends at 5 years. Repairman attempted replacement only to find corrosion within the compressor lines, therefore not realistic to fix. Have to get new refrigerator.....
Pros: Quality, Style/Design, Features/Settings
Quality
1
Features
3
Value
1
Response from lg.comBy LG, November 12, 2025
Hi. Thank you for sharing your experience with your LG Refrigerator. We understand how important it is for a refrigerator’s compressor and internal components to remain durable beyond the warranty period, especially when replacement attempts are complicated by corrosion. For more information on refrigerator support and product resources, you can visit our official LG page here: www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this compressor failure and corrosion issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Horrible Product
on September 18, 2023
Posted by: xxxxxxxxxxxxxxxx
from Freehold nj
The compressor had to be replaced within four years and the water stopped working within five years (although the ice works). The black stainless steel is wearing off. Now the refrigerator makes a swish noise when we open it so we're waiting for it to break again. We're very disappointed in LG.
Quality
1
Features
2
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, October 3, 2023
Hey there. We appreciate your time in leaving us a review regarding your 23 cu. ft. French Door Counter-Depth Refrigerator. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony
Written by a customer while visiting lg.com
Posted by: Sadd1
Verified Purchase:Yes
Compressor failed at 5 years, 1 month. Internal lines corroded. Not realistic to repair without warranty which expired by 1 month.
Quality
2
Features
4
Value
2
Response from lg.comBy Rita, LG US Support, October 6, 2023
We apologize for the unsatisfactory experience you have had with the LG French Door Refrigerator. Your review is valuable to us, and we want to assure you that we are taking your concerns seriously. Kindly share your thoughts on our LG feedback page, https://www.lg.com/us/support/feedback, so that our product development teams can make necessary improvements in the future. ~Rita.
Written by a customer while visiting lg.com
Customer Rating
1
Stay away from LG
on October 22, 2023
Posted by: Tmfg3785
from Texas
By far the worst refrigerator we have ever owned. Ice maker leaks water so I can’t use it. The middle drawer is burnt out and you can’t switch the temperature settings . My water dispenser and door lost all power and isn’t functioning. I feel like LG has basically stolen my money and I would never recommend them to anyone. Highly disappointed after being a long time LG fan.
Quality
1
Features
1
Value
2
Response from lg.comBy LG Customer Experience team, Customer Care, October 23, 2023
Hi there. Thank you for leaving us a review on the 23 cu. ft. French Door Counter-Depth Refrigerator. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. Should you need more assistance, please send us a private message on Facebook or Twitter and include your contact information, or call us at (800) 243-0000, and we'll gladly assist you. ^Anthony
Written by a customer while visiting lg.com
Posted by: Chat27
Verified Purchase:Yes
Didn’t work after 7 years needed to buy a new refrigerator
Quality
1
Features
1
Value
1
Response from lg.comBy LG, November 2, 2025
Hello, Chat. Thank you for sharing your experience with your LG Refrigerator. Your feedback about the refrigerator no longer working after seven years is important—especially when it leads to a replacement decision. For reference, you can explore LG refrigerator support, maintenance tips, and product upgrade options here: https://www.lg.com/us/support/products/refrigerators. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this long-term performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Too bad.....
on March 5, 2024
Posted by: Juankita
from Illinois palatine
[This review was collected as part of a promotion.] The products of this company are very bad, I have bought televisions, dishwashers, refrigerators, stoves and all these things have been damaged... what a disappointment in the brand...
Pros: Quality
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 10, 2024
Hi, there. We appreciate you bringing this to our attention about the disappointment you've experienced with multiple LG products. Your satisfaction is important to us, and we regret any inconvenience caused by the issues you've encountered. While occasional malfunctions can occur, it's disheartening to hear about your negative experiences across various appliances. We take your feedback seriously and will use it to continually improve our products and services. If you require further assistance or would like to discuss this matter in more detail, please don't hesitate to reach out to our dedicated support team on social media @LGUSSupport for personalized assistance. ~Zie
Written by a customer while visiting lg.com