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Customer Reviews Collected from lg.com |
LG - 29.7 Cu. Ft. 4-Door Door-in-Door French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - 29.7 Cu. Ft. 4-Door Door-in-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
2
Ice maker too small
on August 28, 2020
Posted by: GinnyC
from Sacramento, CA
Bought this fridge about 6 months ago to replace our last LG fridge after 14 years. We love LG products and have had great luck with them. I was so excited to finally have an ice maker in the door, however, this ice maker is far too small for a refrigerator of this size. I'm constantly running out of ice and having to activate the "Ice Plus" and even have bags of spare ice in my garage fridge. I bought this size fridge for our growing family of 5 and we are out of ice by the afternoon every day. If ice is an important part of your day, then I'd look at models with 2 ice makers. Very disappointed.
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 2, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Performance and durability
on September 9, 2020
Posted by: Bose
from Georgia
I bought this model in Nov, 2015 and till now it broke twice. Fortunately, we bought extended warranty for 5 years, otherwise repair cost is fortune. LG covers compressor for 10 years but labor cost is expensive.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 10, 2020
If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We will be happy to assist you with your concerns. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Cooling issues
on December 5, 2020
Posted by: Bobbygee1947
from Chicago
[This review was collected as part of a promotion.] One year after purchase there were issues for both refrigerator and freezer losing cooling capabilities. It took 3 years of frustration with a machine that did not perform as advertised, before LG recognized this model had a flawed compressor. My unit was finally repaired in December 2020 at no charge to me. Late but relieved.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 22, 2020
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Ice machine has problems
on December 6, 2020
Posted by: JDSMASH15
from New Mexico
[This review was collected as part of a promotion.] Great fridge just ice machine has problems, and looking at blogs and other posts you have to warm up the area when it gets stuck.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, December 6, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Works great!
on December 6, 2020
Posted by: TPMONEY
from Westfield In.
[This review was collected as part of a promotion.] One of the best refrigerators we have ever had, lots of space.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
There are great features that are extremely good..
on December 6, 2020
Posted by: Opa_s
from Salt Lake City, Utah
We have enjoyed having a large enough refrigerator to contain everything without feeling overstuffed.
What is a little complicated to comprehend is the temperature fluctuation due to the defrosting. It usually doesn't change for very long but long enough to be curious.
What is a little complicated to comprehend is the temperature fluctuation due to the defrosting. It usually doesn't change for very long but long enough to be curious.
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Troubles from the beginning
on December 10, 2020
Posted by: VTMapleMan
from Vermont
Fridge is only 5 years old and has been a problem for the last 4 years. Started with the refrigerator not cooling, ended up replacing a panel inside the fridge. Then the water and ice dispenser stopped working - a broken wire that fed into the top part of the door. That required a new door. Then a few weeks ago the freezer and ice dispenser stopped working . Out of all the appliances we purchased for the new home this is the only one that has been a lemon.
No, I would not recommend this to a friend.
Quality
1
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 21, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Love it!
on December 11, 2020
Posted by: Golf Lady2021
from DFW, TX
[This review was collected as part of a promotion.] We absolutely love this refrigerator. Seriously, we could not be more pleased! There is plenty of room for all of your food, but small enough you can find what you are looking for. We had a larger refrigerator before, but it was too big and it seemed things got lost in it
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com