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Customer Reviews Collected from lg.com |
LG - 29.7 Cu. Ft. 4-Door Door-in-Door French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - 29.7 Cu. Ft. 4-Door Door-in-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Garbage
on August 11, 2017
Posted by: LarzM
from Chicago
[This review was collected as part of a promotion.] I bought this unit two years ago and ice maker is dead. This product is garbage. Buy something else!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Written by a customer while visiting lg.com
Customer Rating
3
Great features; questionable reiable/performance
on November 4, 2017
Posted by: budandann1
from Columbia, MO, United States
We bought the first one in Sept, 2015. The compressor on it recently died. Best Buy / Geek Squad replaced it with a new one. The new one will barely hold down to 40 F even if we rarely open the door.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
2
Poor mechanical design
on June 30, 2018
Posted by: MC19
from Hartford WI
[This review was collected as part of a promotion.] We have owned ours for nearly 3 years, love the features of this unit, but based on the troubleshooting advice on the website and our personal experiences with this unit there is certainly a issue with the design of the fan units in relation to them frosting up. The unit was wonderful for the first year, but subsequently these fans are so loud it is like an airplane taking off in our kitchen. We've had the issue addressed now three times, and going on the fourth, and it wouldn't be so bad but the local repair guys won't service LG so we need to schedule them weeks out. In summary, engineering of this unit does not support the high price, is great when it works, but breaks down a lot and is impossible to service yourself, so be prepared to wait for a service guy a lot with this unit.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
1
Response from lg.comBy Amber, Customer Service, July 2, 2018
Hello and thank you so much for the feedback. We are grateful that you have taken the time to let us know what difficulties you are experiencing with your unit. We have forwarded the feedback over to our factory team for review. If you are in need of assistance, send us a message on Twitter at @LGUSSupport or on Facebook https:\\www.facebook.com/LGSupportUSA so we can get more info and see what we can do. ^AC
Written by a customer while visiting lg.com
Customer Rating
1
Noise
on July 27, 2018
Posted by: Kinini
from Cottage grove, mn
[This review was collected as part of a promotion.] I bought this product in 11/2016. It started making noise and disturbing our family at night. The noise is loud during the day too.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, July 27, 2018
We are sorry to see you are experiencing noises with your refrigerator. You can troubleshoot the noises you are hearing from the following article: https://www.lg.com/us/support/product-help/CT10000021-20150292153479-other-noise If you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
2
Would be great if it wouldn't stop cooling
on January 8, 2019
Posted by: Creeach
from Denton, TX
[This review was collected as part of a promotion.] For the second time, the compressor has gone out. If that wasn't an issue, it would be an amazing fridge. We loved everything about it until it stopped cooling. Got it fixed and later on the ice maker stopped making ice. Haven't had time or money to worry about fixing it and now it has stopped cooling AGAIN.
Pros: Style/Design, Features/Settings
Quality
2
Features
4
Value
3
Response from lg.comBy BH, Social Media , January 9, 2019
I hate to hear that you are again having issues with your refrigerator! We want to help. I would love to look into your case and help you find a solution. If we can do anything to assist , please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
Written by a customer while visiting lg.com
Customer Rating
1
Compressor will break, long repair times
on August 25, 2019
Posted by: Jon5462
from Colorado
I just had my LG die a few weeks ago and the compressor is still under warranty however the turn around repair time is 4 weeks just to get a tech out without parts, then they will have to order parts, then have to reschedule into the already 4 week backlog system. Means looking at a 2 month repair time with no fridge. After reading others review with A&E factory, LG contracts with, they still had no fridge after 2 months in my area. I don't plan to wait that long without a fridge. There isno point keeping a bad product just to have it break again on you.
A 10 year warranty on compressor doesn't mean a lot if you can't get service. It would be like having a heater system in the winter and being told the tech to handle the warranty can't come out for weeks.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, August 26, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
If only the quality matched the beauty
on August 26, 2019
Posted by: RagnarLodbrok29
from El Dorado Hills, California
I bought this refrigerator in June/July 2015. It ran fine until the unit stopped dispensing water in the fall 2018. The cause for this was a wire in the door had broken which could only be replaced by replacing the whole door. Apparently this is a common problem. Either there isn’t enough play with the wiring that controls the water dispensing system when you open/close causing the wire to break, the wires used are too frail causing the wires to break, or it’s both. I can’t remember exactly what the tech said. Either way, the wires in the door seem to have a habit of breaking.
The next issue was the fuse on the mother board blew. I wish the fuse was easy to replace. Unfortunately you have to call a tech out and hope they have a spare fuse they can solder in place...
The repair for the above issues were both north of $700 combined. (LG, I’d like an update on my case # please?)
Fast forward to August of 2019... The ice maker, which ironically came with the new door in Nov. 2018, stopped turning to release newly made ice in the ice tray. I did as LG Support suggested, resetting the ice maker. Unfortunately not only was that not enough, but 36 hours later the whole unit stopped cooling.
I have to wait until the technician get’s here tomorrow, but by the previous reviews, the problem sounds like the compressor.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, August 27, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Worst Fridge Ever
on September 26, 2019
Posted by: Pipsqueak
from Salt Lake City, UT
If you are looking to buy a refrigerator DO NOT Waste your money on LG. I Have had this model for 4 years and in that time the ice maker quit working, the compressor has went out 3 times and the evaporator has also went out. If I could leave negative stars I would. LG has the worst customer service I have ever experienced in my life. This last repair took 7 weeks to get it fixed. This is unacceptable and I would expect much more from a company like Lg. We got nothing but the run around. The product isn’t cheap And definitely not worth the money. I will not ever purchase an LG appliance again.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, September 26, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com