| Customer Reviews Collected from Kitchen Aid |
KitchenAid - Artisan Series 5 Quart Tilt-Head Stand Mixer - KSM150PSER - Empire Red
Average Customer Rating:
4.9
Rating breakdown 16,061 reviews
5 Stars
14,436
4 Stars
1,263
3 Stars
190
2 Stars
68
1 Star
104
99%of customers recommend this product.
(
15,384 out of
15,617)
Customer Reviews for KitchenAid - Artisan Series 5 Quart Tilt-Head Stand Mixer - KSM150PSER - Empire Red
Customer Rating
4
Makes My Life Easy
on February 27, 2018
Posted by: Milamar72
from San Diego, CA
Gender:Female
[This review was collected as part of a promotion.] My husband gifted me the artisan kitchen aid mixer for christmas and ever since then my life as a housewife has been so much fun in the kitchen. I make a lot of cookies and give it away to my friends. I make breakfast cakes, snacks, dog treats and everything I can think of. Artisan made my life better and I have gained more confidence in my cooking abilities along with it. Thank you Kitchen Aid!
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Second one I've got that doesn't work
on October 21, 2021
Posted by: Sweetlittlelovebaker
I bought myself a mixer back in June of 2020 and then by September it stopped working so then I contacted KitchenAid and they said they'd send me a new one. After a lot of waiting I finally received my replacement in March of 2021. Now this one won't work. I've only made cupcakes, nothing that should ruin my mixer so quickly. Now I'm heading into the holiday season when I make cookies for people and I don't have a working mixer....again!
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid
Customer Rating
1
5 min.
on January 8, 2022
Posted by: Heath1867
from Atlanta GA.
[This review was collected as part of a promotion.] I've wanted a stand mixer for years I bought myself one for Christmas it worked for 5 min. Now I have to wait 30 days to get a replacement. I know its a good product I know a lot of people who have this mixer.
Written by a customer while visiting Kitchen Aid
Posted by: rhonda
from dallas, Texas
Verified Purchase:Yes
had a mixer for over 10 years. my daughter gave me this new mixer. It is still not working correctly.
Latch sticks and has to be jiggled around to lock or unlock. need to return but really unhappy I even bought a new one and gave up my old one that worked so well.
Need to return,again, but takes time to get online or phone to do so. I have already returned once since Jan
Need to return,again, but takes time to get online or phone to do so. I have already returned once since Jan
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 30, 2017
Dear rhonda, Thank you for providing feedback about your Stand Mixer. I am sorry to learn of your concern. Please email kitchenaid_receipts_usa@kitchenaid.com with the username used to submit your review and your model number. We look forward to hearing from you. Carol S. – The Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
On Second Replacement
on July 25, 2019
Posted by: kathleen27
Gender:Female
I originally purchased this mixer in November 2017. Within the first year, the mixer head would jump up and down after adding flour. I called Kitchen Aid and was sent a replacement. Again, within the year, the replacement mixer did the exact same thing. I called again and received my replacement today. I have not yet used it, but truly hope this mixer works. I had waited 37 years to purchase a Kitchen Aid Mixer and have been terribly disappointed. The customer service is great - the product is not. I have read a lot of reviews on other merchants' sites from customers experiencing the exact same issue.
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid
Posted by: Tmkay
from Ohio
Verified Purchase:Yes
I'm on my fifth replacement. The quality isn't like it used to be.
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 30, 2017
Dear Tmkay, Thank you for providing feedback about your Stand Mixer. I am sorry to learn of your concern. Please email kitchenaid_receipts_usa@kitchenaid.com with the username used to submit your review and your model number. We look forward to hearing from you. Carol S. – The Review Team
Written by a customer while visiting Kitchen Aid
Posted by: mlhopper
from Columbus, OH
Verified Purchase:Yes
Purchased new stand mixer and noticed oil leaking from motor area. Contacted KitchenAide who asked me to send them photos and video of the mixer along with proof of purchase which I did. That was over two weeks ago and I have heard nothing even after a follow up email.
The person on the phone was very nice and professional but the lack of follow up is a huge disappointment. We have been a life long loyal customer to this brand but our last two purchases (Refrigerator and Stand Mixer) have been littered with problems and the customer service has fallen way off.
The person on the phone was very nice and professional but the lack of follow up is a huge disappointment. We have been a life long loyal customer to this brand but our last two purchases (Refrigerator and Stand Mixer) have been littered with problems and the customer service has fallen way off.
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 30, 2017
Dear mlhopper, Thank you for providing feedback about your Stand Mixer. I am sorry to learn of your concern. Please email kitchenaid_receipts_usa@kitchenaid.com with the username used to submit your review and your model number. We look forward to hearing from you. Carol S. – The Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
came in damaged box
on July 26, 2020
Posted by: Hani
from Clearwater, Fl
[This review was collected as part of a promotion.] The speed control arm was not moving , I had to send it back,
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid