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Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Customer Rating
2
Compressor died twice in three years.
on August 1, 2019
Posted by: LagunaOwner
from SoCal
I don't normally write reviews but people need to be informed before buying this refrigerator. We paid over $3000 for it at Lowes only to have the compressor die within one year. Luckily, we had a second refrigerator in the garage that we could use to save most of the food but there was still a lot off meat and seafood thrown away. On a positive note, LG fixed it parts and labor for free so, after a week of inconvenience, we were back up and running. That was last September. 10 months later (July), the compressor has died a second time and the temperatures are again averaging ~66 in the refrigerator and 45 in the freezer. LG will come out in a week to fix it, hopefully honoring their five year parts and labor warranty but in three years, we'll be on the hook to pay about $500 labor each time it fails. In eight years it will be closer to $1000 for parts and labor. I'm a do-it-yourself guy but this repair appears beyond what a homeowner can do.
Looking online, this appears to be a very common complaint.
So... positives: The refrigerator does look amazing and we actually do get lots of compliments about it. It's organized well and the middle drawer is fantastic. LG has honored their parts and labor warranty so far.
Negatives: The compressor has failed every year so far and the warranty won't cover labor after five years.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy Chris, Customer Service, August 1, 2019
We hate to see that you've had multiple cooling issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
5
Best Refrigerator I ever had
on April 18, 2015
Posted by: jxr
from Chicago, IL, USA
After exchanging, the 1st one we got the chill drawer was hard to pull and push in and the fridge doors would not shut properly--although we were informed the service men did not install properly--the 2nd one has been GREAT. No problems! Absolutely LOVE the chill drawer. So easy and do not have to open up entire fridge for a water/juice/pop. My husband loves. Also love the door in door. So convenient. Inside of fridge is HUGE. Perfect size for all our food. We had a side by side fridge before that did not fit anything. Also freezer decent size and like the pull out drawer for pizza. The water dispenser goes slow but still ok.
Pros: Performance, Style/Design, easy to use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Low quality parts! the new fans did not work.
on October 7, 2019
Posted by: Frank Wu
Verified Purchase:Yes
[This review was collected as part of a promotion.] After i change the new water filter and Air filter and reseted. the fan did not work.the technician order fans two times, it did working also. E and rF disply on the control panal 2.5 hors after i tern on and off the power.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy Chris, Customer Service, October 7, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: Iceless Fridge
from Rome, Ga
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this refrigerator in January and due to a major kitchen renovation, did not use the appliance until September. After 3 weeks of use, I have an error message that the flow of cold air is restricted and I am responsible to fully unload, unplug with doors open and leave that way for 8 hours. Then I have to put everything back and wait to see if that is the fix. Customer No-Service made it clear this is an issue with this refrigerator and will not send a technician until I have gone through this exercise. Ridiculous and makes me wish I purchased another brand
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy Chris, Customer Service, November 18, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
The custom chill drawer doesn't freeze items.
on March 31, 2015
Posted by: Breider
from PA
The description of the custom chill drawer states that it can be used as a refrigerator or freezer with the four temperature settings. This is not true. The lowest setting is 29 degrees F. This is much higher than the freezer compartment and all of my frozen items have defrosted in this custom chill drawer. Also, this refrigerator states that it is counter depth, but upon receiving it there are large hinge covers on the top preventing the refrigerator from sliding into counter depth. Can these be removed? The installers did not even mention removing these. Many calls to LG by Sears and still no answers.
Pros: disappointing
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Posted by: Walter_tnt
from Richmond VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refrigerator about 1 month ago and we absolutely love this product. The counter depth fits in our kitchen space perfectly and we can easily store and find all of the items we use. No more lost containers in the back shelf and the separate drawer is the perfect location to put a bottle of wine!
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Response from lg.comBy Amber, Customer Service, May 23, 2018
Hello Walter_tnt, we are so happy to hear you are pleased with the LMXC23746D. Should you ever need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA or give us a call at 1-800-243-0000 ^AC
Written by a customer while visiting lg.com
Posted by: DFF70092
from Chalmette, Louisiana…
Verified Purchase:Yes
[This review was collected as part of a promotion.] This unit is not a reliable unit..Lg products are not what they claim to be. I have an entire kitchen package of LG products. Not to mention I also have a washer and dryer that are LG products I will never buy LG again. Even the washer and dryer had to be repaired within two to three years of purchase. Never again!!!
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Jennifer, Social Media, February 14, 2022
Based on the numerous issues that you have experienced your frustration is understandable Delwin. We would like to gather more information from you to help resolve. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info along with a detailed description of the issues that you are experiencing. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
5
Love, love, love my new refrigerator
on September 25, 2015
Posted by: Supernp
from Los Angeles, CA, United States
I bought this 4 door refrigerator in the black diamond series and love its look and functionality. Ice maker and water dispenser are great. I keep my frequently used items in the deli drawer limiting the need to open the full refrigerator. All good!!
Pros: Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com