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Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Customer Rating
1
Do not wast your money!
on July 20, 2021
Posted by: Baiana
from Alexandria, VA
I got this refrigerator and it died 4 years after purchase.
I had it repaired 5 times already. Even changed the compressor. It is dead for the 6th time now as I am writing this review. I wish I could give it 0 star.
LG won't stand behind their products.
I had it repaired 5 times already. Even changed the compressor. It is dead for the 6th time now as I am writing this review. I wish I could give it 0 star.
LG won't stand behind their products.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 21, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Divineorderandstyle
from Twin Cities Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my LG counter depth fridge so much that even though it died after 4 years, and it’s taken over 3 weeks to get someone to even look at it let alone fix it, I’m considering upgrading to another LG. Honoring this was just a lemon. So sad it died.
Pros: Style/Design, ease of use, Features/Settings
Quality
2
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, August 4, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: jtss
from md
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'm very happy with my LG refrigerator overall. The one problem I have is that the water stopped coming out of the door spiket and in order to repair the loose wire, I have to replace the entire door since it "can't be reached". Seems like there should be a better plan for this.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Buy for looks, that's about it
on August 4, 2021
Posted by: Kristin H
from Pittsburgh,Pa
Two years in and the compressor went. Service tech came to repair and stated that the compressors they use are junk. He told me i would be lucky to get two years out of the one he just replaced...Tah da two years later (almost to the day) the compressor went again!
Lets be honest, we're paying a fortune for these appliances, they should last longer than two years. I also have their high end electric range- poor performance there too ;(
Lets be honest, we're paying a fortune for these appliances, they should last longer than two years. I also have their high end electric range- poor performance there too ;(
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Madone mike
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] The refrigerator is beautiful. It does have areas where improvement can be made. The ice maker tends to jam up a lot and we leave it on crushed all the time. A spoon is used to clear jammed ice. The panel where you place your glass could get scratched a lot so we put a phone screen on the area.
The air filter is tough to get off. You need to move it a small turn then complete the removal. The technician taught us this feature.
The water filter is in a lot better spot.
The air filter is tough to get off. You need to move it a small turn then complete the removal. The technician taught us this feature.
The water filter is in a lot better spot.
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Great for the first year then so many problems
on August 8, 2021
Posted by: Hsvmom
from Huntsville AL
Love the style and worked great for the first year, then we had one problem after another with this refrigerator. First, the ice maker went out, then a few months later the freezer drawer and slides broke off and shortly after this, the freezer having moisture issues and getting ice built on sides…until finally at 2 yrs, the freezer stopped working and now we have a refrigerator that doesn’t cool. The seal in the freezer also was defective (noticed this a few months before it stopped cooling). The crazy thing is we still have our 18yr old other brand refrigerator in the garage still running. So disappointed in this expensive refrigerator. Calling the repairman today for a repair to see if it’s worth fixing this 2 year old appliance. I see why this one was discontinued.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, August 9, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bigtime00
from Charlotte, NC
Verified Purchase:Yes
I bought the product over a year ago and it has worked flawlessly, until it stopped cooling. We called the repairman and he changed the fault piece as well as several other pieces that typically go bad over time. Thankfully, everything was under warranty.
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Howard A
from San Diego
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the extra door, the big drawer, and the craft ice.
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com