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Customer Reviews Collected from lg.com |
LG - 29.7 Cu. Ft. 4-Door Door-in-Door French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - 29.7 Cu. Ft. 4-Door Door-in-Door French Door Refrigerator - Black Stainless Steel
Posted by: Jing1
from MJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator has been nothing but trouble since day one. We are on our second compressor now.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 31, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: NeverLGTerribleproduct
from Maryland
Verified Purchase:Yes
We have had nothing but trouble with this piece of junk. As a matter of fact, we are waiting on a repairman to come out and fix it for the 4th time!!! It’s been out since Christmas Eve!
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 31, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Nice features but bad refrigeration engineering
on April 28, 2021
Posted by: John Stetz
from Avon Lake , ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] The refrigerator is one and a half years old and the original compressor has been replaced 2 times. I was without the refrigerator do a month not meantime the food we lost in that month.
Pros: Style/Design, Quality
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, April 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bob4848
from Louisville, ky
Verified Purchase:Yes
I bought this 4 years ago and it completely quit working.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 30, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Wadeo
from WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased this product and have been very disappointed in the quality.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 30, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via direct message on Twitter or Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Willi6
from Clearwater
Verified Purchase:Yes
[This review was collected as part of a promotion.] First off... we bought this refrigerator over 4 years ago. When it worked it was great however during that time we've had 8 major service calls. Every major component was replaced by a certified LG service technician. Last month he recommended we request a replacement or refund. We ended up purchasing a different brand.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, June 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Anahitt
from Las Vegas, NV
Verified Purchase:Yes
I’m not happy with LG products at all but Sergio was wonderful!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Written by a customer while visiting lg.com
Posted by: Lem1
from Murfreesboro, TN
Verified Purchase:Yes
This fridge went out after 3 years. The compressor stopped working and we lost all our food. The repairman said he would never recommend this brand of refrigerator- it keeps him busy, but it is a terrible product with inferior parts.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 7, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com