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Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Customer Rating
1
I’ve make repaires 3 times!!
on December 11, 2020
Posted by: The Donald
from NJ
Don’t waste your money!!! Don’t waste your money!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2021
We hate to hear that you experienced a problem with your unit. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Worst refrigerator
on December 11, 2020
Posted by: Ihatelgproductstimesthree
from California
Junk. Paint chipping off. Seal failing. Ice maker water dispenser failed and too expensive to fix.. There is a website dedicated to the failings of the compressor. Circulator fan frosts up and requires a full day defrost every year.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 7, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Non cooling event
on December 11, 2020
Posted by: Finnegan
from Tekamah. Nebraska
[This review was collected as part of a promotion.] Had a non cooling event.
Less than 2 years years old.
Took 10 days to fix.
Lost a lot of food!
Less than 2 years years old.
Took 10 days to fix.
Lost a lot of food!
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, January 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/.
If you haven't, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
If you haven't, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Junk
on December 11, 2020
Posted by: chilllee
Absolute junk! Had it a few years and have replaced a compressor the door peeled, the crisper drawer failed, it has iced up a dozen times now the icemaker is acting up!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Nice and cool features, brilliant customer service
on December 11, 2020
Posted by: Sushanta
from San Ramon, CA
[This review was collected as part of a promotion.] I bought this refrigerator 4 years back, and me writing this review should indicate that my experience with this item is going to be quite a worthy one. As with any electronic device, things can go wrong. But with this large investment, it better doesn't happen too often. Let me go with the cool stuff first and let the not-so-cool things come later.
This fridge has a cool look. That was something that caught our attention at the very beginning. Awesome color, nicely spaced out racks, lots of space in the freezer section, quite a reasonable sized icebox, quiet operation, cool LED lighting, diagnostic information collection automatically through coded signals, counter-depth pattern, three separate compartments for my cheese & wine -- are some of the cool needs. And even after 4 years of continuous usage, they all work very well. I didn't take off the wrapped plastic cover, so I cannot comment on whether it would have managed scratches .. but it should mean to you that you can keep the plastic cover on and it will still look as good and unnoticeable.
Now here are the not-so-cool parts. After two years of usage, suddenly it stopped cooling and I had to get support. In that instance, their servicemen came and repaired it. But in another year from then, the same incident happened. This time, the icemaker stopped making ice as well. Once again, I got help from LG and their technician came and fixed everything again.
I would have given a 4 rating for these, but still gave 5 because of the way LG handled the whole thing. I was out of warranty during the second visit - but LG covered it all. I had my compressor changed during the first time, and something else (can't remember which one) changed during the second time - and both were taken care of by LG - thanks to them. They deserve a good rating.
See, bottom line is, when you are purchasing a household appliance of this kind, you need to see the features and reviews - correct. But what I consider the most important thing is the customer service you receive after the sale happens. And that's where I am really happy with my investment in LG.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Light and bright - Easy access
on December 14, 2020
Posted by: Maddie girl
from Wilmington, NC
[This review was collected as part of a promotion.] We purchased this refrigerator based on the reviews...it’s great to open both the doors and just peruse the possibilities for meals! When it first arrived, I would catch my husband standing in front with both doors wide open just smiling!!! I’m not sure why it seems to run constantly...that’s puzzling.
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Need better engineering!
on December 20, 2020
Posted by: Rcb8004
from Highlands Ranch Colorado
[This review was collected as part of a promotion.] Through the years I have had problems with this refrigerator due to seemingly simple design improvements that should have been discovered with extensive testing. There are freezing issues with the fan due to the condenser icing up and eventually causing the fan that supplies cooling from the freezer to the refrigerator to stop. Needs a more robust thawing element at the fan location.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 20, 2020
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Satisfied with performance
on December 20, 2020
Posted by: Tim112
from Cincinnati
[This review was collected as part of a promotion.] I bought this refrigerator years ago and it was well worth it considering the options available at the time. I’ve had no problems and really like the ice/water feature in the door. The size and style of the drink ice cubes is what sold me. If I ever need a new fridge I’ll look at LG first!
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com