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Customer Reviews Collected from lg.com |
LG - 4.5 Cu. Ft. 14-Cycle Ultralarge-Capacity High-Efficiency Steam Front-Loading Washer - Graphite Steel
Average Customer Rating:
4.2
Rating breakdown 355 reviews
5 Stars
243
4 Stars
44
3 Stars
13
2 Stars
10
1 Star
45
81%of customers recommend this product.
(
248 out of
307)
Customer Reviews for LG - 4.5 Cu. Ft. 14-Cycle Ultralarge-Capacity High-Efficiency Steam Front-Loading Washer - Graphite Steel
Customer Rating
1
on November 9, 2015
Posted by: Marci24
from Chicago, IL, United States
I bought this washer/dryer combo three months ago. I had problems with the washer from day one. Drum wobbles and shakes like crazy!! To the point where drum hit the inside glass and scratched it!
LG send a tech one week after the purchase and washer was taken apart completely! Did not find any issues! I'm not happy with a brand new washer being taken apart after just a week after the purchase!! After spending money on the expensive set like that you would imagine it to work perfect for a long period of time! Now I have to deal with a wobbly drum and bunch of scratches that the LG tech put on a brand be unit.
If I could only return this set I would go with a different maker!
LG send a tech one week after the purchase and washer was taken apart completely! Did not find any issues! I'm not happy with a brand new washer being taken apart after just a week after the purchase!! After spending money on the expensive set like that you would imagine it to work perfect for a long period of time! Now I have to deal with a wobbly drum and bunch of scratches that the LG tech put on a brand be unit.
If I could only return this set I would go with a different maker!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Absolutely horrible
on March 22, 2019
Posted by: kaylaaalear
from conroe, tx
Bought this in September, used for less than 2 weeks and it completely flooded our laundry room. LG sent someone out to repair the washer and he did not find any problems. Told us to run as normal and don't baby it, so we did. Well it has now flooded about 10 times. LG has sent a repair man 3 times, still with no fix and no ideas as to why this is happening. We have to replace our flooring in the laundry room, kitchen, dining room, and living room now because of this. And it is costing us pretty much a fortune. The washing machine is horrible and so is LG's customer service. My advice is to steer clear of this machine as well as the brand. All we wanted was for them to replace our washer with a working model or refund us the money we spent on them. And they refuse to do so.
DO NOT BUY THIS PRODUCT
DO NOT BUY THIS PRODUCT
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy EJ, Social Media, March 25, 2019
Hi, I hate to hear you have experienced this issue with your washer! This is definitely not what we expect of our products or customer service. If there is anything we can assist you with, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so that we can get this resolved for you. ^EJ
Written by a customer while visiting lg.com
Customer Rating
1
IF YOU WANT PROBLEMS BUY THIS WASHER
on June 2, 2015
Posted by: HEARTBROKEN
from Douglas, GA, USA
I bought this washer Jan. 2015 and after 3 weeks this washer begin leaking . I only have 2 in this family so i do not have many clothes to wash. A repairman came twice could not find out what was wrong.The funny thing is you may wash 3 or 4 loads before it will leak.Then it will be all over your floor.After 3 months they gave me another LGwasher the same model because I had bought the matching set and after paying all this money i sure wanted my set to match, Well this morning (AFTER 2 WEEKS OF USE GUESS WHAT; LEAKING AGAIN) , I will be looking for a washer and dryer made in USA.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Written by a customer while visiting lg.com
Customer Rating
2
Below Expectations
on September 27, 2015
Posted by: Unhappy too
from Lake Worth, FL
I waited a month and a half for this washer because I thought I had found an exceptional machine. I have been very disappointed. The washer does seem to get the clothes clean but so did my ten year old bottom of the line. Some of the cycles are very long, as in two hours or more for a sanitizing cycle. When I washed the towels used to clean my home on this cycle, they didn't seem cleaner than from the old machine with hot water. It does use less water and detergent but the front loader requires a lot of extra maintenance. You have to wipe the gasket and laundry product dispenser after each use and every month, it needs to be run through a cycle with machine cleaner. On a faster spin cycle, the clothes stick to the top of the tub and it's hard to get inside to get them. In my laundry room, a pedestal can't work because of the cabinet height and the water supply behind, which must be accessible. I don't feel this was a good value for the money nor is it very user friendly.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Spin Cycle Failure
on June 10, 2015
Posted by: John B
from Mount Clemens, MI
I bought this washer on 4-17-15 along with the LG Dryer DLGX4271V. I immediately had problems as the spin cycle went on indefinitely finally ending with an error code. I called LG service and they arrived the next day. They replaced the motor (stator and sensor - the new rotor had broken magnets). The next test load worked fine and the technician left. But the loads after have been a hit or miss. Some complete as normal others never get out of the spin cycle. For example, a load of 4 towels and 2 jeans could not balance to complete the spin no matter how many times I repositioned the load. A load of just a light weight comforter took 1 1/2 hours to complete with the spin cycle taking most of the time. And don't even think of trying to wash throw rugs. I believe I have a lemon! I would not recommend this to anyone. LG what can be done?
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
3
Bad quality of ink.
on March 17, 2019
Posted by: Nina 12
from Enola, PA
[This review was collected as part of a promotion.] I'm giving this product a three because I do like the options and the ease of use. However, the letters literally smeared away on touch from around the selection dial. Read this might be from 1) harsh chemicals to clean ... never 2) spilled laundry detergent..seriously, this is a washing machine!!!! I called them and ask to help to fix it. They recommended to bye a new front panel for something about $120 or more :(
I think they used a bad quality of ink.
I think they used a bad quality of ink.
Pros: ease of use, Features/Settings, Performance
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Smart features don't work with iOs devices
on March 25, 2016
Posted by: AGWeintraub
from California, United States
[This review was collected as part of a promotion.] Just purchase this machine. I love all the bells and whistles, but disappointed that the SmartDiagnosis and Smart ThinQ features only work with Android devices. Huge bummer, nowhere on the website or flyers is that mentioned.
Pros: Style/Design, easy to use, Quality
No, I would not recommend this to a friend.
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
on February 6, 2016
Posted by: MrsVirgil
from Charlotte, NC, United States
[This review was collected as part of a promotion.] We purchased this today and love it so far! I am reading the user guide because it's pretty fancy.
My husband just fought me to set the dryer! I guess it's a dream come true. I almost got upset when he started telling me which setting to use then I said... Wait, he wants to do the laundry! I kindly stepped to the side. I am in love with this machine.
My husband just fought me to set the dryer! I guess it's a dream come true. I almost got upset when he started telling me which setting to use then I said... Wait, he wants to do the laundry! I kindly stepped to the side. I am in love with this machine.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com