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Customer Reviews Collected from lg.com |
LG - 4.5 Cu. Ft. 14-Cycle Ultralarge-Capacity High-Efficiency Steam Front-Loading Washer - Graphite Steel
Average Customer Rating:
4.2
Rating breakdown 355 reviews
5 Stars
243
4 Stars
44
3 Stars
13
2 Stars
10
1 Star
45
81%of customers recommend this product.
(
248 out of
307)
Customer Reviews for LG - 4.5 Cu. Ft. 14-Cycle Ultralarge-Capacity High-Efficiency Steam Front-Loading Washer - Graphite Steel
Posted by: Kikaaaaa
Verified Purchase:Yes
Great customer service vert professional and fast thx Mr. KENNY!!!
Written by a customer while visiting lg.com
Posted by: Cheleshocked
from Montgomery, AL
Verified Purchase:Yes
Most excellent and efficient! Once I found out how to choose which cycle I needed, I was cooking with gas! For instance, there’s a cycle for kids wear that uses steam with a longer cycle to remove stains. The hand wash cycle is neat along with the jeans cycle amid all cycles that pairs nicely with the dryer to recommend the best cycle. The washer alerts me when the the load is completed with a reminder 20 minutes later to remove clothes to alleviate unpleasant odors via the LG ThinQ app. There’s also a remote option that allows me to restart any load accompanied by keep fresh selection. The steam option is amazingly helpful for deeper cleaning and adequate stain removal. The screen on the cycle dial updates with neat feature selections such as fall or Halloween and I can choose my musical notification that occurs when the load is done. I could go on and on but I won’t.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
gasket
on November 8, 2023
Posted by: eda I
the \gasket gets moldy so fast even after keeping it dry after every wash and keeping the door open
Pros: ease of use
Quality
3
Features
4
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, November 8, 2023
Hello, Eda. We're sorry to hear about the challenge you're facing with the gasket of our Washer. Mold can be frustrating, and we apologize for any inconvenience caused. We're here to help. Please send us a private message via Facebook or X (Twitter) @LGUSSupport, and we'll provide you with some guidance on how to address this issue. Thank you for bringing this to our attention.
Written by a customer while visiting lg.com
Posted by: Yahushua
Verified Purchase:Yes
[This review was collected as part of a promotion.] My wife is happy with this product husband you know what you got it do now I RECOMMEND IT
Written by a customer while visiting lg.com
Posted by: number 1 Machine
from Arizona
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent product! Well worth the cost! I have had this machine for quite some time now and it has exceeded my expectations.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
great washers
on April 8, 2024
Posted by: Nataliya Devore TX USA
[This review was collected as part of a promotion.] I used those washers 10 years already and have just perfect experience
Written by a customer while visiting lg.com
Customer Rating
1
Waste of money
on June 16, 2024
Posted by: JyoAA
[This review was collected as part of a promotion.] We have had a terrible time with our washer. Every once in a while no matter how little soap we use, it dumps water onto our laundry room floor. We called LG and they said, on this is normal. Seriously? After just 6 years the gasket broke so we had to get rid of it. We have the Side Kick too and it is a waste of money. I will never buy another LG washer and dryer.
Response from lg.comBy LG, June 17, 2024
Hi, there. Thank you for sharing your feedback on the LG Washer (WM5000HVA) model. We understand that it is important for your appliance to last long, especially after investing a significant amount of money. We aim to deliver durable, outstanding products and services that fulfill our customers' requirements and expectations. We value your feedback, and we'll pass it along to our team for further review and improvement. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
on June 17, 2024
Posted by: Tad L
[This review was collected as part of a promotion.] Never will buy a LG product again, the service and products are inferior to the competition.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 17, 2024
Hi, there. It seems that our product, the LG Washer (WM4270HVA) model, did not meet your overall needs and expectations. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We want to address any questions or concerns you may have. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Written by a customer while visiting lg.com