 |
Customer Reviews Collected from lg.com |
LG - TurboWash 4.3 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - White
Average Customer Rating:
4.4
Rating breakdown 208 reviews
5 Stars
153
4 Stars
24
3 Stars
8
2 Stars
10
1 Star
13
88%of customers recommend this product.
(
169 out of
192)
Customer Reviews for LG - TurboWash 4.3 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - White
Posted by: Housewife2
from Santa rosa
Verified Purchase:Yes
Great, bad drain pump. Worthless phone diagnostics
Pros: Performance
Quality
4
Features
5
Value
3
Response from lg.comBy Christian Jimenez, LG Social, May 19, 2023
Thank you for taking the time to post your review. Should you need further support for your drain pump issue, we're here to assist! Please contact us at (800) 243-0000 from Mon. to Sun. 8AM - 9PM EST. Moreover, feel free to fill out the following form so that we may improve our services for future customers: https://www.lg.com/us/support/feedback. We look forward to hearing from you. ^Chris
Written by a customer while visiting lg.com
Posted by: Iduh
from Piscataway, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought his machine about 4 months ago and l cannot be happier. This machine is constantly in use by a family of 5 with no issues at all. The only maintenance is to make sure the filter at the bottom left is cleaned out and the door constantly left open to prevent mold around the cover washers
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Rao K
from Fremont
Verified Purchase:Yes
I didn’t expect a major issue like a motor failure with a top of the line washer from a reputed brand. Software interface is also not very helpful as I couldn’t download a custom cycle.
Overall a good machine but doesn’t handle bigger sized items like comforters.
Quality
3
Features
3
Value
3
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, May 28, 2023
We really appreciate the details you shared with us about the areas where we can improve and we appreciate your patience and understanding in regards to the issues that you’ve encountered. We always try our best to give our clients the best service we can, so it's distressing for us to hear if you're not satisfied. We rely on our customers, like you, to let us know what we're doing right and wrong so we can continue to provide the best experience possible. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Danee
Written by a customer while visiting lg.com
Posted by: Balkor2
from Newport News, VA
Verified Purchase:Yes
Why not 5 stars?
Nothing is perfect. To have an expectation of max before starting only defeats the purpose of an honest review.
Pro - High Efficiency Ease of Use, quiet
Con - If you don't keep up on the routine of cleaning. You will notice! Which is NOT a LG issue, it is an issue for all front loaders
Nothing is perfect. To have an expectation of max before starting only defeats the purpose of an honest review.
Pro - High Efficiency Ease of Use, quiet
Con - If you don't keep up on the routine of cleaning. You will notice! Which is NOT a LG issue, it is an issue for all front loaders
Quality
4
Features
4
Value
4
Response from lg.comBy Tanisha, social/LG, June 16, 2023
Thank you for sharing your open feedback regarding your LG.... and your experience using it. We greatly appreciate your time, as it helps us to deliver a effective outcome to issues or concerns and ultimately make life more convenient for our customers. Going forward we can be reached via private message/direct message using the platforms Facebook or Twitter please use the handle @LGUSSupport or by calling customer service at (800)243-000. We're eager to help feel free to reach out anytime. Thank you .~Tanisha
Written by a customer while visiting lg.com
Posted by: Monk319
from New jersey
Verified Purchase:Yes
Now our second machine. Last on only lasted 7 years. Needed to buy same model because of stacking with existing dryer. Machine is noisey as heck. Not happy with brand or function.
Quality
2
Features
3
Value
3
Response from lg.comBy Christian Jimenez, LG Social Media, August 8, 2023
Hi, we realize how much a noisy dryer can impact your satisfaction with your dryer! This isn't the customer experience we envision- Allow us to assist! So that we can help resolve this issue, we'd like to find out what type of noise you're hearing and where it is originating from. Feel free to DM us on Twitter or PM us on Facebook with the answer. Our handle for both is @LGUSSupport. Please include your contact info. and dryer information in the message. (model and serial number). We look forward to your message! ^Chris
Written by a customer while visiting lg.com
Posted by: Kev8808
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great purchase. I’m so happy I made the decision to go with the washer / dryer set
Written by a customer while visiting lg.com
Posted by: cp412
from Columbus, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great features and ease of use but failed and had to replace after 8 years with a “LE” error. Replaced with current generation equivalent. We’ll see how long this one lasts. May be last LG appliance I buy.
Pros: ease of use, Features/Settings, Performance
Quality
1
Features
5
Value
2
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 11, 2023
Hi there. We understand you have some concerns about your washer. We'd like to address them! Should you be inclined to, please reach out to us on social media. Include your phone number and washer information in a private message to us (model and serial numbers). We'd like to answer any questions and address any concerns you may have. ^Chris
Written by a customer while visiting lg.com
Posted by: Unhappy with LG HELP
from New York
Verified Purchase:Yes
My product is not new; I called to troubleshoot a problem. I received very inadequate assistance and called a repairman.
Pros: ease of use
Quality
3
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 20, 2023
We work really hard to make sure our customers love our products and service, so thank you for bringing this situation to our attention. Please let us know if we can be of further assistance. ~Tanisha
Written by a customer while visiting lg.com