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Customer Reviews Collected from frigidaire.com |
Frigidaire - 18" Built-In Dishwasher with Stainless-Steel Tub - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 313 reviews
5 Stars
186
4 Stars
84
3 Stars
16
2 Stars
5
1 Star
22
88%of customers recommend this product.
(
252 out of
286)
Customer Reviews for Frigidaire - 18" Built-In Dishwasher with Stainless-Steel Tub - Stainless Steel
Customer Rating
1
Worked well for a short time
on January 11, 2019
Posted by: Stevendom
from Clearwater, Florida
[This review was collected as part of a promotion.] Have had this less than a year. It does clean well. However, after only 7 washes it had little dots of rust on the inside door and base of the unit inside. A more serious problem is that a few months ago it stopped completely draining after wash cycles, leaving a pool of water in the base of the dishwasher. It does suck the remaining water out at the beginning of a new cycle, but clearly it's not supposed to leave a lake of standing water after a cycle. A technician is scheduled to come out next week for a warranty repair, so hopefully the problem can be resolved. Again, it did work well when it was still working properly, but based on the problems, especially the one that rendered it useless, I cannot give it more than one star.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Alexis, Online Outreach Specialist, January 14, 2019
Greetings, Stevendom. I regret to hear that you are experiencing these issues with your dishwasher. I am, however, happy to hear that our Warranty Department was able to dispatch one of our Authorized Service Providers to start the resolution process. While we apologize for any inconvenience, we are confident that the technician will be able to resolve the matter. Should you require assistance following your service visit, please contact us via phone at 888.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST. Cheers! -Alexis
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken; parts to fix it are not available
on February 2, 2019
Posted by: Stevendom
from Tampa, Florida
CURRENT UPDATE:
The verdict is that the unit needs a new control board. Problem is, none are available at all, as they are back-ordered from the factory, and there is no idea if or when one will be available. My unit sits broken, not even a year old, and Frigidaire cannot fix it. This is an epic fail, in my opinion. I will never buy another Frigidaire product. (I have a range and refrigerator too!)
PREVIOUS REVIEW:
Have had this less than a year. It does clean well. However, after only 7 washes it had little dots of rust on the inside door and base of the unit inside. A more serious problem is that a few months ago it stopped completely draining after wash cycles, leaving a pool of water in the base of the dishwasher. It does suck the remaining water out at the beginning of a new cycle, but clearly it's not supposed to leave a lake of standing water after a cycle. A technician is scheduled to come out next week for a warranty repair, so hopefully the problem can be resolved.
The verdict is that the unit needs a new control board. Problem is, none are available at all, as they are back-ordered from the factory, and there is no idea if or when one will be available. My unit sits broken, not even a year old, and Frigidaire cannot fix it. This is an epic fail, in my opinion. I will never buy another Frigidaire product. (I have a range and refrigerator too!)
PREVIOUS REVIEW:
Have had this less than a year. It does clean well. However, after only 7 washes it had little dots of rust on the inside door and base of the unit inside. A more serious problem is that a few months ago it stopped completely draining after wash cycles, leaving a pool of water in the base of the dishwasher. It does suck the remaining water out at the beginning of a new cycle, but clearly it's not supposed to leave a lake of standing water after a cycle. A technician is scheduled to come out next week for a warranty repair, so hopefully the problem can be resolved.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, February 5, 2019
Hello Stevendom. We deeply regret to learn that you are having this experience. At your convenience, please reach out to our customer service team to discuss further. Our team may be reached by calling 1-888-203-1389 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke exactly 1 year later
on March 21, 2019
Posted by: Anonymous
from Oregon
Worked good for 6 months...got troublesome and now its broken..I didn't hardly have money for this in the first place..im so mad
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, March 25, 2019
Hey, Valued Customer! Thank you for taking the time to write to us. Though no manufacturer can guarantee against repairs or service visit with any of their models, I am disappointed to hear about the experience you’ve encountered recently with your dishwasher.
I understand that your dishwasher is not operating as designed. I would like to ask that you reach out to our Care Team in hopes that you will allow us to further discuss your concerns and answer any questions you might have. Please send us an email message to SocialCare@Frigidaire.com with the following in the subject line: “Reviewer-186255032" so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you provide your full contact name, address, phone number along with your dishwasher’s model, serial number and date of purchase. Please also include a brief description of what you have experienced. For immediate assistance, please contact us at 1-888-203-1389; Monday through Friday, from 8:30AM to 8PM EST. We are eager to speak with you and restore your confidence in our brand! On behalf of Frigidaire, I hope you have a great rest of your day! Kindly, Courtney
I understand that your dishwasher is not operating as designed. I would like to ask that you reach out to our Care Team in hopes that you will allow us to further discuss your concerns and answer any questions you might have. Please send us an email message to SocialCare@Frigidaire.com with the following in the subject line: “Reviewer-186255032" so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you provide your full contact name, address, phone number along with your dishwasher’s model, serial number and date of purchase. Please also include a brief description of what you have experienced. For immediate assistance, please contact us at 1-888-203-1389; Monday through Friday, from 8:30AM to 8PM EST. We are eager to speak with you and restore your confidence in our brand! On behalf of Frigidaire, I hope you have a great rest of your day! Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
I wonder.
on March 17, 2013
Posted by: karlo
Putting a product out in the market, I wonder if Frigidaire does any REAL LIFE TESTING, my new apmnt came with Frigidaire products and NOT ONE MEETS REAL LIFE PERFORMANCE, this dish washer is not to useful, all cycles do the same thing.
I will recommend, DO NOT BUY THIS BRAND.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it
on December 10, 2014
Posted by: Lori S
This fits perfectly in my small condo kitchen. It was fairly easy for my husband to hook up. I set it to run at night with the delay. It is very quiet. Perfect size for a small place and a small family
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
18" Dishwasher
on December 22, 2014
Posted by: Amber
Runs very quietly & I am super happy with the quality.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Just the RI\ight Size
on May 15, 2015
Posted by: pat66
from North East, PA, United States
I have wanted and dishwasher for year in my small kitchen. It meant that I would lose my only drawers so I resisted. That problem got solved and an 18 inch was the only size that would fit. It is adorable. I love it - fits everything, gets them clean and is so quiet. I can't say enough about it. Love it!!!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Does Excellent Job
on May 15, 2015
Posted by: Jim54321
from Georgia, United States
Bought this about a month ago. Wife just loves it. It may be small but does a great job of cleaning dishes. Sometimes we rinse before washing but also, have washed without rinsing and can tell no difference.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com