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Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Posted by: SandSh
from London OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Made a decision to replace and not repair a previous model. Size and features were comparable making transition simple. Dual ice maker is a definite plus.
I would recommend this to a friend!
Quality
3
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Jojo73
from Greensboro, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far, the compressor was replaced after one year of use. The shelves have broken and cracked from cheap plastics. And now the ice maker is broken. How’s that for a review? All true. Real life.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: John L48
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor went out and lost all food in refrigerator and freezer sections. Unit was just 40 months old. Took 11 days to get repairs under warranty. LG paid $200 as compensation for lost food.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Steve kim
from East Northport, NY,
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have this one about three years. I lkie it and my wife Love this.
Keep up the Good work, Life is Good! Kim
Keep up the Good work, Life is Good! Kim
Pros: ease of use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Gammy004
from Mobile,Alabama
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought our frig 5 years ago and have had to have compressor replaced twice. First time was a few months after purchase!!! It is broken again now for third time! Love my frig, but VERY UPSET with the quality! Paid several thousand dollars a as well!!!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy Daphane , LGE Social Media, January 26, 2022
We hate to hear you are experiencing repeated issues with your refrigerator. We certainly understand your frustration. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. Please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. This will allow for an open dialogue with expert agents that can offer assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and/or replacement. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: BettyMae
from Phoenix
Verified Purchase:Yes
[This review was collected as part of a promotion.] We’ve had this for 6 years. We like the space for a counter depth fridge.
Pros: ease of use
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Hscott
from Florida
Verified Purchase:Yes
Replaced it after 4 years. 2 compressor later and still did not cool
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Daphane , LGE Social Media, January 26, 2022
We are sorry to hear of your experience with your refrigerator. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Refrigerators, please visit https://www.lg.com/us/refrigerators. You can always reach out to LG Customer Support by private message via Facebook Messenger @LGUSSupport with any product questions or concerns and use #VOC. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: GabiRock
from West Orange, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this fridge in 6 years ago and I have had well over 6 major repairs done to it, they have basically replaced every single part of this fridge. Worst purchase ever.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Jennifer, Social Media, February 1, 2022
Based on your experience Gabriella, your frustration is understandable. We appreciate your feedback and strive to improve the quality of our products and services to meet your expectation in the future. Thank you for your feedback. ^Jennifer
Written by a customer while visiting lg.com