| Customer Reviews Collected from Kitchen Aid |
KitchenAid - Artisan Series 5 Quart Tilt-Head Stand Mixer - KSM150PSER - Empire Red
Average Customer Rating:
4.9
Rating breakdown 16,061 reviews
5 Stars
14,436
4 Stars
1,263
3 Stars
190
2 Stars
68
1 Star
104
99%of customers recommend this product.
(
15,384 out of
15,617)
Customer Reviews for KitchenAid - Artisan Series 5 Quart Tilt-Head Stand Mixer - KSM150PSER - Empire Red
Customer Rating
1
BOWL WON'T STAY PUT!
on December 16, 2020
Posted by: JoanStamp
from Kingston, New Hampshire
I wrote a review 16 days ago titled BOWL WON'T STAY PUT! Was told to call them. Gave me their customer service phone number. I called and was on hold for one hour and just gave up. I think this is what they do. They put your call on hold and wait for you to give up! Worst customer service ever!!!! Looks like I'm stuck with this piece of junk.
No, I would not recommend this to a friend.
Response from Kitchen AidBy Consumer Affairs, December 17, 2020
Hi JoanStamp,
Thank you for providing feedback on your Artisan Stand Mixer. We are sorry to learn of your experience with the unit. Please contact KitchenAid directly at 1-800-541-6390 or kitchenaid_receipts_usa(at)kitchenaid(dot)com so we can try to further assist with your current issue.
Thank you for providing feedback on your Artisan Stand Mixer. We are sorry to learn of your experience with the unit. Please contact KitchenAid directly at 1-800-541-6390 or kitchenaid_receipts_usa(at)kitchenaid(dot)com so we can try to further assist with your current issue.
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Waste of money
on January 19, 2021
Posted by: Shelle
from Panama
[This review was collected as part of a promotion.] A complete waste of money, expensive machine only to have to adjust a screw continually to try and get the machine to lock. I have had the machine for one month and had to take it in for repairs as it doesn't lock at all now!
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Much improved baking results
on April 3, 2018
Posted by: Mainedreamer
from Virginia
Gender:Female
[This review was collected as part of a promotion.] I bought this about 2 months ago, I wish I had bought it years ago. Arthritis in both hands has made baking more difficult so I was baking less often. , with this Kitchaid I am back to baking often. Cakes, frosting, and even bread have a much better texture. I've been thrilled with the results. The splash guard works very well despite reviews to the contrary. I do wish Kitchaid still made,the bowl liners so I could move smoothly between baking a cake then making frosting without gaving to wash the bowl. Overall...I'm in love.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
1
The quality is too bad
on February 17, 2022
Posted by: DJ87
from CA
[This review was collected as part of a promotion.] I have bought 2 this mixers, in different colors and different time. the first one I bought, had used it for one year and stopped spinning. The second one, had used for 2 times and it stopped spinning.
No, I would not recommend this to a friend.
Response from Kitchen AidBy saurbcl, KASA, February 18, 2022
Dear DJ87,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Stand Mixers. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#254769683 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Stand Mixers. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#254769683 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
disappointed
on January 30, 2020
Posted by: lindatower
from Michigan
[This review was collected as part of a promotion.] This product is not as good as it used to be. I had one artison for 2 years and it broke. THen I got another one that bogs down when making anything
No, I would not recommend this to a friend.
Response from Kitchen AidBy saurbcl, KASA, January 30, 2020
Dear lindatower,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Artisan Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 228899173 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Artisan Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 228899173 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Having some issues
on June 20, 2020
Posted by: S.M.A
When it’s on low speed it’s manageable when I’m making bread. But as soon as speed increases even just a little it is dangerous. the top part moves so it seems to unlock itself and the whole machine shakes and the bowl moves and it comes off. I literally have to hold it down to make sure it just doesn’t come apart. I am not sure why this has happening ?? I have been using this to make bread because what else is there to do in quarantine except try and cook and bake new things. So I am disappointed in this product.
No, I would not recommend this to a friend.
Response from Kitchen AidBy saurbcl, KASA, June 22, 2020
Dear S.M.A.,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Artisan Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#233841164 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Artisan Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#233841164 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Got a Lemon
on January 30, 2022
Posted by: grt007
from North Texas
Bought this directly from the Kitchen Aid website. Ordering and delivery were fine. Used the mixer to make cookies, and it worked great. Next use was to mix pizza dough - would not power on at first but then did work. Third use, for pizza dough again - no power at all. Tried four separate outlets - simply will not turn on. Had it only three months. I know it will get replaced, but this should not happen. Had to contact dinner guests to "uninvite" them from pizza party - not going to knead the dough by hand. Just very disappointing.
No, I would not recommend this to a friend.
Response from Kitchen AidBy saurbcl, KASA, January 31, 2022
Dear grt007,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Artisan Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#254233326 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Artisan Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#254233326 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Rude customer service, bad product
on December 7, 2021
Posted by: Just a customer1
mixer broke just after a year. I called Kitchen Aid and explained the issue. When I requested to speak to a manager, the operator hung up on me! Thanx for being rude kitchen aid!
No, I would not recommend this to a friend.
Response from Kitchen AidBy saurbcl, KASA, December 8, 2021
Dear Just a customer1,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Artisan Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#252334622 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Artisan Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#252334622 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid