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Customer Reviews Collected from lg.com |
LG - 4.5 Cu. Ft. 14-Cycle Ultralarge-Capacity High-Efficiency Steam Front-Loading Washer - Graphite Steel
Average Customer Rating:
4.2
Rating breakdown 355 reviews
5 Stars
243
4 Stars
44
3 Stars
13
2 Stars
10
1 Star
45
81%of customers recommend this product.
(
248 out of
307)
Customer Reviews for LG - 4.5 Cu. Ft. 14-Cycle Ultralarge-Capacity High-Efficiency Steam Front-Loading Washer - Graphite Steel
Customer Rating
3
Great features, but front loading washes have room
on June 16, 2021
Posted by: Donavan
from Maryland
Verified Purchase:Yes
[This review was collected as part of a promotion.] We moved in with the unit already installed. After a month, we had an issue with leaky values that went unnoticed, which caused a bit of water damage. The issue was easily fixed via warranty.
Great high tech and energy efficient features. However, even after deep cleaning, it seems impossible to mitigate the smell. This applies generally to front loading washers, but for now I have no other complaints with this model.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, June 18, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: monad
from Charleston
Verified Purchase:Yes
Purchased in 2017, needed to replace in 2021 due to bearing on rotor. In spin cycle sounded like an airplane was taking off in our laundry room. Cost of repair poor too great to justify.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 18, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ujnyc777
from Ft Lauderdale, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great washer. Just don’t put detergent bottle on top or it will make rust spots in the paint.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Mingfernan
from Katy, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Use for a long time and only had a problem after 5 years. (drain pump)
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: luxurygene
from sf
Verified Purchase:Yes
never had a front load but this one is best it has sanitizer and clothes are spotless
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Poor
on December 25, 2021
Posted by: Jwuroox
from Philly
Now 6 years old had many repairs, now computer board failed burning smell through out the house. Next one will not be LG.
Pros: Performance
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: TechDude
Verified Purchase:Yes
[This review was collected as part of a promotion.] Previous washer dryer lasted 13 years and was still working. Wanted WiFi access to monitor devices.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: exes
from Phoenix, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Large washer, capable of handling any load I throw at it
Pros: ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com