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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: MarcB603
from New Hampshire
Verified Purchase:Yes
The freezer is operational. The fridge temp climbs to 50 plus degrees. Can’t find an appliance repair shop that will service it. Problem is the auto defrost isn’t functioning causing excessive frost build up on the coils. I take the back panel out of the freezer and defrost with a hair dryer. The unit functions properly for another week. Considering that it’s only three years old, you wouldn’t expect this. Piece of throwaway garbage….
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Daphane , LGE Social Media, January 28, 2022
Thank you for taking the time to review our product. We hate hearing you are having an issue with your refrigerator. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. We’d like to gather more information to see if we can help. Contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Pretty outside, a horrible internal design flaw
on February 24, 2022
Posted by: T Flores
from Los Angeles, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Beautiful external design but they didn't think this through and it has a internal design flaw where every time you close the refrigerator door the pressure causes the freezer door to open just enough causing frost build up and food to not freeze properly (defrost). I've had the service team out to fix the issue and they replaced the seal but it still is happening. So every time you go into the fridge you have to manually push on both doors to make sure it's closed. And for a house with kids, this is not the product you want. And of course they won't buy it back or swap it out for something else. Just a bad buy!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Jennifer, Social Media, February 28, 2022
Duly noted. Thank you for sharing your product experience feedback. We will provide this to our research and development teams. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
2
Tired of everything in the freezer melting
on July 10, 2022
Posted by: Bad Fridge seals
from California
For awhile I thought it was user error. Maybe I put something too big in the freezer door? Or maybe the kids aren't closing the door? After returning from a vacation to find the freezer door ajar and everything melted, I decided to take a good look at the situation. Was there something impeding the door cloure? No. What could it be? After several tests I realized that when I opened the refrigerator door and allowed it to shut using only the force of the gravity hinge, the compression caused by the door closing was enough to pop open the freezer door about 1/4". Enough to force the freezer to run continuously. And after days of continuous running with the door ajar, it was not enough to maintain freezing temperature. Now we have a sign on the door that says "CLOSE FREEZER", because this probably happens 1/3rd of the time someone opens the door. In retrospect this has been happening since the refrigerator was new, but I always assumed it was the fault of one of the kids. It's hard to believe after 50 years of using refrigerators, and all of the R&D that LG must put into product design that this could even happen. Haven't we pretty much figured out the basic refrigerator by now?
Quality
2
Features
3
Value
3
Response from lg.comBy Jennifer, Social Media, July 13, 2022
We are concerned to learn of this ongoing issue. We would like to gather your information so that we can assist. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will research your case and doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Cracked shelves
from Middletown Ca.
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is a beautiful frig very large and clean looking. The capacity is very good which is the reason we bought it.. Poor lighting design where it makes it difficult to find things in the cave.. Shelving was flimsy and cracked in just over a year.year. our last frig was perfectly fine except we updated our kitchen and changed to stainless steel. Miss the lighting, ease of cleaning and the study shelves. Dont know if the shelves were damaged in shipping or a poor design but for a retired couple with no kids in the house to stress test the shelving disappointed that in less than 1 1/2 years we may have to replace the components at our cost.
Pros: Style/Design
Quality
2
Features
3
Value
3
Response from lg.comBy Sandy, Social Media, September 6, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #. ^Sandy
Written by a customer while visiting lg.com
Posted by: Bg20
Verified Purchase:Yes
Compressor failed after 4 years. Technician said it was internal rust issue clogging filter that causea compressor failure. And they all fail. Advised us not to buy next time.
Quality
1
Features
5
Value
1
Response from lg.comBy Rita, Social/LG, July 26, 2023
Thank you for sharing your feedback with us in regards to your LG 30 cu. ft. Smart wi-fi Enabled Door-in-Door® Refrigerator. We understand your disappointment when it encountered a failure in the compressor after four years and are glad you were able to get assistance since it was still under a ten-year warranty. We want to assure you that we take customer satisfaction seriously and hope you will be a continuous part of the LG family. Also,your input is extremely valuable to us and will not go unnoticed. Please provide your review on our LG feedback page: https://www.lg.com/us/support/feedback. We will use it to improve our products and address any issues that may arise in the future. ~Rita
Written by a customer while visiting lg.com
Customer Rating
1
Complete lemon, 2 compressors and multi duct fail
on July 27, 2023
Posted by: Complete Lemon Stay Away
from Chicago
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased in 2016 after reading online reviews, complete compressor failure in 2018 and also 2019 outside of 1 year warranty. Did recoup few hundred dollars due to class action lawsuit. Now in 2023, complete failure of the multi duct unit which blows the cold air from the compressor to the fridge. LG did cover the part but still out couple of hundred for the repair appointment for labor etc. service repairman stated that the compressor for the LGs have seal failure issues and undersized for the unit thus multiple fails are common. I would not purchase another fridge/freezer after dropping few thousand dollars for a lemon.
Quality
1
Features
2
Value
1
Response from lg.comBy Conie Del Corro, LG Social Media, July 30, 2023
Hi, There. We appreciate the time you committed to providing us with your feedback regarding our product LFXS30766S. We are truly sorry to learn about the recurring issues you've experienced with your LG refrigerator, and we understand your disappointment. Your feedback is valuable to us, and we want to assure you that we take it seriously.
Our aim is to provide reliable appliances, and we deeply regret that you've had such a negative experience.
We truly appreciate your loyalty despite the challenges you've faced. We want to do everything we can to assist you with the current situation and regain your trust in our products.
Please don't hesitate to reach out to us directly on Facebook or Twitter at @LGUSSupport. We would be glad to help you.^Con
Our aim is to provide reliable appliances, and we deeply regret that you've had such a negative experience.
We truly appreciate your loyalty despite the challenges you've faced. We want to do everything we can to assist you with the current situation and regain your trust in our products.
Please don't hesitate to reach out to us directly on Facebook or Twitter at @LGUSSupport. We would be glad to help you.^Con
Written by a customer while visiting lg.com
Posted by: Bad engineer
from Wichita KS
Verified Purchase:Yes
[This review was collected as part of a promotion.] Only 5 years old , normal used with bad compressor only 5 years old
Pros: Quality, Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy Ian, LG Social Media, August 8, 2023
Hello! We'd love to hear more about what's going on with your refrigerator's compressor! If you could please reach out with the link below, it'll be our pleasure to help. https://www.lg.com/us/support/contact ^Ian
Written by a customer while visiting lg.com
Customer Rating
5
Love this fridge
on August 17, 2014
Posted by: jules21
from Atlanta, GA, USA
The door in door feature is excellent. What an awesome feature and the capacity is more than sufficient for my family. I love the lighting; you can see everything inside thanks to the led lights. As for the freezer, it too has more than enough room and the drawers make it easy to find your items. Thank you LG for making my days easier.
Pros: Style/Design, easy to use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com