Overall Customer Rating
4.7 out of 5
4.7
Open Ratings Snapshot
Rating breakdown 27,654 reviews
5 Stars
22,802
4 Stars
3,273
3 Stars
881
2 Stars
197
1 Star
501
27654  reviews)
Features
4.9 out of 5
4.9
Performance
4.7 out of 5
4.7
Quality
4.7 out of 5
4.7
Value
4.6 out of 5
4.6
Ease of Use
4.7 out of 5
4.7
(27,654 Reviews)
96%of customers recommend this product. 
(
26,534 out of 27,654
)
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Overall Customer Rating
4.7 out of 5
4.7
Open Ratings Snapshot
Rating breakdown 27,654 reviews
5 Stars
22,802
4 Stars
3,273
3 Stars
881
2 Stars
197
1 Star
501
27654  reviews)
Features
4.9 out of 5
4.9
Performance
4.7 out of 5
4.7
Quality
4.7 out of 5
4.7
Value
4.6 out of 5
4.6
Ease of Use
4.7 out of 5
4.7
(27,654 Reviews)
96%of customers recommend this product. 
(
26,534 out of 27,654
)
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Customer Rating
5 out of 5
5
Washer fill hose
on January 26, 2017
Posted by: Reba
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Verified Purchase:Yes
This hose is so much smaller than the old hoses. Take up less space.
My Best Buy number: 0955817937
My Best Buy number: 0955817937
Mobile Submission: True
I would recommend this to a friend!
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Customer Rating
1 out of 5
1
Don't
on March 4, 2017
Posted by: Longtimecustomer
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Verified Purchase:Yes
Bought new washer & dryer & all new connections & install from Best Buy. Dryer quit working & burning smell. Referred to Whirlpool repair service, quickly serviced dryer & found loose power cord in back of dryer, which was installed by Best Buy. Entire wiring harness burned & needs replaced. Whirlpool does not cover cost of new power cord, since I purchased from Best Buy. Visited store in person & called customer service, only to be told no, it's been past 90 days. At least another week until dryer will be repaired & Best Buy won't even be reasonable & cover the $19.99 power cord they sold & installed poorly. $19.99 power cord unfortunately is going to cost Best Buy a longtime & frequent customer.
My Best Buy number: 2677480376
My Best Buy number: 2677480376
No, I would not recommend this to a friend.
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Customer Rating
5 out of 5
5
Great hose
on April 13, 2019
Posted by: Mitsu27
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from San Jose ,CA
Verified Purchase:Yes
The service msn installed and fill the new hosre、
And the washing machine works just fine.
Mobile Submission: True
I would recommend this to a friend!
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2 out of 5
2
Washer hoses
on January 18, 2011
Posted by: Jarpeople
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from Pacific
Hoses come with this series of Bosch washer - separate hoses are not necessary, so be sure to check receipt that you're not charged for something you don't need.
No, I would not recommend this to a friend.
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Customer Rating
1 out of 5
1
DONT ORDER APPLIANCES ONLINE.
on May 21, 2018
Posted by: PublicService
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from San Jose, CA, USA
Verified Purchase:Yes
1. Online ordering - FAIL ( No one reads what you write in the comments section of the order. They show up and then say can’t install it on any floor that is not the first and need 4 people. 4 man job they say need verbal confirmation for appointments , why have an online system then )
2. Resheduling Appointment- FAIL ( 13days + 5days to install a fridge and washer dryer ? how are you still in business ? )
3. Returns - FAIL ( System is so broken it processes return of appliances to billing instead of delivery address )
4. In service appointment - FAIL ( Appointment window 12-4, your men show up at 9:00PM, after 3 phone calls to your call center. )
5. Payment Refund - FAIL ( Returns only for items was refunded and services which you didnt provide another phone call with a 10 minute wait )
6. Call center - FAIL ( minimum 2 transfers to talk to any one who can do something )
My Best Buy number: 3474699251
My Best Buy number: 3474699251
Mobile Submission: False
No, I would not recommend this to a friend.
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Customer Rating
3 out of 5
3
Great Machine but loud and moves on spin alot
on January 9, 2015
Posted by: angelzmom4
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Verified Purchase:Yes
My review is a little different thani some I rate this machine good but will exchange for a different brand I was scared to buy this machine after reading all the reviews and scores but took a chance cause the price was good for this size of machine the inside barrel is huge can put a comforter in with no trouble this machine washes good clothes come out fresh and clean it uses enough water the indicators on the front let you know what the machine is doing which I like and this one there's no tray you can still use pods etc as well as lots of cycle choices I only have one complaint with this machine and it has alot of vibration on rise and spin cycle like a plane is taking off it shakes not sure if its the washer or if in delivery maybe legs need adjusted or not balanced correctly other wise a good machine you may not have this issue but I just had a previous water damage to my home due to a ge washer that was 4 years old ..so not taking chances with further issues im exchanging for a Samsung top loader similar hope I like it also this machine spuns the clothes really dry so less time in the dryer great machine besides the loud movement and vibrations which may not actually be the machine may need adjusting..
Mobile Submission: True
No, I would not recommend this to a friend.
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1 out of 5
1
Delivery expectation not met
on December 26, 2014
Posted by: Disappointed
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Verified Purchase:Yes
The delivery date was rescheduled without our knowledge. It has been a month and we still do not have the product.
My Best Buy number: 2819017965
Mobile Submission: True
No, I would not recommend this to a friend.
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Customer Rating
1 out of 5
1
The washer came with hoses
on May 15, 2016
Posted by: Blanca
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Verified Purchase:Yes
I was told that I needed to buy hoses for the water hookups which I bought----spent another $30.00 just to find out that the washer came with hoses for the water.
My Best Buy number: 1010423452
My Best Buy number: 1010423452
I would recommend this to a friend!
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