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Customer Reviews Collected from lg.com |
LG - TurboWash 4.3 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - White
Average Customer Rating:
4.4
Rating breakdown 208 reviews
5 Stars
153
4 Stars
24
3 Stars
8
2 Stars
10
1 Star
13
88%of customers recommend this product.
(
169 out of
192)
Customer Reviews for LG - TurboWash 4.3 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - White
Posted by: rocky1234
from florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] this machine quality could be much better. I have had this repaired to many times. I will not purchase another LG washing machine
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 18, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Pig 3
from Metairie
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this washer since 2015. Love the features and the size. It takes care of load large wonderfully. Although I had the repair man come out for a couple issues. I would still buy the LG washer. I do believe their products are better than most others. In fact I just bought a French door LG fridge which is awesome. Have it a couple weeks now. Great features, great size and makes our kitchen look fantastic. So yes I would recommend LG.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: veronica93101
from santa barbara ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] Its been 5 years and no problems. I would recommend it.
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: jp2021
from Altanta
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this washer and dryer set 4 years ago and have been very disappointed.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 19, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bill2910
from Cincinnati, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have used for over 7 years. Works great. Very happy with customer service.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
CONFIRM your model # has an "add item" Feature!
on January 16, 2022
Posted by: Loretta 5857
from New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compare the models! This one was a little more expensive but the lower model doesn't have an "Add an Item" feature. So if you "forgot a sock" your stuck. My drain pump went on this unit after 6-years and I replaced it with the new model #. Make sure you get the 8 year warranty - on all appliances - you will use it.
Pros: Style/Design, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Not a good machine
on February 5, 2023
Posted by: Lab7
from NC
This machine breaks down on a regular basis. The spin cycle is underpowered and can’t spin the water out of a queen size quilt. Soap leaks from under the machine-just awful.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Alice Feliz Luna, Social Media, February 9, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, so we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: ElenaF
from Chicago, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this washer, except the motor died less than a year into owning it and the repair has taken longer than expected.
Pros: ease of use, Quality, Features/Settings
Quality
3
Features
3
Value
3
Response from lg.comBy Cazzandra Galangco, LG Social Media, April 13, 2023
We want to thank you for taking the time to communicate with us about your experience with your LG refrigerator. We always try our best to give our clients the best service we can, so it's distressing for us to hear if you had a bad experience. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Should you need further assistance please send us a a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000 and we'll be glad to see what we can do to help. -Cazz
Written by a customer while visiting lg.com