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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: charles 53
from Fayetteville WV
Verified Purchase:Yes
[This review was collected as part of a promotion.] This model failed within 2 years of use and is one of many purchased between 2014 to 2017 included in a class action lawsuit. I'm still waiting for reimbursement.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 3, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: kathyshelby
from SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] after 3 1/2 years, it just dies. Waiting for parts/replacement through warranty. Apparently this model is known for compressor problems. Our new stove top also died and had to be replaced after 2 years. Repair guy said theyre using soft aluminum for parts now which are not lasting....but now that's 2 LG appliances dying before 4 years!
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Anonymous
from New Hampshire
Verified Purchase:Yes
Three year life span. Overpriced trash. Near impossible to find service.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Jennifer, Social Media, February 1, 2022
Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Dsm1111
from Vermont
Verified Purchase:Yes
Apparently there was a class action suit and LG agreed to extend the compressor warranty to 5 years on labor and 10 years on parts but nobody local will do the service and most of the cost is labor. Never another LG.
Quality
1
Features
4
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 16, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
2
Poor performance
on January 23, 2023
Posted by: TomB9881
from Carmel,Indiana
French Door,counter depth, ice/water in the door. Purchased in 2015 and we are now on our 3rd compressor and will have to again replace all of the food in both frig and freezer.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, January 26, 2023
Thank you for reaching out and providing us with valuable feedback. We would be happy to look further into this, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and send your contact info, or call our Customer Service (800) 243-0000 and we'll be happy to assist. Thank you. ^James.
Written by a customer while visiting lg.com
Customer Rating
1
Poor quality 2 major repairs in just over 5 years.
on April 20, 2023
Posted by: mc2023
from Thomasville NC
Verified Purchase:Yes
This refrigerator was purchased in 2/2018. In 6/2022, it needed a new compressor. 1st time down about 6 days. Lost so much food. Money received from LG for lost food compensation way too low. In 4/2023 it needed a new condenser and another new compressor. 2nd time down 1-1/2 days. Required purchase of coolers and ice to save food.
Quality
1
Features
3
Value
1
Response from lg.comBy Cazzandra Galangco, LG Social Media, April 20, 2023
We are grateful that you took the time to leave us a review and for helping us recognize how else we can improve our products and service. We're sorry to hear about the compressor issue with your LG refrigerator and that you were not satisfied with our service. Thank you for bringing this to our attention. Please get in touch with us by sending us a private message on Facebook or Twitter via @LGUSSupport, should you need any further assistance. -Cazz
Written by a customer while visiting lg.com
Customer Rating
1
Bad Compressor - Yours is next.
on April 28, 2023
Posted by: Bonney Boy
Class action suite for their bad compressors. Look it up. Mine dies 5 years and 6 months, just out of warranty.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 29, 2023
Thank you so much for taking the time to provide us with feedback about your LG 30 cu. ft. Smart wi-fi Enabled Door-in-Door® Refrigerator, model LFXS30766S. Please know that this is not the experience we are trying to achieve here at LG. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter at @LGUSSupport and we'll be pleased to see what we can do to help. ^Danee
Written by a customer while visiting lg.com
Posted by: Pretty Fridge
from Mi
Verified Purchase:Yes
I give it 1 star because I’ve had to have it repaired numerous of times! And have waisted tons of money on groceries due to it breaking down.Otherwise, it’s a beautiful looking refrigerator.
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
5
Value
5
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 15, 2023
We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com