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Customer Reviews Collected from lg.com |
LG - 4.5 Cu. Ft. 14-Cycle Ultralarge-Capacity High-Efficiency Steam Front-Loading Washer - Graphite Steel
Average Customer Rating:
4.2
Rating breakdown 355 reviews
5 Stars
243
4 Stars
44
3 Stars
13
2 Stars
10
1 Star
45
81%of customers recommend this product.
(
248 out of
307)
Customer Reviews for LG - 4.5 Cu. Ft. 14-Cycle Ultralarge-Capacity High-Efficiency Steam Front-Loading Washer - Graphite Steel
Customer Rating
5
Great product!
on January 23, 2017
Posted by: Renita
from Columbia, SC, United States
[This review was collected as part of a promotion.] I bought this washer about a month ago and love it! It is quiet, quick and does a great job. I love that it has a bulky setting for bedding and larger loads.
Pros: Style/Design, Features/Settings, Performance, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Overall great product
on September 22, 2017
Posted by: Jatspat
from Secaucus, NJ, United States
[This review was collected as part of a promotion.] I bought before more than 18 months and running great
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
We love the front loader and the level of clean !
on October 23, 2017
Posted by: Krishawkins7
from Washington, United States
[This review was collected as part of a promotion.] We switched from a top load to this , and immediately noticed our clothes were much cleaner! The loading features in front are really nice too , especially being shorter . We love it !!
Pros: Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Such a disappointment.
on November 13, 2017
Posted by: msmiaG
from Houston tx
[This review was collected as part of a promotion.] Every load needs 3 Wash cycles. It will need to be leveled repeatedly. The lg “features” nfc tag, wifi, apps, and smart diagnosis are a complete waste of time. Save yours and your money. I purchased a year ago.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, November 21, 2017
This is far from what we expect in regards to the performance of our washing machine. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGUSA ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Failed in 2 years after great care
on November 28, 2017
Posted by: jv747
from Waldwick, NJ, United States
[This review was collected as part of a promotion.] In just 2 years of regular use, water leaking from bottom. Did regular maintenance, cleaning and all...
Purchased this because of good reviews.. consumer report best rated.. will not recommend LG.
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, December 14, 2017
Thank you so much for the feedback. We appreciate you taking the time to let us know what is going on so we can improve. ^CP
Written by a customer while visiting lg.com
Customer Rating
5
LOVE THIS SET
on January 9, 2018
Posted by: sarahmb
from dallas
[This review was collected as part of a promotion.] I literally researched for 3 months prior to purchasing this washer/dryer set. The steam function is amazing and it is hooked up directly to your water line. All of the features are wonderful. Laundry has never been this much fun!! I have owned the set for about 9 months now with not a single problem. Follow instructions on cleaning the washer and wiping the rubber seal to prevent mildew and buildup. Could not be happier!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jasonmac
from Bismarck, ND
Verified Purchase:Yes
The spin cycle is extremely loud. The tub has a lot of forward and aft movement, causing it to strike the washer and create a sound that resembles someone hitting a sledgehammer in my laundry room. It is balanced. There has to be something wrong internally. It is terrible. I can't run it with guests over or after the kids go to bed. Terrible.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy Amber, Customer Service, March 14, 2018
Hello jasonmac, that doesn't sound right. Please give us a call at 1-800-243-0000 or drop us a line on Twitter at @LGUSSupport or on Facebook at @LGUSSupport when you are with the unit. ^AC
Written by a customer while visiting lg.com
Customer Rating
1
Washer Hose with Bellow tears and leaks
on April 12, 2018
Posted by: Schexnailder
The washer Hose with Bellow tears and leaks is a common problem with this machine and other LG front loaders. This machine had started to leak soon after receiving this machine. Have had to replace this hose and from what I have read, this has been a long standing problem with LG front loader washing machines. You would think by now they would have found a better system. I wouldn't waste your time with LG and look else where for a washing machine.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, April 13, 2018
If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on Facebook at www.facebook.com/LGSupportUSA and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com