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Customer Reviews Collected from lg.com |
LG - 29.7 Cu. Ft. 4-Door Door-in-Door French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - 29.7 Cu. Ft. 4-Door Door-in-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
5
Wi Fi enabled technical support!!!!!
on July 1, 2019
Posted by: Pvp999
from Atlanta, Georgia
When I purchased the refrigerator I had no idea that tech-support could be performed phone. My kids left the refrigerator door open which is in the fridge into auto defrost mode. Unbeknownst to us we had no idea why the fridge was no longer staying cold and wind the freezer was throwing all of the frozen foods. We called for an expert evaluation and was told that it’s going to cost $200 for an Evaluation plus parts and labor. In a last ditch effort I called customer service with LG, and the support individual was able to Show me how to use the feature where I put the phone up to it communication device on the top right portion of the fridge that enabled the refrigerator to send a diagnostic report of my refrigerator to him in the customer service department where ever he was sitting. This enabled him to instruct me on how to reconfigure my fridge very quickly and reset it so that everything worked properly. This saved me a ton of time and a ton of money I would buy this fridge over and over again and recommend it to anyone.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Sam85
from Houston
Verified Purchase:Yes
We loved this Refrigerator, Awesome features, Lots of space
Pros: Style/Design, ease of use, Features/Settings, battery, Performance, Quality, camera
Quality
2
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
I should have read reviews before purchase 4 years
on July 9, 2019
Posted by: Anonymous
from Littleton, CO
As soon as my extended warranty ran out, I have a lemon! The ice maker stopped working. We now buy bags of ice!! Then the refrigerator stopped keeping foods cold. The freezer doesn't freeze. I've lost so many frozen items. Thank goodness we have a side by side refrigerator in the garage that we use now. We bought 3 LG new appliances 4 years ago. I won't again. I'm now waiting for a new circuit board from a very good technician. My sister bought this same one and replaced the ice maker already under warranty. Now her warranty expires on July 20, 2019. Her refrigerator is now having the same problems as I am and she can't get service until July 17!! No extra refrigerator to use and she has loads of food that she'll will waste. Since her purchase was over $2500, they won't let her buy another warranty. That's ridiculous. I should have read
reviews before I purchased it!!!
reviews before I purchased it!!!
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, July 10, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: Halle
from Chino, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I absolutely love my new refrigerator!! I literally have hugged it everyday!! I didn’t realize how badly I needed a larger refrigerator that actually keeps everything cold.
Pros: Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: BonnieChuck
from Nokomis, Florida
Verified Purchase:Yes
Love the easy access.. Looks great and looking forward to a long life!
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: TJ Smith
from Lenoir,NC
Verified Purchase:Yes
I have had this fridge for three weeks now and I love this thing. It has plenty of room, that being said it had to be completely disassembled to get this massive fridge through my narrow doors. Upon reassembly which was easy the doors were not even a quick adjustment and they lined up perfectly. The only bad thing about this refrigerator is that it took around six hours to start making ice and it costs alot to fill the fridge up.
Pros: ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: SandraC
from Chattanooga, TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] They were geniuses when they designed this refrigerator. I can go to Costco and have not trouble finding room for a bountiful purchase. Absolutely love it!
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Shannyfris
from Redmond, OR
Verified Purchase:Yes
[This review was collected as part of a promotion.] I lvoe this fridge, it is so beautiful and stores quite a bit on the inside. I do wish the door compartments were a little bigger. We love condiments and find it challenging to store our hot sauces and special order condiments etc. in there. the middle draware has become our beverage drawer and its awesome for wine and everything else. incredibly happy with this purchase overall.
Pros: Style/Design, ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com