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Customer Reviews Collected from lg.com |
LG - 4.5 Cu. Ft. 14-Cycle Ultralarge-Capacity High-Efficiency Steam Front-Loading Washer - Graphite Steel
Average Customer Rating:
4.2
Rating breakdown 355 reviews
5 Stars
243
4 Stars
44
3 Stars
13
2 Stars
10
1 Star
45
81%of customers recommend this product.
(
248 out of
307)
Customer Reviews for LG - 4.5 Cu. Ft. 14-Cycle Ultralarge-Capacity High-Efficiency Steam Front-Loading Washer - Graphite Steel
Customer Rating
5
Strong and keep running
on April 9, 2025
Posted by: LdC333
from Montreal, Canada
Have it for 5 years now and Still work very well for a 5 people family
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Response from lg.comBy LG Digital, April 11, 2025
Thank you for sharing your experience with the WM5000HVA washer! It's amazing to hear that it’s been reliably serving your family of five for five years. If you ever need anything, we’re always here to assist and ensure your continued satisfaction, just a private message away through our social media channels @LGUSSupport. 🌟 ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
Would not buy LG again
on December 9, 2025
Posted by: Andy Dora
from Minneapolis
No good. Delicates automatically washed on hot. Repair person (while under warranty) said it was meant to be reset, not used at that temp for that setting. Does not clean clothes. Stinks like sewer despite regular cleaning of all parts, emptying trap, and leaving door open when not in use. Service hard to arrange
Quality
2
Features
2
Value
2
Response from lg.comBy LG, December 10, 2025
Hi there, Andy Dora. Thank you for sharing your experience with us. We understand your inquiry regarding the washing performance and the temperature setting issue you encountered with the Delicates cycle on your LG Washer, model WM5000HVA. We also understand your concerns about the unpleasant odor and the difficulties you've faced arranging service. We understand that the WM5000HVA did not meet your expectations, and we appreciate you detailing these issues so we can assist.
We are committed to helping you resolve these specific concerns to ensure your washer is cleaning effectively and smelling fresh. The issue with the Delicates cycle using hot water is something we would like to look into further, as our washers are designed to use the temperature appropriate for the selected setting.
Regarding the odor, which can sometimes be mistaken for a sewer smell, we recommend a simple step: try performing a Tub Clean cycle using a washing machine cleaner (like affresh® or chlorine bleach) to remove detergent and soil residue buildup that can occur even with regular maintenance. This often helps to eliminate persistent odors.
https://www.lg.com/us/washers/lg-WM5000HVA-front-load-washer
We are dedicated to providing clear and efficient service. For more feedback or questions, and so we can assist you with the cycle temperature concern and further troubleshooting for the odor, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
We are committed to helping you resolve these specific concerns to ensure your washer is cleaning effectively and smelling fresh. The issue with the Delicates cycle using hot water is something we would like to look into further, as our washers are designed to use the temperature appropriate for the selected setting.
Regarding the odor, which can sometimes be mistaken for a sewer smell, we recommend a simple step: try performing a Tub Clean cycle using a washing machine cleaner (like affresh® or chlorine bleach) to remove detergent and soil residue buildup that can occur even with regular maintenance. This often helps to eliminate persistent odors.
https://www.lg.com/us/washers/lg-WM5000HVA-front-load-washer
We are dedicated to providing clear and efficient service. For more feedback or questions, and so we can assist you with the cycle temperature concern and further troubleshooting for the odor, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
5
Would recommend? Yes
(
1 out of
1)
Features
5
Quality
5
Value
4