| Customer Reviews Collected from Kitchen Aid |
KitchenAid - Artisan Series 5 Quart Tilt-Head Stand Mixer - KSM150PSER - Empire Red
Average Customer Rating:
4.9
Rating breakdown 16,061 reviews
5 Stars
14,436
4 Stars
1,263
3 Stars
190
2 Stars
68
1 Star
104
99%of customers recommend this product.
(
15,384 out of
15,617)
Customer Reviews for KitchenAid - Artisan Series 5 Quart Tilt-Head Stand Mixer - KSM150PSER - Empire Red
Customer Rating
1
Poor design for the plastic turbo drive shaft part
on March 21, 2019
Posted by: Mayant99999
from Boise id
Not build for lasting usage. There is a part of plastic gear to pass the drive from engine to mixer. Hard to believe to use plastic coupled with metal gear. Not recommended
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Poor quality
on April 30, 2021
Posted by: Coon
from Green Bay, Wi
[This review was collected as part of a promotion.] This was a replacement for one I had purchased 5 months ago. It took 3 months to get it and then after 17 days it starts making a edger type noise and smells like smoke. They have to replace it again and they are not sure how long it will take since they are not in stock. My first kitchenAid lasted 35 years.
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Buyer Beware
on February 17, 2020
Posted by: Chrysti
I had my original Kitchen Aid mixer for 23 years and loved it. It was the workhorse of my kitchen. I replaced it about a year ago with the Kitchen Aid Artisan, and the decline in the quality was evident from the moment I took it out of the box. The arm is not stable, but rattles even in the locked position. I used to be able to walk away and prep food while the mixer did its thing. No more. I have to stand right next to it -- especially when doing dough -- to hold the arm steady and be ready to turn it off when the bowl eventually becomes unlocked. Kitchen Aid - what happened? This mixer won't last anywhere near as long as my other, and I won't be replacing it with another Kitchen Aid. Also currently in the market for a new oven, and won't even consider looking at Kitchen Aid after this experience. If you are replacing your old Kitchen Aid mixer, beware..........
No, I would not recommend this to a friend.
Response from Kitchen AidBy saurbcl, KASA, February 18, 2020
Dear Chrysti,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Artisan Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#229389842 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Artisan Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#229389842 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
The noise of the gears sound bad from the start.
on January 14, 2023
Posted by: Jim,s kitchen
from South Texas
[This review was collected as part of a promotion.] You sent this as a replacement for the first mixer that just stopped working, this one sounds terrible.
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid
Posted by: Steph1234
from West Palm Beach, Fl
Verified Purchase:Yes
I have heard so many good things about this mixer and also my mom has the classic one which is 20 years and still works great. For some reason I am not getting quality mixers I exchanged mine four times before settling on the one I kept. All of them rattle and shake at head of the mixer. Not matter how much I tighten the screw it's still shakes up and down when mixing dough. The one I kept is a little better but still shakes when I mix dough. Also I have to keep tightening it when I use it. But other than the shaking it does mix well. I would think for the price of these mixers they would be better quality. Certainly not the quality from 20yrs ago.
I would recommend this to a friend!
Response from Kitchen AidBy September 30, 2017
Dear Steph1234, Thank you for providing feedback about your Stand Mixer. I am sorry to learn of your concern. Please email kitchenaid_receipts_usa@kitchenaid.com with the username used to submit your review and your model number. We look forward to hearing from you. Carol S. – The Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Not sure if it works right
on March 25, 2021
Posted by: Chmills1
from San Antonio
[This review was collected as part of a promotion.] Sounds like its going to break down when mixing batter for bread or biscuits
No, I would not recommend this to a friend.
Response from Kitchen AidBy saurbcl, KASA, April 16, 2021
Dear Chmills1,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Artisan Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#243784647 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Artisan Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#243784647 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Leaking Oil!
on March 21, 2021
Posted by: KichenAidStumbled
from Ayden, NC
I ordered on 12-16-2020. We have used it for two birthdays. Today is the second birthday. I went in the kitchen to watch wife mixing the icing for the birthday cake. I saw a green, tear shaped drop sliding down the side of the mixing bowl that came with the mixer. I immediately realized what it was and quickly turn the power off. I used my finger to see what it was for sure. And that's exactly was it was "Green Oil" I used a paper towel to wipe it from the bowel and the n the mixer shaft. That's where it is coming from. Plus the whole orbital head is very loose. What the heck! We have seriously worried about the first cake we made and did not notice this happening. Why on earth would we even think such a thing would happen anyway! My wife completely fell in love with this mixer too. You should have seen the horror and total shock and disappointment in her face! I will surely contact KichenAid Monday morning ASAP.
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid
Posted by: Sunshine
from El Paso Tx
Verified Purchase:Yes
I have had this machine several months and used it a lot for holiday cooking. Initially the beater was hinting the sides. I read the instructions for trouble shooting this problem and adjusted the screw. Well it never seemed right. For Christmas I received the glass bowl which I thought was universal for this model. But I can't seem to get it adjusted. I have gone from the most tighten to the most loose adjust a little bit each time. but still it seems the bowl is sitting in the wrong spot.. I had my last one for 10 years and never had issues. I have since had the old kitchen repaired and it works wonderful. Can't say the same for the newer one.
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 30, 2017
Dear Sunshine, Thank you for providing feedback about your Stand Mixer. We would like to discuss your review further with you. Please email me at Kitchenaid_receipts_usa@kitchenaid.com with your user ID (), your review number (), your address, phone number, and model with serial number. Thank you in advance and we look forward to speaking to you. Carol -The Review Team
Written by a customer while visiting Kitchen Aid