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Customer Reviews Collected from lg.com |
LG - 29.7 Cu. Ft. 4-Door Door-in-Door French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - 29.7 Cu. Ft. 4-Door Door-in-Door French Door Refrigerator - Black Stainless Steel
Posted by: B rad fishin
from ND
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice fridge with bundles of room, the kids took over the pull out shelf for there snacks so we don’t have to bark about standing with the fridge door open any longer
I would recommend this to a friend!
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: Nursesharelle143
from Middletown,CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] My husband and I weren’t really in the market for a new fridge at the time when we purchased our LG. We had a decently working side by side, but I personally hated it for the fact I could never have enough room. So when we stumbled upon an awesome deal at our local store for the LG bottom freezer double drawer we couldn’t pass it up and I am soooo happy we didn’t!! We have 2 kiddos, one that is a very energized outgoing 6 year old who I feel eats me out of everything the day I buy it and a fastly growing 2 year old. So between the 2 of them and my husband and I, we needed lots of space to store snacks and drinks. This fridge has it all. The second drawer comes in handy for the kids and the refrigerated snacks they like to have, it’s easy and convenient for them just open the drawer and grab a juice box, a string cheese or some yogurt if they’re hungry without having to bother mom or dad. Even the 2 year old can easily open the drawer. My next best thing about the fridge is the door in door option, who wouldn’t love this! How many kids stand there with the doors wide open staring in the fridge and just letting all the cold air out! Well with this option, it makes it much more convenient for the kids and the adults to just grab the milk or butter without having to open the entire fridge and leave things open forever!
Let’s talk about the freezer, another awesome feature about this model is the 2 sliding shelves that come with it besides the large storage bin. It makes things much easier for the kids to grab the quick frozen snacks like popsicles or breakfast items that are layed out in the shelf instead of having to dig through the large bin for things. I put the breakfast hot pockets and the grab and go pancakes on the top shelf and the kids can just reach in and grab them when they are ready. Same goes for when they want a popsicle! The slim in door ice maker saves a ton of space and really isn’t noticeable. I love the fact that there is 2 separate lever buttons for the ice and water so that you don’t need to push separate buttons to switch when you go from ice to water. Best spontaneous sale purchase ever!!!!!! Only downfall to this is the cost of the replacement filters, they are pretty expensive. Otherwise I’d recommend this fridge to anyone!!!!!
Let’s talk about the freezer, another awesome feature about this model is the 2 sliding shelves that come with it besides the large storage bin. It makes things much easier for the kids to grab the quick frozen snacks like popsicles or breakfast items that are layed out in the shelf instead of having to dig through the large bin for things. I put the breakfast hot pockets and the grab and go pancakes on the top shelf and the kids can just reach in and grab them when they are ready. Same goes for when they want a popsicle! The slim in door ice maker saves a ton of space and really isn’t noticeable. I love the fact that there is 2 separate lever buttons for the ice and water so that you don’t need to push separate buttons to switch when you go from ice to water. Best spontaneous sale purchase ever!!!!!! Only downfall to this is the cost of the replacement filters, they are pretty expensive. Otherwise I’d recommend this fridge to anyone!!!!!
Pros: Style/Design, ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Broke
on April 1, 2019
Posted by: ronny46616
from staten island ny
It's Broke... It's an LG what else would you expect? They sent me a repair guy who is not from LG that told me he can't diagnose it. He has no equipment to do it but tells me to shut it off restart maybe it will work lol.. He told me to call and get an LG tech only..Well I have been trying for 4 days to get a repair but can't since they haven't closed out the original repair that wasn't a real repair.
2nd LG refrigerator in 6 years. Never will buy one again
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy Chris, Customer Service, April 2, 2019
We hate to see that you've had issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please head over to our support team via @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so that we can dig into this a little more for you. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
DO NOT BUY THIS FRIDGE!
on April 4, 2019
Posted by: Angry Owner
from CA
After 4 years the compressor died and the sealed system was ruined. This is a known flaw. Warranty on parts only, so if goes out you will have to pay for repair labor unless you have an extended warranty ( we did). THAT was a nightmare and 2.5 months later we finally get reimbursement. Up to the point that the whole thing died it was a good fridge.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, April 4, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you. If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
horrible
on April 9, 2019
Posted by: ladybug66
we bought this waisted so much money and it hasn't worked. LG won't help us to get it fix so we can still use it. if you don't buy a warranty they don't talk to you where you hopefully can pay to get it fix which should never be being this much i the first place. we will never buy LG again since they are not helping.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, April 9, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience issues within a few years. We'd like to see how we can help in getting this repaired for you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Quality is non-existent
on May 3, 2019
Posted by: Another Unhappy customer
from Ocala, FL
Poor quality and numerous problems. Refrigerator is less than one year old. Three service calls so far; original problem still present and additional problems encountered after last service. LG support will not replace but will only continue to service for OPEN issues previously identified. I'll never buy another LG product.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from lg.comBy Chris, Customer Service, May 3, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Great features, until it fails
on May 16, 2019
Posted by: LW27
from Bloomington, IN
I love the design of this refrigerator, and was very happy with it for almost a year after I got it Sept 3, 2015 at Best Buy. Slightly less than 1 year later, it failed and I reported it to LG. After resetting, it came back for 2 weeks, when it failed for good. Now LG says it's outside the 1 yr warranty. I didn't buy a service plan. Two months later, after many enraging phone calls and long, long delays in between visits from a repairman, we got the authorization to have it replaced. This time, bought the service plan for $300. Ok, replacement arrived 11/27/16 (see how we went without a frig for Thanksgiving?). A couple times in the next two years, it stopped cooling, but when we unplugged it, it came back, until 4/25/19 (just over 2 years). This time, because of service plan, we got 4 prompt repair visits in the course of 2 weeks; repairman replaced the compressor among other things, but ran out of things to try, though the frig still doesn’t cool. Now a full week later and several phone calls (and too many times being disconnected after put on hold, then trying again and again) to try to get some action, I’ve been given authorization to replace it once more. But why would I want another? I absolutely don’t, but can’t find another at Best Buy that fits my kitchen with any better reviews or prospects. In the meantime, we’ve lost an awful lot of food (more than twice because of the intermittent failures), but the food spoilage claim process is difficult and capped at $200. And we’re told by Best Buy that getting another $300 protection plan for the next replacement is our responsibility. Would love to join class action lawsuit against LG. Anyone know how to join?
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, May 17, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Compressor went out
on May 20, 2019
Posted by: parias
from West des moines IA
We are very disappointed in our LG refrigerator. We've had it for 3 years and the compressor has already gone out. You said you'd cover the part but not the labor?? The labor is costing us more than it's worth at this point. We will never buy another LG product and we will let others know how disappointed we are with this product.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, May 21, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com