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Customer Reviews Collected from lg.com |
LG - 29.7 Cu. Ft. 4-Door Door-in-Door French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,491 reviews
5 Stars
719
4 Stars
231
3 Stars
119
2 Stars
115
1 Star
307
68%of customers recommend this product.
(
733 out of
1,071)
Customer Reviews for LG - 29.7 Cu. Ft. 4-Door Door-in-Door French Door Refrigerator - Black Stainless Steel
Posted by: Geobisc
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought and compared top of the line refrigerators. LG out distanced the competition by a mile. The features of the door in a door for quick reach beverages is something I really like. I am using the third drawer for wine storage and the temperature is spot on
I am also like the fact that the ice maker is in the door which frees up the refrigerator space for large platters.
I am also like the fact that the ice maker is in the door which frees up the refrigerator space for large platters.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: OMGBecky
from Cedar Rapids Iowa
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love our refrigerator! The Chill Zone drawer is off the hook! It saves us in space and Sanity! When you have kids that stand with the door open looking forever for something to eat! This way they can just open the Chill Zone drawer and grab their favorites! We also love the preview door! Coffee creamers, ketchup and mustard are always right at your fingertips and not pushed to the back of the refrigerator!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
TERRIBLE. FRIDGE QUIT WORKING BEFORE 2 YEARS UP.
on August 5, 2019
Posted by: GUCCIGIRL
from NEW ORLEANS LA
NO ONE STANDS BY THIS. FRIDGE STARTED HAVING TROUBLE BEFORE 2 YEARS. CALLED AND THEY SAID NOTHING WRONG. CHECKED THE CODES. HAD A HOME WARRANTY SO THEY PUT IN TWO MOTHER BOARDS AND 4 NEW FAN MOTORS. STILL DOES NOT WORK. IT HAS BEEN 7 MONTHS OF THIS. I GUESS I WILL HAVE TO EAT THE 3500.00 I PAID AND BUY A NEW FRIDGE. WILL NOT BE A lg
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, August 6, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
1
Stopped working
on August 7, 2019
Posted by: AnneH08
from Cedar Rapids, IA
[This review was collected as part of a promotion.] I really liked this fridge, but I haven't even had it 4 years and the compressor stopped working. Had the people I bought it from come out and they just told me to buy a new fridge, because it wouldn't be worth it to fix. I wish I wouldn't have spent so much on something that wasn't going to last
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, August 8, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
1
Biggest Piece of Garbage Ever
on August 11, 2019
Posted by: MrsDom
from Denton, TX
We bought this model less than 2 years ago and we are now in our 2nd Compressor issue. The problem is that here in Dallas/Fort Worth, there is NO Appliance company that will service the 10 year compressor warranty because LG won't pay them in a timely fashion and some don't get paid at all. This is the 2nd time in 2 years that we have lost ALL the food in our fridge and freezer and LG WILL NOT compensate us, nor will expedite or work with parts to help in the issue. Last November when this happened, we were without our fridge for a month, waiting on LG and appliance repair people. So far, we are going on week 2 and no help in sight. SO far I've called 15 appliance repair people and they all want me to pay for everything up front and for LG to reimburse me!
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, August 12, 2019
We hate to see that you've had cooling issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
1
Stopped cooling after 30 months
on August 21, 2019
Posted by: SDOwner
from San Diego, CA
I love this fridge and its features. What I don't like is that after 30 months the fan stopped working and it is no longer cooling in the fridge space. Freezer is fine. The service guy said this is common and may require the controller board to be replaced. This is ridiculous within the first 3 years. My last Kenmore lasted over 10 years and is still going strong at my son's house. After paying over $3500 for this fridge, I would expect higher quality or better engineering.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, August 21, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
2
Horrible. Loud and won’t cool...
on August 27, 2019
Posted by: ElizabethP
from Gilbert, AZ
Owned this fridge for 5 weeks and I hate it. It’s huge which is great but it sounds like a lawnmower in my house. I can hear it on my second level with the door shut...it has been set at 35 degrees but the thermometer they provided says 40degrees. The smart diagnostics is cool. The fridge told customer service that indeed it was only keeping it 39-42 degrees while set at 35. They also told me I was opening the door too much and that was why it wasn’t cold. The LG expectation is <30 openings per day so only 15 times can you take out and replace food. With a family of 5, we each get 3 tries. So basically they made a fridge I can’t open but hate to listen to and it’s all my fault. Trying to get a refund from the store I bought it at. Absolute garbage.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, August 27, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: Parsons1205
from Tuscaloosa, al
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far everything is great,
Love the space and all the features
Love the space and all the features
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com