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Customer Reviews Collected from lg.com |
LG - 29.7 Cu. Ft. 4-Door Door-in-Door French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - 29.7 Cu. Ft. 4-Door Door-in-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Looks great... right up until it fails...
on July 31, 2017
Posted by: BummedInWisconsin
from Wisconsin
[This review was collected as part of a promotion.] Purchased 7 new LG Appliances (including this model) a year ago, and in that time, 4 of the 7 have had major problems and down times. From the company that touts a 10 year compressor warranty and then ours goes out in 1 year... that should tell you something.
These appliances look GREAT.. but they are terribly made!
These appliances look GREAT.. but they are terribly made!
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Compressor went bad
on July 30, 2018
Posted by: CurtV
from Green Bay WI
I had my fridge for 2.5 years and it stopped cooling. Called to get it fixed and when the repair man came he asked what the problem was and i told him that nothing was cold. He told me without looking that this is a known issue with lg's and the problem is with a soldering the pipe to the compressor. They always leak due to lg not doing it right. Since there is freon leaking the compressor goes bad. In his experience this happens all the time when there is a problem. LG wont cover all of the labor now since its past the 1 year warranty. Very disappointed.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Amber, Customer Service, July 31, 2018
We are sorry to hear you are having issues. We are showing a service call has been set up and a concession made. For more information, please go to Twitter at @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/. ^AC
Written by a customer while visiting lg.com
Customer Rating
1
Not worth the expense!!!
on November 19, 2018
Posted by: bjsmurf522
from Salt Lake City, Utah
We have had this refrigerator for 3.5 years. Just this last two weeks the ice maker has stopped working and now the fridge and freezer are not cooling properly. We are now waiting for a repair company to arrive to look at it and tell us what is going on with it. (After reading all the other reviews I am expecting them to tell us it is the condenser and fan.) After making such an investment that we have you would expect that the product will hold up to a t least 5 years. Disappointed!
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy AB, Social Media , November 20, 2018
Thank you very much for alerting us about this. I can understand how frustrating it would be to have invested in a refrigerator 3.5 years ago and to be having issues with it. If you would, please copy and paste the link below into your web browser so I can gather the necessary information from you to further assist. ^AB https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=183596698&agent=4666132
Written by a customer while visiting lg.com
Customer Rating
3
Great features but Poor quality!
on April 1, 2019
Posted by: Poohbear76
from Pville, CA
[This review was collected as part of a promotion.] We purchased our fridge in mid September of 2018. Had been very happy with it until Jan 1, 2019 when I noticed cracks appearing across the top of the Custom Chill Drawer. No we have not caused the cracks, never dropped anything on it which is what LG was implying. LG sent out a service tech and when he called LG and even told them it looked like a defect in the plastic on the drawer they told him it was cosmetic and I would have to pay $500.00 for a whole new drawer! For the high price we paid and the short time we had it LG should cover their products.
My daughter has the exact same fridge for 3 years and also has 7 kids and her drawer has no cracks.
I’m in the market to purchase an induction range but will not even consider an LG product since the quality is no longer in their products.
I tried posting a review back in January but it was never posted.
My daughter has the exact same fridge for 3 years and also has 7 kids and her drawer has no cracks.
I’m in the market to purchase an induction range but will not even consider an LG product since the quality is no longer in their products.
I tried posting a review back in January but it was never posted.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Written by a customer while visiting lg.com
Customer Rating
4
Needs bigger ice quarry but love the wide shelves
on January 21, 2015
Posted by: Anonymous
This is definitely a luxury refrigerator. Didn't think I was going to like the freezer on the bottom but with labeled organizational bins it really works for me. But I also have an entire different freezer out in the garage. The door shelves on the left side are thin but plenty of room on the inside. And I need that at the holidays! The biggest negative is that it doesn't hold a lot of ice. So I run it out in the mornings and store it for bigger needs like the weekends.
I would recommend this to a friend!
Quality
5
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
SUPER SIZED
on September 25, 2015
Posted by: WVGIRL57
from West Virginia, United States
I have had this refrigerator for over a month and totally love it. LOTS of room and great features. Love that I can change the temp on the pull out drawer, and am able to adjust the size in the drawer and in the refrigerator any time I want. The extra door is so handy to put drinks, condiments. Just love this refrigerator.
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Refer Code E and Freezer Code CF
on April 1, 2020
Posted by: TotalRecall
from Oregon City, OR
Purchased new two years ago. Today error codes E on refer and CF on freezer.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 17, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Breaks Often!
on April 17, 2020
Posted by: DragonLady27
from McKinney, TX
[This review was collected as part of a promotion.] I purchased this exact model in 2015. It's been repaired 3 times now with a 4th in process. It's been the same issue each time - it won't keep the food cool. Freezer goes up to 30* and fridge section up to 50*. If you do buy one - get an extended warranty or you'll regret it!
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 11, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com