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Customer Reviews Collected from lg.com |
LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 491 reviews
5 Stars
184
4 Stars
83
3 Stars
54
2 Stars
49
1 Star
121
61%of customers recommend this product.
(
225 out of
368)
Customer Reviews for LG - 22.7 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Thru-the-Door Ice and Water - Black Stainless Steel
Posted by: Mindy 224
from Jupiter Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Was happy until the compressor went out. First time was thanksgiving of 2020, second time was February of 2022. Had to pay labor costs out of pocket both times. Not a happy person now.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Sandy, Social Media, March 17, 2022
We sincerely hate to hear this. The compressor comes with a 10 year warranty and labor is covered up to 5 years.^Sandy
Written by a customer while visiting lg.com
Posted by: Richr77
from Houston
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refrigerator four years ago and it’s been everything we wanted. It’s a counter depth and has room for all that we need. The icemaker is fast the water filter is easy to replace. Would love the middle drink drawer where we keep drinks,things like bacon and eggs on the one side. The flexibility of the shelving and having the one shelf that slides back for extra height if you need it has been useful. We would buy this again!
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Nashville,Tn
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought 3 years ago went bad and ruined all frozen and refrigerated food. Also hate the drawer above the freezer.
Pros: Quality
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, March 22, 2022
We hate to hear this and we can offer you 200 in food loss. If you would like to accept this please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: Salty dogMike pdx
from Portland
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this fringe 6 years ago and the compressor has gone out 2 times ,the first time LG pay for it the second time I would have to pay for the labor, l got a new frig , which was a different brand
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy Sandy, Social Media, April 4, 2022
We are sad to learn that your refrigerator needed repair. We have made significant improvements to product quality and design to prevent a reoccurrence. Thank you for taking the time to share your story with us..^Sandy
Written by a customer while visiting lg.com
Posted by: 2022lotusfield
from CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this in 2016, loved it until the compressor stopped working in 2019, got replaced and happened again 3 years later. Learned the new energy saving compressor is not going to last more than 5 years. I won't buy any fancy refrigerator anymore.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Hdoc
from Madera, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge has been great until the compressor went out about 2 weeks ago. It’s only 4 years old. Thankful for the extended warranty. They came out to fix it no problem! I don’t like the fact that I have to have the counter depth (lack of space) but not the fault of appliance.
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Afp704
from Cape Coral, Florida
Verified Purchase:Yes
3 years old. Had to have ice maker rebuilt and in 2020 just before Xmas list fridge for 10 days. LG had to rebuild ENTIRE COOLING SYSTEM. LOST EVERYTHING in fridge and freezer. YES, we have extended warranty
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, April 18, 2022
I hate to hear this and thank you for your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: gorne44
from Eden Prairie, mn
Verified Purchase:Yes
[This review was collected as part of a promotion.] In general, we like all the features. The middle refrigerator drawer, the water and ice in the door.
Unfortunately, the refrigerator-freezer has not been reliable.
The refrigeration compressor failed at 5 years and 2+ months but LG covered the part and labor for repair and the refrigerator is working properly now.
However, we have had a recurring issue with the structure of the interior vegetable drawer. The top plastic part has broken twice now, I purchased a replacement part a two years ago and it has broken again, it appears to me the plastic was designed and molded too thin and not strong enough to be part of a shelf system.
Unfortunately, the refrigerator-freezer has not been reliable.
The refrigeration compressor failed at 5 years and 2+ months but LG covered the part and labor for repair and the refrigerator is working properly now.
However, we have had a recurring issue with the structure of the interior vegetable drawer. The top plastic part has broken twice now, I purchased a replacement part a two years ago and it has broken again, it appears to me the plastic was designed and molded too thin and not strong enough to be part of a shelf system.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy Sandy, Social Media, April 22, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com