Overall Customer Rating
4.7 out of 5
4.7
Open Ratings Snapshot
Rating breakdown 27,654 reviews
5 Stars
22,802
4 Stars
3,273
3 Stars
881
2 Stars
197
1 Star
501
27654  reviews)
Features
4.9 out of 5
4.9
Performance
4.7 out of 5
4.7
Quality
4.7 out of 5
4.7
Value
4.6 out of 5
4.6
Ease of Use
4.7 out of 5
4.7
(27,654 Reviews)
96%of customers recommend this product. 
(
26,534 out of 27,654
)
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Overall Customer Rating
4.7 out of 5
4.7
Open Ratings Snapshot
Rating breakdown 27,654 reviews
5 Stars
22,802
4 Stars
3,273
3 Stars
881
2 Stars
197
1 Star
501
27654  reviews)
Features
4.9 out of 5
4.9
Performance
4.7 out of 5
4.7
Quality
4.7 out of 5
4.7
Value
4.6 out of 5
4.6
Ease of Use
4.7 out of 5
4.7
(27,654 Reviews)
96%of customers recommend this product. 
(
26,534 out of 27,654
)
Share this product:
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  • Verified Purchaser
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Customer Rating
5 out of 5
5
Great value
on December 25, 2024
Posted by: MarkM
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Verified Purchase:Yes
Great kit to use to install a washer. Great quality. Heavy duty. Easy to install
Length of ownership: 96
Mobile Submission: True
I would recommend this to a friend!
Quality
5 out of 5
5
Value
5 out of 5
5
Ease of Use
5 out of 5
5
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  • Verified Purchaser
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Customer Rating
5 out of 5
5
Convenient and reliable
on January 3, 2025
Posted by: ChrisG
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Verified Purchase:Yes
Easy install everything needed to install my new washer
Length of ownership: 125
Mobile Submission: False
I would recommend this to a friend!
Quality
5 out of 5
5
Value
5 out of 5
5
Ease of Use
5 out of 5
5
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  • Verified Purchaser
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Customer Rating
5 out of 5
5
The magic machine
on February 28, 2025
Posted by: Greasingmachin
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Verified Purchase:Yes
It’s sow easy to use and convenience I recommend this machine because it saves time and saves electricity
Length of ownership: 31
Mobile Submission: True
I would recommend this to a friend!
Quality
5 out of 5
5
Value
5 out of 5
5
Ease of Use
5 out of 5
5
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  • Verified Purchaser
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Customer Rating
5 out of 5
5
New washer fill hoses
on March 5, 2025
Posted by: DanielB
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Verified Purchase:Yes
The stainless steel upgrade vs rubber hose is great. The connections went on extremly easy, and will not have to worry about them falling apart over time.
Length of ownership: 28
Mobile Submission: True
I would recommend this to a friend!
Quality
5 out of 5
5
Value
5 out of 5
5
Ease of Use
5 out of 5
5
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  • Tech Insider Network
Customer Rating
1 out of 5
1
No need for this.
on August 12, 2012
Posted by: Anonymous
from Alpharetta, GA
No need for it, the machine comes with one!!!
Best Buy tries to sell it but it is not needed!
What's not so great: Waste of money
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Performance
1 out of 5
1
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Customer Rating
2 out of 5
2
NewLGbuyer and skeptical
on July 31, 2017
Posted by: NewLGbuyer
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Verified Purchase:Yes
Washer has a nice appearance & features. Not very loud when operating. BEWARE of size dimensions and be sure unit will fit in your space. Size dimensions on LG website were different than dimensions listed on Best Buy product in-store description and yet again different on Best Buy e-mail receipt confirmation - none were consistent.
Control panel is sensitive and turns on/off easily if bumped, especially during a cycle which then cancels and needs to be restarted. Control panel power on/off chime or options/end of cycle chime did not work from initial installation. Had to have appliance repairman out and indicated control panel will need to be repaired. Still waiting for part to come in after 2 weeks. LG on-line & phone support was less than helpful and very time consuming. LG customer service scheduled repair service with one service center and yet a different service center came to repair unit. As with buying any new product, you want it to function perfectly from the beginning. Makes us skeptical now as to if this will be the only issue or will there be others to deal with.
My Best Buy number: 4208931043
My Best Buy number: 4208931043
Mobile Submission: False
I would recommend this to a friend!
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Customer Rating
1 out of 5
1
Noisy for a good brand (samsung)
on April 15, 2016
Posted by: Littlebit
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Verified Purchase:Yes
Well it was a horror story. The sales guy appeared good but so terrible. All he wanted was a sale. He didn't have any good advice. He also promised to call and change the financing the next day and he left for a week. I had to beg for attention for such a expensive purchase. I Feel he lied abuot his position with best buy. I Got managers involved. They said it all got corrected. Got the bill. Still messed up. I had escalate the situation to get what I asked for. Which should of been simple. The only reason I am keeping this product and shop with best buy is for the plans they offer. No one is knowledgeable at any best buy I have been to. Major training needed even for mangers. Noisy noisy product. Just dealing with it!
My Best Buy number: 1010928278
My Best Buy number: 1010928278
Mobile Submission: True
No, I would not recommend this to a friend.
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Customer Rating
1 out of 5
1
Necessary part - wasn't aware I even needed it!
on December 1, 2014
Posted by: Melodym
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Verified Purchase:Yes
Ryan, Pacific Kitchen manager had us pick up this for the machine, so we wouldn't have any "show stoppers" when the installation guys came. He is so smart!!
My Best Buy number: 2786369920
My Best Buy number: 2786369920
I would recommend this to a friend!
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