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Customer Reviews Collected from lg.com |
LG - 29.7 Cu. Ft. 4-Door Door-in-Door French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - 29.7 Cu. Ft. 4-Door Door-in-Door French Door Refrigerator - Black Stainless Steel
Posted by: Warren66
from San Antonio
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this fridge several years ago. Loved the features. Bought the extended warranty even though I assumed LG made quality products. Thank goodness that I did. The icemaker had issues from the very beginning. Took several follow-up visits to get it working properly. The warranty has now run out and now the whole computer system that runs the water and icemaker is out. The cost to fix it is over $1,000. Will never buy an LG product ever again.
Quality
1
Features
4
Value
1
Response from lg.comBy Sandy, Social Media, August 25, 2022
We sincerely hate to hear this and thank you for taking the time to provide us your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: w Larry C
from Hickory Creek, TX
Verified Purchase:Yes
When I built our new home we bought all new kitchen appliances. We chose this model because we liked the way it was designed. I liked the LG Electronics and assumed the LG appliances were just as good. Currently we area awaiting parts for a non-working unit. This will be the third compressor. the first two compressors were replaced under LG warranty. I purchased a third party extended warranty (LG approved) and it expires in 2025. Hopefully, this compressor will keep operating until then. If it goes out again I am left with no choice but to will purchse a new refrigerator/freezer (Not LG) I no not to go through this problem again.
Quality
1
Features
5
Value
1
Response from lg.comBy Sandy, Social Media, August 26, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: John Hochstafl
from Fruitland.Idaho
Verified Purchase:Yes
I will Never buy another LG product. they don't stand behind their warranty.
Quality
1
Features
2
Value
1
Response from lg.comBy Sandy, Social Media, August 27, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #. ^Sandy
Written by a customer while visiting lg.com
Posted by: Disappointed momma
Verified Purchase:Yes
I’ve had my refrigerator serviced four times in the last two years! All the times I’ve had to replace the spoiled food. I won’t be buying LG anymore
Quality
1
Features
2
Value
1
Response from lg.comBy Sandy, Social Media, August 29, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: tired_of_the_junk
from texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had to get a repair person for this refrigerator 6 times (so far).... from not freezing, not cooling, over freezing, fans not working and a new compressor.
Quality
1
Features
4
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 22, 2022
We're sorry to hear that you had a negative experience with your LG product. Thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
3
Beautiful unit with disappointing reliability
on January 11, 2023
Posted by: GA_Cowboy
Verified Purchase:Yes
Bought this unit to replace a counter depth which was not big enough for our family. Great styling, capacity, and functionality however have had 2 service calls to fix things in the first 2 years. Really disappointed in the Korean manufacturers as their quality has gone downhill in recent years.
Pros: Style/Design
Quality
3
Features
5
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, January 17, 2023
We appreciate you for taking the time to communicate with LG about your experience. Your feedback is very important to us and it helps us keep fresh perspective on new ways to improve our services and future product developments. If you need assistance with your LG product, Please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call our Customer Service (800) 243-0000 and we'll be happy to assist. Thank you. ^James.
Written by a customer while visiting lg.com
Posted by: Briaroaks1330
from Dallas
Verified Purchase:Yes
This refrigerator has been nothing but trouble since we bought it. Repair after repair and as soon as the warranty expired it died completely.
Quality
1
Features
5
Value
2
Response from lg.comBy Alice Feliz V. Luna, Social Media, January 17, 2023
Thank you for letting us know your concern about our fridge. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info. Thank you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Gillen
from Hurricane WV
Verified Purchase:Yes
Wish I had not purchased it. I gave been without a refrigerator now for over two weeks.
Quality
1
Features
1
Value
1
Response from lg.comBy Bridget Joyce Galon, LG Social Media, January 17, 2023
Thank you for your time to share us your experience and feedback. Please know that we have never intended to leave a customer disappointed or unsatisfied. We are always at your service. Feel free to send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000. Thank you. ~Bridge
Written by a customer while visiting lg.com