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Customer Reviews Collected from lg.com |
LG - TurboWash 4.3 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - White
Average Customer Rating:
4.4
Rating breakdown 208 reviews
5 Stars
153
4 Stars
24
3 Stars
8
2 Stars
10
1 Star
13
88%of customers recommend this product.
(
169 out of
192)
Customer Reviews for LG - TurboWash 4.3 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - White
Posted by: Varughese Simon
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent and received in time. Great features a d
Written by a customer while visiting lg.com
Customer Rating
1
Just AWFUL
on March 26, 2024
Posted by: Dieselgurl
from Seattle wa
8 years old and my husband has replaced the pump seven times!! Water leaked out front from day one. App NEVER worked! Water out the bottom weekly. Loud as a freight train and rusting where dispenser pushes into machine which began happening after 2 years. I sincerely urge you to NOT PURCHASE AN LG ANYTHING
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 6, 2024
ChatGPT
Hello, we understand the challenges you've faced with your WM3570HWA washer. It's disheartening to learn about the recurring issues you've encountered, including water leakage, pump replacements, malfunctioning apps, loud operation, and rusting.
We'd like to assist you further and explore possible solutions to address your concerns. Please send us a private message on social media @LGUSSupport with your contact information and any relevant details about your experience. We're committed to resolving this matter and restoring your faith in LG products.
Thank you for bringing this to our attention, and we appreciate your patience as we work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future. —MC
Hello, we understand the challenges you've faced with your WM3570HWA washer. It's disheartening to learn about the recurring issues you've encountered, including water leakage, pump replacements, malfunctioning apps, loud operation, and rusting.
We'd like to assist you further and explore possible solutions to address your concerns. Please send us a private message on social media @LGUSSupport with your contact information and any relevant details about your experience. We're committed to resolving this matter and restoring your faith in LG products.
Thank you for bringing this to our attention, and we appreciate your patience as we work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future. —MC
Written by a customer while visiting lg.com
Customer Rating
4
on June 20, 2024
Posted by: RB gg
from Chicago area
[This review was collected as part of a promotion.] I have the washer about 9 years now and this is 1st time I had an issue with small part replacement. Really happy with product and the services.
Pros: ease of use, Quality, Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Very disappointed
on August 1, 2024
Posted by: Anthony Purbaugh
[This review was collected as part of a promotion.] I had a ten year warranty and at 8 years I cannot get parts? So I have to buy a new machine
Response from lg.comBy LG, August 5, 2024
Hi, there. Thank you for reaching out and sharing your experience with the LG Washer (WM3570HWA) model. We understand your concern about being unable to obtain parts for your appliance, especially with a long warranty period. We strive to provide exceptional customer service and ensure a smooth experience.
To help resolve this issue, please reach out to us on social media @LGUSSupport with your washer’s details and the specific parts you need. Our team will review your case and explore possible solutions to assist you with obtaining the necessary parts or finding a suitable resolution.
We appreciate your patience and look forward to assisting you further. ^Juvy
To help resolve this issue, please reach out to us on social media @LGUSSupport with your washer’s details and the specific parts you need. Our team will review your case and explore possible solutions to assist you with obtaining the necessary parts or finding a suitable resolution.
We appreciate your patience and look forward to assisting you further. ^Juvy
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (4) ratings-only reviews
Overall Customer Rating
5
Would recommend? Yes
(
4 out of
4)
Features
5
Quality
5
Value
4.7