 |
Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Customer Rating
2
Love it but has broke down twice
on November 28, 2020
Posted by: JustSpin
from Metro area
[This review was collected as part of a promotion.] We bought it 4 years and 4 months ago. It quit working a year ago and again a month ago. According to the repairman, the refrigerant was leaking (faulty from the factory, nothing visible and the leak allowed the compressor to suck in oxygen and contaminants through the whole system. He had to replace the compressor, condenser and the evaporator. It was all covered by warranty. However, twice we’ve lost everything in fridge and freezer and have damaged wood floor where the ice machine contents melted and leaked. Other than that, it’s pretty.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 1, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution.
Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Great looking Fridge
on December 3, 2020
Posted by: Appreciates value
from Philadelphia
[This review was collected as part of a promotion.] I love the black stainless French door depth and wine drawer of this refrigerator. Everything's very functional as well. One negative is it needs to be defrosted too often. This requires fully empting the freezer. Frost builds up on the internal gaskets.
I would recommend this to a friend!
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Great Fridge
on December 7, 2020
Posted by: Hos84
from Jacksonville, FL
[This review was collected as part of a promotion.] LG stands behind their products, always steps up when there are problems.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
French Doors
on December 7, 2020
Posted by: Director123
from Stafford Township NJ
[This review was collected as part of a promotion.] So easy to access really convenient! Extra little space draws really convenient for cold cuts
Pros: ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Piece of junk
on December 11, 2020
Posted by: Docsider
from Massachusetts
[This review was collected as part of a promotion.] Had for 2 years and stopped cooling twice. Now it is considered to be non fixable. LG struck out with this one!!!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 5, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Don’t waste your money
on December 11, 2020
Posted by: Milagros
from Florida
The color is peeling, the compressor went bad they send a tech after I loss all my food, I also have the gas range and same problem the finish is peeling. Don’t by LG
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 5, 2021
I am sorry for the problem you had with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
President
on December 11, 2020
Posted by: Donald J
from chaddsford pa
We've owned this 4 years and I would never buy another LG product. This has been terrible and breaks down frequently and takes long to get it fixed. My son had one also and had the same experience. He had to have it replaced.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 4, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Too many repairs
on December 11, 2020
Posted by: B4drmr
from St. Paul, MN
[This review was collected as part of a promotion.] I have had 3 events that needed servicing and will need another. Two with icemaker one with compressor. I like the refrigerator a lot but this is too many times for servicing.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2021
I am sorry for the problem you had with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com