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Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Posted by: Danielle Fahrenholz
from Ashburn, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] As far as useability, the fridge is just amazing! We have plenty of room for everything we need to support our 5 person family. Love the middle drawer more than we thougth we would. We did have a couple issues after 4 years - our compressor went bad and a few months later the coils needed to be replaced. LG covered both repairs (labor and parts) completely under warranty. AND, they had someone at our house within 24 hours to fix it both times. They have great products and customer service, so I'm sure we'll be back.
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Angie M
from Thornton, CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] We were extremely happy with this refrigerator the first 3 years we owned it. Then it started making noises. We are so lucky we thought to buy the extended warranty. So far over the last 3 months we have had two new compressors, evaporative fan and adjustments made. It still is not right. Waiting on many delays from the warranty company and the manufacturer to make this right. Warning if you purchase make sure to get the extended warranty. We never purchase the extended warranties but we are grateful we did this time.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, March 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bill in Texas
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I would think a compressor would last more than 4 years. But they fixed this one for free, so I am happy with the service on it. However, very inconvenient when it died. Had to throw out a lot of money for food that was lost.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, March 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/.
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. If you have received other monetary compensation within a year, you may not qualify. We apologize for any inconvenience this caused. ^Daphane
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. If you have received other monetary compensation within a year, you may not qualify. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: BJW in Fla
from Odessa, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I wish the glass on top of the bins was easier to remove and clean. I do I find that the freezer doesn't have a much room as I would like. If it's organized well, its much easier to find the food your looking for.
Pros: Style/Design, ease of use, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Richie1233
from Westbury ny
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased 2018
Needed a new compressor 2021 needless to say I’m not happy
Needed a new compressor 2021 needless to say I’m not happy
Pros: Style/Design, Performance, Quality
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, April 9, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
it less than 3 years old and has failed completely
on April 12, 2021
Posted by: DGDivineD
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is less than 3 years old and has failed 3 x since Feb of this year (2021)
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ehlee126
from Los Angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve started having electrical issues and it has not even been 5 years. The warrant only covers if they deem it to be. Do not recommend.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 15, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Pavlo
from Plainfield,Illinois
Verified Purchase:Yes
The fridge would be perfect if compressor was good as LG thought it was. It is quiet and efficient, but...After 3 years compressor fail is not what you expect from a new fridge. The good thing is they covered repair ( parts and labor) but it took them several days, so if you don't have another fridge, it is really inconvenient.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, April 15, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com