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Customer Reviews Collected from lg.com |
LG - 29.7 Cu. Ft. 4-Door Door-in-Door French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - 29.7 Cu. Ft. 4-Door Door-in-Door French Door Refrigerator - Black Stainless Steel
Posted by: Big oops
from Green Bay WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this 8 ago very expensive thought it would last much longer. Compressor went out bought a different brand
Pros: Features/Settings
Quality
1
Features
3
Value
1
Response from lg.comBy Jai., LG Social., June 6, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com
Posted by: Ronald D Gatton
from Winfield, K s
Verified Purchase:Yes
Junked the refrigerator and purchased a Kitchen aide.
Quality
1
Features
4
Value
1
Response from lg.comBy Tanisha, social/LG, July 5, 2023
We are so sorry to hear that you had a below-par experience. We’d like to hear more from you to understand how we can improve our services. Please share your feedback with us at https://www.lg.com/us/support/feedback. Looking forward to hearing from you. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Two Crows 69
from Fort Collins CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] Don't waste your money this refrigerator has been nothing but problems and not worth
bringing home.
bringing home.
Quality
1
Features
3
Value
2
Response from lg.comBy Ma. Luisa Viguilla, LG Social Media, July 19, 2023
We're sorry to hear about the issues you've encountered with your LG refrigerator. Your satisfaction is important to us, and we want to assist you with a resolution.
To better understand and address the problems you've faced, please reach out to us via private message on Facebook or Twitter using @LGUSSupport. We'd appreciate any additional details, such as the refrigerator's model number and purchase information. ^Luisa
To better understand and address the problems you've faced, please reach out to us via private message on Facebook or Twitter using @LGUSSupport. We'd appreciate any additional details, such as the refrigerator's model number and purchase information. ^Luisa
Written by a customer while visiting lg.com
Customer Rating
1
Beautiful easy to clean and sit with no cold air
on August 25, 2023
Posted by: Not super happy
from Chandler az
Verified Purchase:Yes
[This review was collected as part of a promotion.] Garbage compressor went out spoiled all food in side came home to decomposition in my kitchen.
Quality
5
Features
5
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, September 7, 2023
Oh, my! We always try our best to give our clients the best service we can, so it's distressing for us to hear if you had a bad experience. This is definitely not the experience we want for you. We would be delighted to have this investigated. Please contact us at 800-243-0000 We'll be waiting for ya. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Jboateng
from Maryland
Verified Purchase:Yes
Worst refrigerator ever bought, it stopped working after a year
Pros: ease of use
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, October 2, 2023
Hey there. Thank you for taking your time in leaving us a review regarding your 30 cu. ft. French Door Refrigerator. Please get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
Crap unit
on September 28, 2023
Posted by: Anonymous
from Cullman Alabama
[This review was collected as part of a promotion.] This unit had compressor issues and it went out 3 times on us. It was under warranty and we had Cullman appliance come and repair it 3 times. The fridge just quit working for the 4th time in one month. We have lost hundreds of dollars due to this fridge.
At what point does warranty work pass the value of the fridge and warranty replaces the fridge? I’ve never had a fridge this bad and I’ll probably never get another LG unit again. Any thoughts on this LG?
At what point does warranty work pass the value of the fridge and warranty replaces the fridge? I’ve never had a fridge this bad and I’ll probably never get another LG unit again. Any thoughts on this LG?
Pros: Style/Design
Quality
1
Features
5
Value
3
Response from lg.comBy Rita, LG US Support, October 10, 2023
We apologize for the unsatisfactory experience you have had with the LG Refrigerator. Your review is valuable to us, and we want to assure you that we are taking your concerns seriously. Kindly share your thoughts on our LG feedback page, https://www.lg.com/us/support/feedback, so that our product development teams can make necessary improvements in the future. ~Rita.
Written by a customer while visiting lg.com
Customer Rating
1
Do not buy
on April 15, 2024
Posted by: jsmithh
from California
Your freezer will fail. Like 9/10, which is probably why it is discontinued. It fails with an error code that is not possible to repair according to all of the websites advice I’ve read. And if the freezer fails your water and ice will probably stop working also. I genuinely feel bad for the people who are still buying it when this is a faulty product that is expensive and hard to service.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 4, 2024
Thank you for taking the time to provide us with your feedback. We understand how frustrating it can be when a product does not meet your expectations. We want to assure you that we take your concerns seriously and will address them promptly. For more help, we recommend contacting us on social media at @LGUSSupport. Thank you for choosing our brand; we are excited to help you further. ^Con
Written by a customer while visiting lg.com
Customer Rating
2
Repair service has been horrible.
on July 1, 2024
Posted by: Mil59
The compressor on our refrigerator went out after just 5 years. We were still covered for parts, but the “Authorizes LG Repair” service was sketchy and the repair wasn’t done right. Our refrigerator isn’t keeping things as cold as it should.
Quality
2
Features
5
Value
3
Response from lg.comBy LG, July 2, 2024
Hi, there. Thank you for sharing your feedback on the LG Refrigerator (LMXS30776S) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that we are actively working to streamline our repair processes to provide more efficient and timely customer service. We value your feedback, and we'll pass it along to our team for further review and improvement. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com