 |
Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Customer Rating
2
Attractive unit that failed in 18 mos 2 wks 5 days
on October 22, 2019
Posted by: craig001
from St Louis MO
[This review was collected as part of a promotion.] Prospective buyers beware. These refrigerators seem to suffer from several issues. The biggie is compressor failure. My unit is a /03 model manufactured in January 2018 and purchased in March 2019. Worked well until it did not failing on October 4 2019 with compressor failure. Since I had an ESP from my seller I started the claim process. An indie company tech came out. Replaced evaporator fan and board. No change so called again - this time they sent an LG tech. He replaced compressor and updated board. After letting unit run for 2 days refrigerator temp is 42 and freezer at 27. Waiting on third repair visit now. The LG tech told me that the compressor failure happens mor often than LG would like. Just a heads up. The other problem I found in my searches is the control panel film peeeling. I have not seen that (yet). On the bright side - LG extended the warranty to 5 years P&L on units purchased on or after 01/2018. May be extended further back. Bottom line - if you want a good looking refrigerator then this may be your jam. If you are concerned about reliability then I would look elsewhere (unless you like throwing out food)..
Pros: Style/Design, Features/Settings
Quality
1
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, October 22, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: Mac99
from Southington
Verified Purchase:Yes
[This review was collected as part of a promotion.] Tons of space. A spot for everything. Very impressive
Pros: ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Mjp828
from Salem Wisconsin
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best refrigerator we ever owned we love it and look forward to many years with it
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Long shot
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] My wife loves it so I like it. I like the size of it and the stainless steel exterior
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Wickford
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've owned this new fridge for about a month. So far so good. I do wish it had a space for eggs though. It's very roomy which is great compared to our old one.
Pros: Style/Design, ease of use, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Leenieleenie
from SI, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the fridge in general. Love the bottom freezer and door in door. Why I give it 4 stars as opposed to 5, because you cannot shut the WIFI. It has caused interference to my neighbors WIFI and have received complaints. I wish there were a shut off to the WIFI.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Sundrop
from Lawrenceville, Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] We are very satisfied with the fridge this is the first time buying a new fridge. It’s just unbelievable how they have been upgraded.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: rpboatr
from Highland, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have new top freezer fridge for about a month and it serves us well. Just wish we had been made aware that the same fridge could be had with a water dispenser which we would have preferred.
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com