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Customer Reviews Collected from lg.com |
LG - 29.7 Cu. Ft. 4-Door Door-in-Door French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - 29.7 Cu. Ft. 4-Door Door-in-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Had to get rid of it. Would not cool.
on December 6, 2020
Posted by: Kevin Hig
from Bloomington IL
[This review was collected as part of a promotion.] Had repair guy come out 5 times. Could not keep it cool. Would go to 42 degrees
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 21, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Very Disappointed
on December 8, 2020
Posted by: Linda2002
from Jacksonville, FL
[This review was collected as part of a promotion.] Loved it at first, but then only a year later the compressor died. This was replaced for free; however, the ice machine never worked since, and the temperature isn't adequate for the refrigerator or freezer. I set the freezera at -6 and it stil will not keep a box of ice cream bars frozen. Very disappointed in what I thought was an amaing refrigerator.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 10, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Terrible Refrigerator, but looks great!
on December 11, 2020
Posted by: Nick in the Lou
from St. Louis, MO
[This review was collected as part of a promotion.] We have had to have the compressor replaced, the condenser fan mammals a a loud noise every so often when ice freezes on it from the freezer compartment. And now we have to replace the entire dispenser door because a harness stopped working. The look and features keep us from replacing it completely and throwing it on the curb, but we are not far off!
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2021
I am sorry for the problem you had with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
on December 26, 2020
Posted by: Zambucca
from Penfield PA
Hasn’t kept food for over two weeks and get no place with LG call every day get different answers
Lost a lot of food
3 of the 4 doors black stainless is peeling
Lost a lot of food
3 of the 4 doors black stainless is peeling
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 29, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Worst refrigerator ever made
on January 1, 2021
Posted by: Jane 2017
from New York
A year after purchasing this refrigerator it stopped cooling. After seven unsuccessful repairs by three different repair companies, we disposed it and got another brand of refrigerator
Lg should pull this off the market
Lg should pull this off the market
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Donnie11
Verified Purchase:Yes
[This review was collected as part of a promotion.] The refrigerator has been just what we wanted. The only issue is that it is supposed to be frost free and the frost buildup around the fan caused our problem, twice.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: AveryP
from Tulsa, OK
Verified Purchase:Yes
[This review was collected as part of a promotion.] We owned this refrigerator for a little over 2 years and the compressor went out.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Team Kellyton
from Anderson, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] My refrigerator is turning 2 years old this month. When we first got our new toy home, it shocked me to find that the front is not magnetic. I have learned to adapt and make plentiful contributions to the one magnetic side that is viewable.
I have been surprised by the amount of space inside the unit itself. This is my first drawer freezer so, I was apprehensive about the amount of space I may have been giving up. Definitely gained space here. I love the multiple drawers within the freezer drawer and this helps me organize more efficiently.
The interior of the refrigerator is MASSIVE and I often times find myself with the overwhelming feeling of not having enough food for my family because I haven't been able to fill this sucker up. I will add- large parties/holidays are far easier to manage now with all of the food storage space to work with.
The change filter flashies/close the door&drawer dingers have served me well as most of the neighborhood children know I keep the best drinks in the exterior middle drawer, yet cannot for the life of them figure out how far that drawer must be pushed in to ensure full closure.
The week of Thanksgiving was interesting in that I opened my refrigerator to find everything warm, thawed, and ruined. Though this was a huge set back in my family's holiday, all parts and labor to change the compressor were covered under warranty and all is right with the world again.
I have thoroughly enjoyed this appliance. I like it's functions. I like it's versatility. I like the way it looks. I would buy it again and again.
I have been surprised by the amount of space inside the unit itself. This is my first drawer freezer so, I was apprehensive about the amount of space I may have been giving up. Definitely gained space here. I love the multiple drawers within the freezer drawer and this helps me organize more efficiently.
The interior of the refrigerator is MASSIVE and I often times find myself with the overwhelming feeling of not having enough food for my family because I haven't been able to fill this sucker up. I will add- large parties/holidays are far easier to manage now with all of the food storage space to work with.
The change filter flashies/close the door&drawer dingers have served me well as most of the neighborhood children know I keep the best drinks in the exterior middle drawer, yet cannot for the life of them figure out how far that drawer must be pushed in to ensure full closure.
The week of Thanksgiving was interesting in that I opened my refrigerator to find everything warm, thawed, and ruined. Though this was a huge set back in my family's holiday, all parts and labor to change the compressor were covered under warranty and all is right with the world again.
I have thoroughly enjoyed this appliance. I like it's functions. I like it's versatility. I like the way it looks. I would buy it again and again.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com