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Customer Reviews Collected from lg.com |
LG - 7.4 Cu. Ft. 14-Cycle Ultralarge-Capacity Steam Electric Dryer - Graphite Steel
Average Customer Rating:
4.4
Rating breakdown 111 reviews
5 Stars
85
4 Stars
9
3 Stars
3
2 Stars
5
1 Star
9
91%of customers recommend this product.
(
92 out of
101)
Customer Reviews for LG - 7.4 Cu. Ft. 14-Cycle Ultralarge-Capacity Steam Electric Dryer - Graphite Steel
Posted by: Koaldog
from Point Roberts, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very quiet and very easy to use. Many, many features.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: klibbey
from Myrtle Beach, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] This washer is wonderful. I love all the features and customization options. Some features I thought I'd never use but I'm surprised that after a year of use there are few that I have not used. I love the printed manual, also, so many items have gone to pdf only manuals. It's nice to have a quick chart for all the different wash cycles. I only wish the washer and dryer had different "ringtones" so I could easily tell which device was paging me.
Pros: ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
The best washer we have ever owned
on December 31, 2020
Posted by: Chris Just
from Tampa, Florida
[This review was collected as part of a promotion.] We looked at other brands but there were always issues and we are family of four with lots of laundry. We haven’t typically chosen LG for appliances but nothing matched these features at this price.
After 4 years, the machine is perfect, no issues. Cleans everything to put in it from small loads to comforters. Once setup, it’s set it and forget it. With the pedestal, we never bend to load or unload. Energy consumption is very low. Highly recommended!
Pros: Style/Design, ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Momof3TX
from Austin, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] The filter breaks every 5-6 months and needs replaced. Now on back order over 2
Months with no dryer! Terrible
Months with no dryer! Terrible
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 3, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: 1Mike572
from Red Bluff,CA. 96080
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this drier almost five years ago and it still works as new! Just had it serviced and the parts had very little wear! After all the loads of laundry, this drier is holding up very well!
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Satarah
from Florida
Verified Purchase:Yes
Had problems right from the start. Takes forever to dry clothes
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: SMKnox
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this dryer for the reputation of LG an the styling. I have not been disappointed.
Pros: ease of use
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Auto dry doesn't work & lint mount tears clothes
on January 10, 2022
Posted by: Chris Hawaii
from Pearl City, Hawaii
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been using this dryer for a few years now (past the warranty). The auto dry feature does not work. Not sure if it is because Hawaii has a higher level of humidity or a dry peice of clothing touches the sensor and it turns off the dryer and leaves the majority of the clothes still wet.
The other major issue is the lint screen frame sticks out and catches anything with a string (draw strings, ladies spaghetti straps, etc) then it will start twisting it, catches other clothes and destroys that peice of clothing and other that gets caught in the twisting. It also rolls up clothes in the twisted heap and those clothes are not fully dried. So not only do you get torn clothes but also wet clothes. The force is so great that it actually broke the lint frame twice. I have to order another part and that is taking 3 weeks to come in so my dryer is out of commission for 3 weeks. TERRIBLE DESIGN flaw! The worse part is this week keep happening over and over again.
Quality
2
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 12, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com