 |
Customer Reviews Collected from brother-usa.com |
Brother - HL-L2360DW Wireless -and-White Printer - Black
Average Customer Rating:
4.2
Rating breakdown 1,946 reviews
5 Stars
1,163
4 Stars
423
3 Stars
145
2 Stars
89
1 Star
126
85%of customers recommend this product.
(
1,601 out of
1,891)
Customer Reviews for Brother - HL-L2360DW Wireless -and-White Printer - Black
Customer Rating
5
Excellent Product
on February 13, 2019
Posted by: User87w83jfi
from Atlanta, GA
Excellent Product -- as was my last Brother printer. When it's time for the next one, I'll stick with Brother.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
COMPLICATED
on February 26, 2019
Posted by: ChriS3333
from KS
I HAVE HAD SO MANY ISSUES WITH THIS PRINTER NOT CONNECTING. EVEN WITH HELP IT NEEDS SET UP EVERYTIME I TURN ON MY LAP TOP
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Very Unhappy
on March 3, 2019
Posted by: JPaulV
from Houston, TX
It was easy to set up and worked great for 18 months then suddenly failed. It no longer works. Tried different outlets but it doesn't startup anymore. Will not be replacing it with another Brother printer. The printer wasn't used very much. We are still on the first ink cartridge.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Multiple issues with this printer
on March 5, 2019
Posted by: ravievg
from katy, tx
I bought this printer 2 years back and I always had issues. It took 2 hrs to setup then immediately within a month, it stop printing and then again I have to spent another 2 hours to resolve it...always having issue with this printer...Multiple times it stopped working....Brother to improve the quality of the products and also the instructions should be simple
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
missing working software
on July 5, 2019
Posted by: ejohnson
from Oakland, CA
This printer has no basic feature. i have no idea what printing job is currently printing which has caused to wonder if it has registered my command. then it will print the same printing job repeatedly with no easy way to be able to delete that excess jobs. There's no clear instructions anywhere. The teeny tiny control on top of the printer are in no way obvious or clear, & as most printer sit on a shelf where those teeny tiny controls aren't visible w/o clear easy to see & use monitor control this printer has wasted more ink & more paper than any printer i've ever had. i truly hate this printer
No, I would not recommend this to a friend.
Response from brother-usa.comBy Brother , Customer Service , July 11, 2019
Hi, I understand you are experiencing an issue with what print jobs are being printed. I'd like to help. See what's printing, the print queue would need to be open. Click and follow the link on how to cancel all or single print jobs. https://help.brother-usa.com/app/answers/detail/a_id/51353?R3ModelID=HLL2380DW. I hope this is helpful.
Written by a customer while visiting brother-usa.com
Customer Rating
1
I can see why this was discontinued
on August 21, 2019
Posted by: lisa landen
from Minneapolis, MN
This printer has been problematic since I bought it several years ago. Wish I'd returned it. The wireless connection is poor and inconsistent. Sometimes I can print wirelessly but most of the time, I cannot. The printer will eventually print what I asked it to print, but maybe not until several days later or after turning it on and off repeatedly. When I replace the toner cartridge, it cannot detect that the new toner is in and will refuse to print due to low toner unless I override the low toner warning. The print quality is poor, even when I set it on a higher-quality setting. This printer has been unreliable at best and I do not recommend it. I will not buy Brother printers again.
No, I would not recommend this to a friend.
Response from brother-usa.comBy Brother, Customer Service, August 28, 2019
Hello Lisa, thank you for being a Brother Valued Customer.We apologize you are experiencing issues. The standard specification for Dual Band routers allow devices connected to different bands (2.4 GHz or 5 GHz) to communicate. Here is a FAQ that may help. https://bit.ly/2HtTGNM
Brother strongly recommends that customers use only genuine Brother drum units and toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality, and machine reliability. The Brother limited warranty doesn't apply to any problems caused by the use of third-party drum units, toner cartridges, or toner. Here is a FAQ that may help. https://bit.ly/2Hw1WNd
If you still continue to have the same issues, please contact us by Email or Live Chat so we can investigate this together. https://bit.ly/2ZBw3Nu
Brother strongly recommends that customers use only genuine Brother drum units and toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality, and machine reliability. The Brother limited warranty doesn't apply to any problems caused by the use of third-party drum units, toner cartridges, or toner. Here is a FAQ that may help. https://bit.ly/2Hw1WNd
If you still continue to have the same issues, please contact us by Email or Live Chat so we can investigate this together. https://bit.ly/2ZBw3Nu
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great black & white printer
on October 7, 2019
Posted by: Barbershop bass
from Clemson, SC
This is a great printer at a good price if you don't need color. No need to keep buying ink for a very long time. Be aware when you install it that you may need to have access to the back of the printer for specialized applications like printing envelopes. Pay close attention to the instructions for that application. They are confusing but need to be closely followed.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Lost a customer
on June 3, 2022
Posted by: Unhappy
from Oklahoma
I am very dissatisfied with my Brother L2380DW laser printer. Purchased in 2017 but having run less than 500 pieces of paper thru it, my printer stopped working and would not re-boot. My discussions with brother technical assistance left much to be desired and offered no help.
Written by a customer while visiting brother-usa.com