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Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Posted by: Lp1088Lp
from Walnut, California
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased this refrigerator approximately 5 years ago. Approximately at the end of the 1st year, cooling issues started (both refrigerator and freezes). The coils has been replaced twice, the compressor 3 times, the fan next to the coils once, and the motherboard once. I also had ice buildup by the ice maker door. We never used or connected the ice maker to the water line, so we are not sure if it works! We love the look of the refrigerator, but the headaches associated with the refrigerator are not worth it.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, May 16, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Amobulldog10
from California
Verified Purchase:Yes
We liked our LG refrigerator until year 5 when the compressor went out. Luckily, it was covered by LG's warranty but it took 3 weeks to get a new compressor installed. I will never buy another LG appliance again.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, May 18, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Yin yin
from Charlotte nc
Verified Purchase:Yes
I bought this five year ago. It have been repair two times.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
5
Response from lg.comBy ^DLI, LGE Social Media, May 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: rdoflyr323
from Maryland
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this at the BX to replace another TV and I absolutely love this TV and the LG Brand. It has so many features and I can cast from my Computer and phone to the TV.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Lew0318
from Long Branch nj
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not working ice maker not working freezer not cold
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 31, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Like but disappointed
from Plano, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator 4 years ago, and so loved it, all the great features and organization. But the freezer door could not be fixed. After 7 weeks, still waiting for a promised refund from a 5 year warranty.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, June 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jinxlee
from El Reno, OK
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased our counter depth LG refrigerator 2 years ago. I chose the beautiful black stainless steel. The features on this refrigerator turned out to be more useful and handy than I thought they could be. I especially enjoy the large drawer because I put all the things we regularly use in there, and it’s all so easy to see and access. There’s only my husband and I, so the loss of space due to counter depth size is rarely noticed and we have an overflow fridge in our garage when we have extra food and drinks. I like the French doors and the bottom freezer more than the fridge we previously had with freezer all on one side.
The reason for only 3 stars is because the compressor went out after only 22 months. It turned out the compressor has failed on many of these refrigerators, so it was replaced with no charge. Good thing we have an extra refrigerator because it took a month by the time it was replaced.
The reason for only 3 stars is because the compressor went out after only 22 months. It turned out the compressor has failed on many of these refrigerators, so it was replaced with no charge. Good thing we have an extra refrigerator because it took a month by the time it was replaced.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 2, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Stas1
from Columbia, MD
Verified Purchase:Yes
I've had this refrigerator for over 2 yrs and it completely failed. It stopped cooling, freezing and making ice. All food was spoiled. The repair was done about 10 days after the failure. We were told by the customer service to get a mini fridge and we would be reimbursed for that. I sent the copy of receipt but we still didn't get the money for it.
one of the tray in the freezer is cracked. One of the trays on the door keeps falling out. This is not a good product
one of the tray in the freezer is cracked. One of the trays on the door keeps falling out. This is not a good product
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 7, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com