from Texas

This steam cleaner is awesome!!!! I have several stains that I have tried & tried to get out & nothing seem to work. In ONE try, stains are GONE!!!!! My house is fresh & clean now. Very easy to use & does a great job!!! My only complaint is the sprayer on the upholstery cleaning tool should be closer to the suction nozel(sp?) area....it's too far back.

What's great about it: works great, ease of use

What's not so great: sprayer on upholstery tool should be closer to suction area

I would recommend this to a friend!

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Customer Rating

Really Sucks (in a good way) !!

on December 6, 2010

Posted by: KatVonCleaner

from Denver, CO

Did lots of research before deciding to go with this one. This Hoover replaced a 10 year old Bissel and obviously there was quite a difference in the suction power and features. With my new Hoover, carpets are almost dry in 2 hours, whereas before it would be 8-10 hours. That's important for so many reasons, but for me it was great because the carpets were dry before the rug rats came home from school. I cleaned an entire house full of carpet right before Thanksgiving (and gave the dining room chairs a once-over) and was very impressed with the results, especially on the stairs. I used Hoover carpet shampoo and the Hoover spot remover (spray bottle) and ended up getting rid of some tough (and I thought permanent) stains. The way the attachments are set up seems a little strange on this machine, and you really have to make sure everything's on 'right and tight' to get adequate suction when doing stairs and/or furniture. But once you read (and maybe reread?) the directions and fully understand how it works, you're fine. This machine seems to be a workhorse, and I plan on it lasting at least ten years and I clean the entire house at least twice a year, some rooms even more. I'm satisfied with the purchase.

What's great about it: Really sucks up the water

What's not so great: The way the hose attaches to the machine when cleaning stairs or furniture. There has to be an easier way!

I would recommend this to a friend!

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Customer Rating

Good product

on January 22, 2011

Posted by: BSearcy

from Goodlettsville, TN

Decided to purchase a carpet cleaner for my in-laws as a gift. We previously owned a Hoover machine. We were very disappointed in the product when it stopped working because a hose tore and could not be repaired. The replacement part was too expensive, so we kept putting off purchasing it and just never did. So, I decided to look at a Bissell instead. After reading not so glowing reviews on that product, I thought I would just see how the reviews compared to the Hoover product reviews. I was really surprised to see the nice reviews for the Hoover machine and decided that our previous issue was either a fluke or just a flaw in our model. Based on the reviews and the awesome Best Buy sale price, I decided to purchase this Hoover Steam Vac for my in-laws for Christmas. Turns out that they had already purchased a Bissell. So, my hubby suggeted that we just keep this cleaner and it turns out it was a great idea. This machine cleans much better than the old one and seems that there have been some changes in the design. So, as of right now I am very pleased with this product and the job that it does.

I would recommend this to a friend!

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Customer Rating

Great for the price.

on January 28, 2011

Posted by: JELJ

from CA

This isn't industrial grade but for what it is it is great. It was simple to put together. The tank doesn't hold a ton of water and when you haven't used a cleaner in a while you will change the tank often. Still it does do a good job at cleaning and getting the water out so the carpet dries fast. I just wish it came with hard floor attachment. One thing I would suggest to help keep it clean. After you are done cleaning your carpet for the day put some hot water on a hard surface to suck up through the system. This does a great job at cleaning the fuzz and gunk out.

What's great about it: Cleans really well and easy to use.

What's not so great: Doesn't include hard surface attachment.

I would recommend this to a friend!

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Customer Rating

Great Carpet Cleaner

on January 31, 2011

Posted by: tedece

from Elizabeth, PA

I purchased this machine after my old canister type carpet cleaner pump died after many years of service. I am very pleased with the Hoover SteamVac upright. Although it does not hold as much water as the old canister machine, emptying the dirty water and adding clean water and solution is much simpler! Also, this machine has spinning scrub brushes, an advantage over my old machine. And the suction is VERY good! Nice design for the on-board tools (although I have yet to use them). Overall, this is a GREAT value for a very good machine. It takes a lot of time and multiple attacks on spots where our dog has soiled, but with a little patience and persistence, this machine does a VERY GOOD job on these!

I would recommend this to a friend!

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Customer Rating

Works great, but buy the GSBTP

on December 28, 2011

Posted by: HarveyDog

from Houston, TX

I originally had the Bissel SpotBot pet hand cleaner for my new puppy. While it worked pretty good, it was hard to lug around. After a while, the Bissel was picking up the stains, but I could still smell the pet odor in the carpet. This one was on sale,so I exchanged it out. I used it to steam the puppy odors out of all the carpet in my apartment and my couch. It was pretty easy to use and didn't take too long for the carpet and upholstery to dry back out. After about 3 weeks, though, the latch that holds the handle upright snapped. The steam cleaner continued to work as good as ever, but it was impossible to store in my closet as the handle kept falling over. Luckily, I had bought the Geek Squad Protection on it, so I took it back, and they exchanged it for me again. No problems with it yet. A week ago, my puppy found a pink highlighter and chewed it to bits on the carpet, and the Hoover took the stains out like a champ! Overall, I'm very satisfied with it.

What's great about it: completely erased pink highlighter stains from carpet, Best Buy exchange policy

What's not so great: the latch on my first one snapped after 3 weeks of use

I would recommend this to a friend!

Other Best Buy Products I Recommend

BISSELL - SpotBot Pet Portable Deep Cleaner - Silver Sparkle

(529)

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Customer Rating

Excellent buy!

on December 28, 2011

Posted by: anchorgirl

from Lincoln, NE

I have rented a rug doctor the past several years to clean my carpets. I thought it worked pretty well. I wanted to be able to use a steam cleaner at my own time and not have to worry about returning it on time, so I decided to get this Hoover. I was pleasantly surprised! It is light weight and did an excellent job cleaning my carpets. They were absolutely disgusting. I guess the rug doctor wasn't doing as well as I thought it had. I wish I would have purchased this cleaner a long time ago. I was a little disappointed though that it didn't come with the bare floor attachment that I read about in the manual. I am having a hard time finding it. :(

What's great about it: light weight, good price, does a good job

I would recommend this to a friend!

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Customer Rating

Awesome

on December 29, 2011

Posted by: divinedesign

from Granger,IN

I have always hired professional carpet cleaners to clean my carpets however I relocated out of state and no longer have my inexpensive carpet guy anymore. The local companies in my new locale are big name companies that charge hundreds of dollars for a room or two. I decided to invest in this machine and wasn't expecting the wonderful results. Years ago I borrowed a family member's carpet cleaner and it was complete mess and hassle. It also left the carpets saturated. This machine exceeded my expectations.

I have two types of carpets in my home. A shaggy berber and a plush. The shaggy berber was new when we moved in 3 yrs ago. It became matted down and we had several dog accidents. I didnt have much hope for it as the spot bot we own doesn't seem to work well on the berber. The light gray plush carpet in our basement has serious signs of traffic dirt on the steps. I figured if the cleaner at least lightened the dirt somewhat I would be happy. I was amazed that all the carpets in the house look new again! Tough stains that I thought were permanent are now gone. I love this machine!

If I had to make a complaint its that the instructions on assembling the attachment for stairs was a bit awkward and the instructions didnt seem clear. Once I figured it out, it was easy but I was frustrated for a bit trying to figure it out. Also when done using the machine, water get trapped in it and will leak for a bit. I put the machine on a thick towel and let it drain out. I am glad I was not in a hurry to put the machine away as I would have had a puddle in the closet. This may be common with carpet machines but this is my first so I wanted to point this out.

I think the biggest thing for me besides the machine working so well is that the carpets are not saturated. This machine does an excellent job of picking up the water out of the carpet. The plush carpet was dry within 20 minutes. The berber was dry 30-45 minutes later. Really a great investment.

I would recommend this to a friend!

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